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3
votes
1answer
167 views

What is the best way to handle browser back navigation on checkout?

Consider the following scenario for an online checkout/purchase process... User goes through the application and enters all their information and billing information. User then clicks "Complete ...
3
votes
1answer
131 views

Is it useful to include a Facebook log in facility on an ecommerce website?

I'm in process of redesigning a website for my company, in cooperation with a digital agency. Our business is one of the leading companies in our country that sells consumer electronics (notebooks, ...
3
votes
1answer
95 views

differentiating between groups of products that are very similar?

This is the corner I'm backed in to: My company is releasing a new line of products that use the same hardware as our current products, but with completely different software -- a cloud based version ...
3
votes
2answers
509 views

Any best practices or examples of mix and match functionality on a fashion e-commerce?

I'm trying to design this feature, but so far not much luck finding any decent implementations of this feature. one example is http://www.bonarium.com but even that is pretty basic. what would the ...
3
votes
3answers
98 views

View cart location on a responsive e-commerce site 'on mobile'

Would it be better to have the view cart button or indicator showing in the header area? Or would you hide it away in a drop down or menu area? Has anyone got any good and bad points on this... or ...
3
votes
3answers
666 views

Pricing page: single vs multiple call-to-action button with multiple plans (example inside)

What do you think about having single vs multiple call-to-action buttons? When we were brainstorming our pricing page, half of the room was for single and the other half was for multiple. I'm trying ...
3
votes
1answer
243 views

Bitcoin's User Experience

Bitcoin has been a hot topic lately and some vendors are offering customers the ability to pay using bitcoin. Not to get into the legitimacy issue of bitcoin, is providing bitcoin as an alternative ...
3
votes
2answers
1k views

numbers on a credit card expiry date year form [duplicate]

What is the best display to have for the years on a credit card expiry date field for payment. Should you have the whole year 2013, 2014, or is it better to have it displayed the same as on the credit ...
3
votes
2answers
172 views

Why do many web sites emphasize registration and hide log in forms?

Many web-based applications are emphasizing sign up forms and hiding log in forms, often placing log in on another page. I'm under the impression that the majority of users are not first time users, ...
3
votes
6answers
717 views

Default sort order of a product list

Looking over a few ecommerce projects, I noticed that the default sorting order for any product list ends up being the order that the products were entered into the database. This seems rather random ...
3
votes
1answer
93 views

Patterns for displaying payment of product with points / frequent flyer

Pattern for displaying payment of product with point system such as frequent flyer points. So the customer is buying a product for $300 and on the payment screen has the option to pay for this with ...
3
votes
1answer
153 views

Multiple items in one basket that get processed at different rates on completion of checkout

Does anyone have any good ideas on how to solve the problem of having multiple products in one order (basket) that are processed at different rates once the user completes their purchase? An example ...
3
votes
1answer
314 views

Where should the contact us link be placed in an Ecommerce site?

I just finished designing an Ecommerce site and the in the site design, I put the contact us link in the header as given below: The feedback I got was that they would like to add an additional link ...
3
votes
3answers
304 views

eCommerce search with Images and prices as you type - is it too much to put in the search result?

Please have a look at the demo we did for FreshDirect. Start at http://dl.dropbox.com/u/24083519/FD/FreshDirect.html Goto the search box and click 'organic tomato'. The interaction is immediate, and ...
3
votes
1answer
57 views

What's the browsing motivation of Tinder style E commerce apps

I'm working on an ecommerce app that uses a tinder like approach to browse products. Similar to these http://fashionista.com/2014/05/tinder-for-fashion-apps There's definitely a different line of ...
3
votes
3answers
90 views

Building a order inventory and submitting multiple orders

I am building an e-commerce site (office suppliers with 1000 products). Any organization can register with us and build an inventory. Say an XYZ.org has registered with us and 100 products (pen, ...
3
votes
3answers
92 views

Integrating “Browse” options and “Search” options

The e-commerce site I am working on currently only has a search bar in the header. We are adding a "Shop By" dropdown in the header where customers can select different categories to browse by. The ...
3
votes
1answer
128 views

Energy Labeling Rule - how to make it user friendly?

Starting next, consumer electronic e-retailers will be required to display the applicable label or icon “clearly and conspicuously and in close proximity to the covered product’s price” so that ...
3
votes
1answer
99 views

Escalation of Commitment

I was wondering if someone could point me to some resources on the concept of escalating commitment in regards to filling out forms online. A colleague of mine suggested that paginating web forms (...
3
votes
6answers
298 views

How many products on a landing page?

I'm currently working on a landing page on an e-commerce site, and this question was brought up. Are there any best practices in general for how many products there should be on a landing page? Is it ...
3
votes
1answer
238 views

What is the best way to handle multiple promotions on a product?

Perhaps one more for the cognitive stack exchange but please take this scenario: A company wants to display multiple promotions on a product online. With product A you can do the following: Buy ...
3
votes
2answers
221 views

Whats a better way to deliver dynamic pricing information (example inside)

I've got a use case where the user wants to get a price based on a specific number of units as opposed to a typical straight cost/sale scenario. The backend manages the number crunching/heavy lifting ...
3
votes
3answers
559 views

Is using a sentence as a search filter better to engage the user compared to showing featured items?

In a marketplace, what do you think will be better: Making a sentence that the user completes by picking from several options that lead to results base on his request, or just showing featured items (...
3
votes
1answer
418 views

have you a good example of a class booking system

I am redeveloping a booking system for a cookery school. Does anyone have any particularly good examples of good UI booking engines for courses or classes?
3
votes
3answers
74 views

product details page with different variations

i am working on a product details page for an ecommerce website and i am dealing with complicated products like (sofa , bed ..etc) in these pages we have a lot of variation regarding colors and sizes. ...
3
votes
2answers
357 views

Positive explanatory caption accompanying ad banner

Let's say you have a website - that is either a non-profit or otherwise positions itself as good for community - that runs banner ads to cover some of it's costs. I was wondering what would be the ...
2
votes
4answers
703 views

How or where to add an explanatory legend without the use of asterisk?

We are currently working on improving an online e-commerce website, and recently we bumped into the issue of adding an explanatory legend that had not previously been requested. There's a product ...
2
votes
6answers
377 views

Choosing from multiple credit cards, radio button or dropdown?

On a checkout page we offer the ability to store credit card information. Once a customer has stored their card(s) we need to offer them the ability to choose which card they would like or add a new ...
2
votes
7answers
240 views

Do savings and subtotal need to be displayed on a product page?

We are designing a product page and I think having money you saved and subtotal is redundant as it appears in cart and during checkout. My colleagues think "You saved a total of $XX.XX" is crucial. ...
2
votes
8answers
749 views

What is the best way to select the apparel size?

I'm redesigning my filters and product page of an online apparel store. Do you think I should display all sizes and use radio button or using a drop down menu to select the size ?
2
votes
3answers
2k views

Is 'billing address' required for e-commerce checkouts?

Why do we need to input a billing address when purchasing online? Can this step be removed from the checkout process? Is 'shipping address' sufficient? The website only sells to individuals and ...
2
votes
2answers
517 views

'same as shipping address' or 'different from shipping address'

In the order process we ask the visitor the address he want us to ship the ordered products and the address he want us to send the invoice Most of the time, both are the same. We don't want the ...
2
votes
2answers
132 views

Why would it be good to show number of items in basket in addition to total price?

There is usually a basket area on ecommerce websites - located op top right corner of the page. It's usually a basket/cart icon, sometimes with additional information. Customer asked us to add number ...
2
votes
1answer
413 views

How effective are banners in the left sidebar on ecommerce websites?

Does anyone have a case or study about the effectiveness of the banner that appears after the sidebar menu? A client insists on using them but this banner represents less than 1% of clicks.
2
votes
2answers
92 views

When would you user test an e-commerce product page design?

We've got the design screens ready, but they havent yet been put to html/css. Would you test the screens now or when in html/css? Why? Any good advice for testing ecommerce product pages? Good ...
2
votes
3answers
205 views

Applying a one-time gender select in fashion e-commerce navigation bar

I'm working on this e-commerce website where we have introduced a kids category and it seems that a lot of real estate on the navigation bar is wasted as users mostly browse only for one gender. So ...
2
votes
3answers
114 views

Bounce rates and very low conversion rates

My site seems to be producing very high bounce rates (60% plus) and because of this the conversion rate suffers massively. Here is a users journey: They search for '80s fancy dress' in Google and ...
2
votes
1answer
274 views

Advantages of big forms (especially in ecommerce)

What are the advantages or disadvantages using big forms? (especially in ecommerce) I notice sites like Stack Exchange are using big form input fields with big bold labels inside of them (...
2
votes
2answers
65 views

Best approach for managing country selection in e-commerce shop-front

We are implementing a e-commerce shop-front but we have an design challenge around which currency to show by default and how to get the user to tell us which country (currency) they want to see. The ...
2
votes
3answers
109 views

How to display that the product has different sizes?

How can I display that the product has different sizes available in stock in the homescreen/catalog without redirecting the user to a product details screen or by opening a pop up on the desktop. Keep ...
2
votes
2answers
147 views

Why do so many e-commerce sites break the purchasing flow when forcing a user to login or create an account?

Taking Amazon as an example, but I've seen it in other places as well. This is the screen you get once you click 'Proceed to checkout' in your shopping basket as a new user. Wouldn't it be better ...
2
votes
1answer
38 views

Ideas for browsing a TON of products on an eCommerce site

I'm trying to solve a particular customer concern for an online grocery website / iOS app. The complaint goes something like this: When I browse your site, I feel like I can never really see all ...
2
votes
1answer
155 views

How do we encourage users to write reviews on product details pages

We're re-designing the product details page of a fashion e-commerce website. Until now we still haven't been able to get customers to consistently write product reviews. One way that we do this is ...
2
votes
1answer
72 views

Should I put the PayPal option at the beginning or middle of a purchase experience?

PayPal stores user addresses for quick shipping entry. The question I have is, should I have the PayPal vs. native pay option right at the front of the process, so all information is handled by PayPal ...
2
votes
2answers
176 views

ECommerce design: Collective price display vs No. of items

Often on sites of an ecommerce nature, a shopping cart icon will display in the site header/toolbar together with a quick summary of the users activity. This will usually be in the form of either: ...
2
votes
2answers
116 views

Using gradual engagement for collecting reviews

For a product site, I am preparing a pattern to review products. To prevent spam (and due to legal requirements) we need the reviews to be confirmed by users. In my example, I would like to use email ...
2
votes
2answers
241 views

Best Way to Handle Quantity & Size

I'm working on a project that helps businesses sell items online. Right now I'm trying to figure out a more intuitive way of handling the sizing and quantity of products. The common use case for ...
2
votes
2answers
85 views

What to display when there is no admin-submitted image for categories and products?

I have an e-commerce store with products and categories. If the administrator doesn't upload a custom image of the product or category, what should be available to the user? a custom image with this ...
2
votes
1answer
177 views

Structuring an e-commerce site for external sellers

My questions require a fair bit of background information, so please bare with me. We have an e-commerce app that lets users sell their records. To simplify the selling process we populated our ...
2
votes
1answer
1k views

Shopping cart in a drop-down - great pattern or fancy obstacle for shoppers?

I'm interested in facts considering performance of Shopping cart placed in a drop-down. Take a look here to see an example: http://uxporn.uxpin.com/shopping-cart/shopping-cart-popover-from-bell-ui-...