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8
votes
1answer
361 views

How does the orientation of a pricing table affect conversion rates?

Do people buy more when products are presented horizontally across the page or when they are presented vertically on the left? My company is in the first stages of redesigning one of our e-commerce ...
1
vote
1answer
178 views

Confirmation message while inputing payments

We have electronic fund transfer code which is now being replaced by a new piece of regulation, the ePayments code. And we wanted to provide an onscreen warning message for customers completing Pay ...
1
vote
1answer
163 views

Using different calls to action between platforms… Should cross-channel UX always be consistent? [duplicate]

Possible Duplicate: Is breaking established web conventions in order to be consistent across multiple devices an unexpected (and therefore harmful) user experience? I’ve always advocated ...
3
votes
1answer
183 views

Where should the contact us link be placed in an Ecommerce site?

I just finished designing an Ecommerce site and the in the site design, I put the contact us link in the header as given below: The feedback I got was that they would like to add an additional link ...
4
votes
3answers
259 views

Is using an entire banner as a link bad usability?

I am working on a eCommerce site which has a large hero banner space which scrolls through a number of 865 X 450 px banners. Each of these banners is linked to a specific offer in the site. When I ...
81
votes
13answers
7k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
1
vote
1answer
121 views

What's the best way to allow users to reset their licence keys

Ok, so I'm making an ecommerce website with Drupal to sell my software. One of my application uses the standard licence key type method, where a licence key is generated and sent out to the user via ...
3
votes
4answers
377 views

Where should I place this “continue shopping” button?

I working on the design of an ecommerce site and I was confused about the ideal placement for a continue shopping button when the user is presented with his cart page. I have three buttons on my page ...
2
votes
1answer
85 views

Design flow for “cashed in installments”

I have this situation on a web application: User search in box the pending instalments to cash in. Clicking on button "cash in" the instalments moves to box at the top At this moment, the ...
3
votes
4answers
213 views

How can I describe what checkboxes do in a long list of items?

In my web app, I have a long list of items on one side of the screen and a shopping basket list on the other. Here is an example: The app works by checking the boxes next to items and then clicking ...
1
vote
2answers
170 views

Checkout - Realize the registration of the user's address before or after the checkout process?

I'm working on building an ecommerce solution. I have a question: I request the registration of the address of the user when the user creates one or only at the time of checkout? Is there any A / B ...
6
votes
1answer
451 views

Why would Amazon only allow users to add 30 items in a shopping cart at a time?

Amazon only allows users to select 30 items at a time from the dropdown list and add them to the cart. Why not let the users type the number themselves in case they want to buy more than 30? Is there ...
4
votes
3answers
488 views

Pagination usability in eCommerce

I've started to read that pagination in eCommerce is bad practice because of the implications it has on SEO (seo source 1 and seo source 2) . However, I feel like every site out there users pagination ...
12
votes
5answers
902 views

Display percentage increase/decrease as 110% or +10%?

Our interface is using a slider which allows users to alter a price from a preset recommended price. Alongside this we are showing the recommended price, the new altered price and, by request of the ...
2
votes
1answer
237 views

Advantages of big forms (especially in ecommerce)

What are the advantages or disadvantages using big forms? (especially in ecommerce) I notice sites like Stack Exchange are using big form input fields with big bold labels inside of them ...
4
votes
2answers
2k views

Would it be better to show a calendar picker by default instead of an input field with pop-up date picker?

On a travel site which is for Desktop, iPhone, iPad too, would it be better for UX and Accessibility to show the calendar itself on page by default Like this Or the most popular way, a input box ...
2
votes
2answers
202 views

How can I best design a retail store bill to communicate special offers?

I am designing an application for a retail store, and have a situation where I need to find a solution for a billing summary on the device. The client needs a lot of data on the screen but apart from ...
7
votes
2answers
3k views

Under what circumstances will vertical or horizontal navigation work better?

I have just started taking UX classes and am designing my first e-commerce webpage. I was wondering what type of navigation works better for users? Do users prefer eBay's vertical navigation ...
4
votes
2answers
204 views

What approach should I use to let users “build” complex products?

I have a project I'm working on where the product detail page starts with a SKU, and as you build, or configure the product, it turns into a unique SKU/product. Not very different from a lot other ...
6
votes
3answers
372 views

checkout: combining billing and payment screens

I am designing a checkout workflow where the old IA has mocked up different screens for billing/shipping and payment. I want to combine into one page like this (which I've abbreviated): I've said ...
1
vote
1answer
384 views

Best way for a user to specify budget/price range?

When designing for a shopping service, the user should be able to specify what they're willing to spend on an item. Problems: There's no automated way to know what price range on the item, so the ...
0
votes
2answers
436 views

Whats the best way to present “Order Quantity” boxes/dropdowns?

You know those boxes on ecommerce sites where you specify how many items you want to order? What is the most UX friendly way? Usually I trust on Amazon.com when it comes to UX, but they use a ...
5
votes
6answers
1k views

Best way to select quantity of items for an eCommerce mobile application?

I'm designing an e-commerce app, and I'm looking for some options for the best way to select the quantity of an item before adding to the cart The first (on the left) is when the user selects the ...
4
votes
2answers
161 views

Do users come back after looking for a promo code?

An answer to a question on whether promo codes do more harm than good, mentioned that 27% of users will abandon a shopping cart to look for a promo code. As a follow-up, are there any statistics or ...
57
votes
6answers
5k views

Preventing a user from pasting from the clipboard into a mandatory form field

In my online checkout process I, like many checkouts, have a field for the customer's email address along with a field to confirm the email address. They are both identical text boxes and accept email ...
4
votes
3answers
346 views

In a multilingual website should we provide the local language of the country even most of the people understand english there?

In a multilingual website should we provide the local language of the country even if most of the people understand english there? For example, In India. Most of the people who use computer and shop ...
11
votes
3answers
368 views

Should a date field be pre-filled or left blank for hotel and flight booking forms?

Should a date field be pre-filled or left blank for hotel and flight booking forms? For example should i keep date field un-selected by default like this or with dates of next 3-4 days. and user ...
6
votes
4answers
266 views

How to prove to client that blind users can also use his e-commerce website?

How to prove to client that blind user can use his e-commerce website too? I want to tell the importance of accessibility to the client who has and e-commerce website, that we should try to make it ...
4
votes
2answers
261 views

Should I Stop Using A Currency Symbol?

I'm upgrading a desktop application that currently displays the currency symbol anytime money values are displayed or printed. A friend of my from the UK told me "Whenever British people see software ...
3
votes
3answers
167 views

Asking for Shipping Method on Cart page?

I am currently involved in shopping cart redesign project. I have been doing competitive audit, and have noticed that most of the e-commerce sites out there ask users for the preferred shipping method ...
9
votes
3answers
396 views

How can I differentiate Online products vs “Offline” products?

I'm helping re-design a website which has some products that can be purchased online and some which can only be purchased offline in physical stores. Both the products you can buy and can't buy need ...
3
votes
6answers
4k views

Color for add to cart button

Is there a best call to action color for "Add to Cart" buttons. Does the color of this button have any effect on decision making? I read somewhere that the color red may trigger "eating" so most of ...
3
votes
1answer
165 views

OK to omit quantity box in fashion ecommerce stores?

I notice some of the big fashion ecommerce stores have omitted the quantity box on their product details page (still visible on the cart page though), and I was wondering if it's OK for me to do the ...
6
votes
3answers
278 views

Why is User Experience treated different in digital and physical stores?

When shopping online there is (from my experience) a well thought through design of all the steps from finding the product(s) you want and need to the check out process and purchase of the product(s). ...
5
votes
5answers
994 views

Responsive web design for e-commerce website?

I'm going to build a big e-commerce website and client want that website should be for all user Desktop, Tablets and Smartphones. and budget is not a problem. Site is an e-commerce website lost of ...
8
votes
3answers
2k views

eCommerce: single currency vs multiple currencies?

We are building an online store to sell a software we developed. We are Europe-based, so our we do our bookkeeping in EUR. Our only payment method, at launch, will be PayPal, linked to an account in ...
5
votes
5answers
398 views

How to present information about multiple warehouse locations? eCommerce

I have a design decision that I would like some feedback on. I have an e-commerce store for electronic products. I am based in the UK and ship products from my location, this means I can show the ...
5
votes
3answers
172 views

How to tell customers that virtual goods expire?

As a company I don't want to be responsible for offering paid downloads or virtual gaming goods and access to services eternally. How can I tell my customers that virtual goods expire? That they lose ...
12
votes
2answers
605 views

Where should the “Add to cart” button be placed in the product page?

I came across this awesome question on LinkedIn. The author has posted it across multiple UX groups (some open & some closed) so I'd like to preserve the best answers in one location. Many ...
39
votes
7answers
2k views

Would intentionally slowing down UI help to increase sales on shopping sites?

I've noticed that iTunes store is always slow, at first I thought it's just because iTunes is a bloatware (which it is, on both Mac and Windows.) However I started to wonder whether this is ...
4
votes
4answers
583 views

Ecommerce checkout: Importance of order summary?

Doing this ecommerce checkout, and I'm curious, should the order summary be visible throughout the entire checkout process, or just at the last step (where the CC info is entered)? I haven't read the ...
3
votes
4answers
3k views

Arial vs Verdana for ecommerce sites [closed]

Struggling to choose between Arial (11px) and Verdana (10px) as screen font for my ecommerce site. Here are my thoughts: Arial has that connection to Helvetica. It oozes authority. Most popular ...
7
votes
3answers
507 views

Is it a good Idea to force user to sign in/sign up for purchase [duplicate]

Possible Duplicate: Should registration be optional on an e-commerce site? I have seen a number of eCommerce sites which force the users to signin for making a purchase. Is this at all a ...
4
votes
3answers
170 views

Product image links

The scenario: customer navigates to the start page of a e-commerce book site, is presented with various offers on new books. Books is shown just by its fairly large cover. Example: ...
3
votes
1answer
3k views

Best examples of “How it works” designs for Ecommerce/Deal sites [closed]

What are the best web design examples, having creative "How it works" sections on their homepages, that help new users to grasp the basic idea of the site within a few seconds? I have also seen many ...
7
votes
4answers
193 views

Is it a problem to have a link to 'View Your Basket' and 'Go To Checkout' that both go to the same place?

I have an eComm site i'm specing at the moment. When you add stuff to the basket the on-page basket at the top of the page will update to give you a running total with links to view the full basket as ...
3
votes
2answers
283 views

Positive explanatory caption accompanying ad banner

Let's say you have a website - that is either a non-profit or otherwise positions itself as good for community - that runs banner ads to cover some of it's costs. I was wondering what would be the ...
9
votes
5answers
2k views

Should registration be optional on an e-commerce site?

I am developing an e-commerce web site which will sell tourism services (airport transfer, accommodation, excursions, etc.). I am on a path here that I need to decide if I will provide a membership ...
5
votes
4answers
2k views

Is Amazon's layout good or bad from a UX and conversion optimization POV? [closed]

I'm in the process of designing a theme for my company's online store that will (obviously) hopefully boost our conversion rate as much as possible. It seems only logical when planning the theme to ...
4
votes
4answers
187 views

Taking payment from a card, how much help is needed?

I've noticed more recently the reduced amount of hints and help on card payment forms. Some are only offering help for CV2 code (the 3 digit one on the back). My question is... Has payment ...