trading goods or services over the internet.

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5
votes
1answer
82 views

Infrequently accessed store dilemma

A quick background: I work for a software company which sells software B2B. After the initial purchase, the software we sell works on a support renewal basis of either 1 or 3 years. There are only ...
2
votes
7answers
173 views

Do savings and subtotal need to be displayed on a product page?

We are designing a product page and I think having money you saved and subtotal is redundant as it appears in cart and during checkout. My colleagues think "You saved a total of $XX.XX" is crucial. ...
2
votes
2answers
187 views

Best Way to Handle Quantity & Size

I'm working on a project that helps businesses sell items online. Right now I'm trying to figure out a more intuitive way of handling the sizing and quantity of products. The common use case for ...
4
votes
2answers
320 views

What are some of the best wire framing pracitices/guidelines for mobile first approach for an ecommerce website?

I'm working on redesigning a 90's ecom website - the goal is to make it mobile phone/tablet friendly and we have decided to go the mobile first way because the website has more mobile visitors. My ...
2
votes
6answers
259 views

Choosing from multiple credit cards, radio button or dropdown?

On a checkout page we offer the ability to store credit card information. Once a customer has stored their card(s) we need to offer them the ability to choose which card they would like or add a new ...
0
votes
1answer
159 views

How the page should behave after applying filters?

I'm working on the e-commerce website with facet filters, when user applies the filters, results appear (no need to click additional "show results button") but I'm not sure how the page should behave: ...
1
vote
2answers
221 views

How to design a shopping cart for digital and non digital products

I've a problem with a two tab shopping cart. I'm working on a e-commerce which has both digital and non-digital products, if user adds both digital and non digital products to the shopping cart two ...
27
votes
3answers
2k views

Odd or even number of products per row on a product listing page?

I heard from a reputable source that on e-commerce websites, users find it easier to choose a product when there is an odd number of items in row, as compared to an even number. In their experience, ...
1
vote
4answers
205 views

Should the Payment details or Review your order screen be first in checkout?

Some shops have a step called "Review and confirm" in the process that allows users to do a final check on their order before they place it. In some cases this step is placed before the actual page ...
5
votes
5answers
523 views

Best way to display base, premium, ultra-premium prices

Our site offers discount travel packages that are redeemable only on specific dates. We are able to offer these deals because of the pre-purchase guarantee we offer to our partners. We are ...
4
votes
2answers
101 views

“Home” link to indicate one's home, rather than the home page

A client is developing an ecommerce website with category links in the primary navigation. The links are to be named "Garden", "Home", etc. I'm concerned that the "Home" link will be mistaken for a ...
1
vote
3answers
243 views

How to clarify checkout page?

I've recently learned that our checkout page can be a little confusing for some, older, people. It's split up in a "new customer" and a "registered customer" section. In the left part of the screen ...
6
votes
4answers
285 views

Natural language vs. Tech language?

Redesign of eBay reminds me of an old debate I had with fellow UX designers: is natural language always better than artificial tech language (even if it addresses clear mental model)? Let me give you ...
2
votes
2answers
71 views

What to display when there is no admin-submitted image for categories and products?

I have an e-commerce store with products and categories. If the administrator doesn't upload a custom image of the product or category, what should be available to the user? a custom image with this ...
5
votes
2answers
263 views

How do we handle a checkout process for unique items?

What methods are generally employed to handle checkout processes that involve unique items?--Selling paintings, for example. Some pitfalls maybe: A buyer purchases an item before a slower buyer is ...
2
votes
1answer
142 views

Structuring an e-commerce site for external sellers

My questions require a fair bit of background information, so please bare with me. We have an e-commerce app that lets users sell their records. To simplify the selling process we populated our ...
7
votes
1answer
176 views

Shopping Cart - What information should you show while browsing?

Does anyone have any data whether or not showing the number of items and/or total price of the items in the cart increases the likelihood of users purchasing the cart? I have my assumptions, but I'd ...
0
votes
3answers
853 views

Should we load Overlay with loading icon for Ajax loading page?

I am working on an Ajax loading filters for an e-commerce site. On the first page request we load the common html (header, footer, other common contents) as a part of first request and then make ...
3
votes
1answer
331 views

Building trust on a high-value e-commerce site

I'm going to design an information architecture for an online diamond jewelry shop with focus on a diamond ring configurator for a project at university. A questionnaire has identified these customer ...
3
votes
6answers
374 views

Default sort order of a product list

Looking over a few ecommerce projects, I noticed that the default sorting order for any product list ends up being the order that the products were entered into the database. This seems rather random ...
3
votes
2answers
152 views

Why do many web sites emphasize registration and hide log in forms?

Many web-based applications are emphasizing sign up forms and hiding log in forms, often placing log in on another page. I'm under the impression that the majority of users are not first time users, ...
3
votes
4answers
599 views

Is it better to display featured products as a slideshow or as a list of products

I have here two wireframes for the homepage of an e-commerce website. The site has only 5 products so far but will have more so the design needs to allow for scaling. I'm wondering which of these two ...
0
votes
1answer
266 views

Zooming in on Ecom Product Images

One semi-standard feature of e-commerce sites is the auto-zoom of a product image once you're on the product details page. I've always felt this feature to be clumsy and annoying whenever I am ...
0
votes
2answers
320 views

Expiration (expiry) date - drop-down or typed? [duplicate]

I've done some research and noticed that a large number of successful eCommerce sites use a drop-down box for the 'expiration date' and other sites use a small text-box that allows for 2 or 4 ...
4
votes
2answers
219 views

Insight on Number of Subtabs

Anyone know of usability studies that indicate how to deal with a design that comes your way and has a lot of subtabs? By subtabs I mean tabs within tabs on the same page. So, there might be a row of ...
3
votes
1answer
135 views

Multiple items in one basket that get processed at different rates on completion of checkout

Does anyone have any good ideas on how to solve the problem of having multiple products in one order (basket) that are processed at different rates once the user completes their purchase? An example ...
7
votes
1answer
147 views

Where should I locate logon steps for a private shopping site?

I'm developing a private shopping site workflow (like gilt.com and markavip.com) but I'm unable to decide which page to put login/register on. I'm considering these locations: Product list page ...
7
votes
3answers
237 views

Where should I display 'free shipping if payment by debit card'?

I've been working on an e-commerce website, and the stakeholders want to add the following text: 'free shipping if payment by debit card'. Where should I display this on the website? I think the most ...
5
votes
5answers
278 views

What to do with non priced products when sorting by price?

On a page that lists products, we would like to give the user the option to sort the products by price. The problem is some products do not have their price displayed and are "request a price." What ...
9
votes
4answers
651 views

Do we need to show Cart page after user clicked “Add to Cart” from list page?

Suppose if a user clicked "Add to Cart" from a product listing page, Do we need to redirect to Cart page instantly? Or stay on the same page and show "Added to Cart" with disabled style ? How do we ...
15
votes
9answers
3k views

How long should you leave items in a basket, before clearing it (if at all)?

Many online retailers allow you to add items to a basket prior to checkout. Some of the big 'names' have a smart strategy that combine baskets and wishlists, and notify you on a future visit if an ...
2
votes
2answers
261 views

Showing MSRP / Regular Price in regards to a discount

We are torn on the best convention for conveying a discount (what we offer online) versus a 'regular' price (what consumers can pay in person). The in person price will always be higher than what we ...
9
votes
5answers
775 views

Do users care about having multiple options for payment providers (paypal vs google checkout, etc.)?

I'm working on a sort of CMS with a built in payment system. We plan on having it support multiple payment processors like Paypal, Amazon, and Google Checkout, but I'm wondering if we need to present ...
4
votes
2answers
207 views

How should removed pages be handled in e-commerce sites?

On my e-commerce website I create many sale event/campaign related categories which are put offline after a specific event/campaign is over. Lots of customers bookmarks those category page and then ...
23
votes
6answers
2k views

Buttons instead of radio buttons or a dropdown

In a recent project of ours I am tasked with creating an interface that solves the same problem as radio buttons or a dropdown menu would, but using buttons instead. It approximately looks like this: ...
8
votes
3answers
415 views

How to best deal with many thumbnails in a product image gallery

We have an image gallery with thumbnails that can be clicked to reveal a larger version of them in a viewport. Here are some conditions that the layout needs to meet: The Gallery has to cater to ...
59
votes
6answers
5k views

Preventing a user from pasting from the clipboard into a mandatory form field

In my online checkout process I, like many checkouts, have a field for the customer's email address along with a field to confirm the email address. They are both identical text boxes and accept email ...
1
vote
1answer
184 views

'Add to Bag / Basket' on category landing pages?

How I have the list currently displayed]1I'm currently working on a site selling books and my client has asked where the 'Buy Book' buttons are. On the books listings (category) page do I need a call ...
0
votes
3answers
149 views

Does a e-commerce website site really need an 'introduction' on the homepage? [closed]

It's common on websites to have text on the homepage to introduce the company. I'm wondering if, for most websites, especially e-commerce websites that isn't actually necessary, especially when the UI ...
20
votes
4answers
721 views

Does highlighting the potential for discounts negatively impact on non-eligible customers?

I'm interested to know peoples opinions on this. Does clearly showing a voucher/coupon/discount code field within a quote or payment process negatively impact on the customer experience for people who ...
6
votes
3answers
118 views

How to communicate that some customers may buy directly, others must set up account first?

We found that about 60% of all users meet the conditions for our service, so we can provide them the service directly (i.e. we can display its price, and direct them to the checkout process) Other ...
5
votes
3answers
416 views

Products in Tabs - Bad idea?

In a current project I'm trying to make an argument against a 'major feature' of the homepage of an e-commerce site. The so called feature would be the display of featured products with different tags ...
5
votes
5answers
165 views

Voucher code field before login in?

On an ecommerce website, in order to checkout/pay, the user will need an account, so he will have to register. After registering and being logged in, the user will be able to enter a voucher code, ...
4
votes
2answers
187 views

What's the best practice for a related items section on an eCommerce website?

I'm developing a strip at the bottom of our product pages for "related" items that the user might find beneficial. I have several coworkers (who are not in UX) that like the auto-rotate feature on the ...
4
votes
1answer
212 views

A/B Testing Home Page of an Ecommerce Site

I am very new to any sort of website testing (please be gentle!), and I have some questions (mostly just for my own understanding) about A/B testing an ecommerce site's home page. The company I work ...
5
votes
3answers
198 views

Form for property rent prices depending on season and length

Seeing the similar post about Form for inputting operating hours of a business, I am hoping you might help me with a similar issue. We run a holiday property rental website. Properties can be rent on ...
6
votes
1answer
791 views

E-commerce design flow

I am currently in the process of developing an ecommerce website and I would like to know of any sources that can give an example of the design flow of an ecommerce site, for example from choosing a ...
5
votes
5answers
207 views

Is it user-friendly to not provide the option to filter by price?

I'm currently working on an e-commerce website which sells magazines, books, subscriptions, and training materials. When the user searches for a product filter options are provided to refine his ...
3
votes
1answer
86 views

Patterns for displaying payment of product with points / frequent flyer

Pattern for displaying payment of product with point system such as frequent flyer points. So the customer is buying a product for $300 and on the payment screen has the option to pay for this with ...
4
votes
1answer
139 views

Average price per night VS Total price

The context is a booking/holiday planning platform. A user can select a number of days he wants to book a good (hotel, vacation package ...) and a price for each offer has to be shown. Assuming that ...