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6
votes
4answers
540 views

Do we need to show Cart page after user clicked “Add to Cart” from list page?

Suppose if a user clicked "Add to Cart" from a product listing page, Do we need to redirect to Cart page instantly? Or stay on the same page and show "Added to Cart" with disabled style ? How do we ...
14
votes
9answers
2k views

How long should you leave items in a basket, before clearing it (if at all)?

Many online retailers allow you to add items to a basket prior to checkout. Some of the big 'names' have a smart strategy that combine baskets and wishlists, and notify you on a future visit if an ...
2
votes
2answers
181 views

Showing MSRP / Regular Price in regards to a discount

We are torn on the best convention for conveying a discount (what we offer online) versus a 'regular' price (what consumers can pay in person). The in person price will always be higher than what we ...
9
votes
5answers
703 views

Do users care about having multiple options for payment providers (paypal vs google checkout, etc.)?

I'm working on a sort of CMS with a built in payment system. We plan on having it support multiple payment processors like Paypal, Amazon, and Google Checkout, but I'm wondering if we need to present ...
4
votes
2answers
204 views

How should removed pages be handled in e-commerce sites?

On my e-commerce website I create many sale event/campaign related categories which are put offline after a specific event/campaign is over. Lots of customers bookmarks those category page and then ...
22
votes
6answers
2k views

Buttons instead of radio buttons or a dropdown

In a recent project of ours I am tasked with creating an interface that solves the same problem as radio buttons or a dropdown menu would, but using buttons instead. It approximately looks like this: ...
7
votes
3answers
344 views

How to best deal with many thumbnails in a product image gallery

We have an image gallery with thumbnails that can be clicked to reveal a larger version of them in a viewport. Here are some conditions that the layout needs to meet: The Gallery has to cater to ...
57
votes
6answers
5k views

Preventing a user from pasting from the clipboard into a mandatory form field

In my online checkout process I, like many checkouts, have a field for the customer's email address along with a field to confirm the email address. They are both identical text boxes and accept email ...
1
vote
1answer
170 views

'Add to Bag / Basket' on category landing pages?

How I have the list currently displayed]1I'm currently working on a site selling books and my client has asked where the 'Buy Book' buttons are. On the books listings (category) page do I need a call ...
0
votes
3answers
145 views

Does a e-commerce website site really need an 'introduction' on the homepage? [closed]

It's common on websites to have text on the homepage to introduce the company. I'm wondering if, for most websites, especially e-commerce websites that isn't actually necessary, especially when the UI ...
19
votes
4answers
647 views

Does highlighting the potential for discounts negatively impact on non-eligible customers?

I'm interested to know peoples opinions on this. Does clearly showing a voucher/coupon/discount code field within a quote or payment process negatively impact on the customer experience for people who ...
6
votes
3answers
115 views

How to communicate that some customers may buy directly, others must set up account first?

We found that about 60% of all users meet the conditions for our service, so we can provide them the service directly (i.e. we can display its price, and direct them to the checkout process) Other ...
5
votes
3answers
401 views

Products in Tabs - Bad idea?

In a current project I'm trying to make an argument against a 'major feature' of the homepage of an e-commerce site. The so called feature would be the display of featured products with different tags ...
5
votes
5answers
155 views

Voucher code field before login in?

On an ecommerce website, in order to checkout/pay, the user will need an account, so he will have to register. After registering and being logged in, the user will be able to enter a voucher code, ...
4
votes
2answers
172 views

What's the best practice for a related items section on an eCommerce website?

I'm developing a strip at the bottom of our product pages for "related" items that the user might find beneficial. I have several coworkers (who are not in UX) that like the auto-rotate feature on the ...
4
votes
1answer
204 views

A/B Testing Home Page of an Ecommerce Site

I am very new to any sort of website testing (please be gentle!), and I have some questions (mostly just for my own understanding) about A/B testing an ecommerce site's home page. The company I work ...
5
votes
3answers
183 views

Form for property rent prices depending on season and length

Seeing the similar post about Form for inputting operating hours of a business, I am hoping you might help me with a similar issue. We run a holiday property rental website. Properties can be rent on ...
6
votes
1answer
161 views

Shipping address layout

Is there any layout recommended for shipping/mailing addresses for an ecommerce website? Currently I have all the shipping addresses out on 1 page along with the account details of the user, which ...
6
votes
1answer
673 views

E-commerce design flow

I am currently in the process of developing an ecommerce website and I would like to know of any sources that can give an example of the design flow of an ecommerce site, for example from choosing a ...
5
votes
5answers
198 views

Is it user-friendly to not provide the option to filter by price?

I'm currently working on an e-commerce website which sells magazines, books, subscriptions, and training materials. When the user searches for a product filter options are provided to refine his ...
3
votes
1answer
83 views

Patterns for displaying payment of product with points / frequent flyer

Pattern for displaying payment of product with point system such as frequent flyer points. So the customer is buying a product for $300 and on the payment screen has the option to pay for this with ...
7
votes
6answers
2k views

How many steps should a checkout process have?

I'm currently auditing an e-commerce website, and I noticed that the checkout process has 3 steps: Login/registration Delivery address/payment Verify/place order The page of the step 2 is quite ...
4
votes
1answer
134 views

Average price per night VS Total price

The context is a booking/holiday planning platform. A user can select a number of days he wants to book a good (hotel, vacation package ...) and a price for each offer has to be shown. Assuming that ...
21
votes
9answers
1k views

Is it user-friendly to make the main navigation bar disappear when the user proceeds to checkout?

On e-commerce websites (e.g. Amazon), I noticed that the main navigation bar is not displayed any more when the user proceeds to checkout. Why? If the user wants to go back, he can only do it by ...
2
votes
1answer
667 views

ecommerce: optimal width

I am going to redesign an ecommerce shop. Currently the shop has the standard 940px width. I was wondering if 940px/960px is still the recommended width? Nowadays we have responsive grids and bigger ...
32
votes
17answers
9k views

Form for inputting operating hours of a business

I am designing an interface where restaurants need to input their operating hours. I am thinking of using a slider control for timings for a single day, and then let the user choose days of the week ...
1
vote
0answers
90 views

How would customers feel when an online bus ticket booking fee is applied? [closed]

Its weird how some coach companies charge lets say a $1.00 booking fee when a customer tries to book a ticket. What is interesting is that they might say that they are offering you a convenient ...
8
votes
2answers
341 views

Does upsell or cross sell decrease conversion?

Let's say I have a product page with accessories, and a checkout page. I want to include a another group of accessories that this user can add to cart on their way out. It's a candy aisle, basically. ...
6
votes
1answer
303 views

A/B testing a site with low traffic

I've always been very interested in A/B testing, but have never had the opportunity to implement it on any websites. I work at a digital agency where the main reason why we haven't been able to ...
3
votes
3answers
234 views

Should the user be forced to sign in for a wish list on an ecommerce site?

I believe that signing into a site can be a big barrier to users so prefere e-commerce sites that offer guest access. The question is should wishlists be a guest feature or do the business advantages ...
5
votes
4answers
237 views

How can I describe what checkboxes do in a long list of items?

In my web app, I have a long list of items on one side of the screen and a shopping basket list on the other. Here is an example: The app works by checking the boxes next to items and then clicking ...
4
votes
4answers
615 views

Ecommerce checkout: Importance of order summary?

Doing this ecommerce checkout, and I'm curious, should the order summary be visible throughout the entire checkout process, or just at the last step (where the CC info is entered)? I haven't read the ...
5
votes
2answers
276 views

What blogs report on e-commerce UI / UX? [closed]

Ecommerce is a innovative sector in the areas of service, social media, and form design. I wonder specifically: what blogs are following & reporting trends in commerce & online commerce?
9
votes
1answer
350 views

What is wrong with putting price timeline in e-commerce sites?

Why don't e-commerce sites, e.g. amazon, include price timeline charts for their products so that users will be persuaded on the discounts? Does it incur any culprits for usability or even for sales? ...
1
vote
2answers
175 views

Checkout - Realize the registration of the user's address before or after the checkout process?

I'm working on building an ecommerce solution. I have a question: I request the registration of the address of the user when the user creates one or only at the time of checkout? Is there any A / B ...
3
votes
1answer
321 views

have you a good example of a class booking system

I am redeveloping a booking system for a cookery school. Does anyone have any particularly good examples of good UI booking engines for courses or classes?
2
votes
1answer
695 views

Shopping cart in a drop-down - great pattern or fancy obstacle for shoppers?

I'm interested in facts considering performance of Shopping cart placed in a drop-down. Take a look here to see an example: ...
7
votes
2answers
253 views

what are the different sorting types I should implement in category pages of a e-commerce website?

Going through category pages of multiple e-commerce websites, it seems that there is no standard in the parameters chosen to sort the list of products. Amazon gives the option to sort by relevance, ...
4
votes
5answers
190 views

Payment options Prepaid and paypal used incorrectly by customers

In our Online-Shop, we offer different payment options. The most important are "Prepay" and PayPal. With "Prepay" I mean customers have to transfer the money manually to our bankaccount (via ...
4
votes
7answers
549 views

Why do checkout processes place payment info last?

Most e-commerce sites that I go to have payment information as the last step of the checkout process. Some of these sites provide the option to save my payment info for quicker checkout in the future ...
4
votes
2answers
168 views

Do users come back after looking for a promo code?

An answer to a question on whether promo codes do more harm than good, mentioned that 27% of users will abandon a shopping cart to look for a promo code. As a follow-up, are there any statistics or ...
2
votes
6answers
534 views

Displaying multiple options on product page

I am working on a design for the product page of a commerce website. I have the requirement to show multiple options (SKUs) on each product page. In the examples below, the product comes in four ...
1
vote
1answer
125 views

What's the best way to allow users to reset their licence keys

Ok, so I'm making an ecommerce website with Drupal to sell my software. One of my application uses the standard licence key type method, where a licence key is generated and sent out to the user via ...
2
votes
2answers
208 views

How can I best design a retail store bill to communicate special offers?

I am designing an application for a retail store, and have a situation where I need to find a solution for a billing summary on the device. The client needs a lot of data on the screen but apart from ...
8
votes
1answer
392 views

How does the orientation of a pricing table affect conversion rates?

Do people buy more when products are presented horizontally across the page or when they are presented vertically on the left? My company is in the first stages of redesigning one of our e-commerce ...
1
vote
1answer
187 views

Confirmation message while inputing payments

We have electronic fund transfer code which is now being replaced by a new piece of regulation, the ePayments code. And we wanted to provide an onscreen warning message for customers completing Pay ...
1
vote
1answer
172 views

Using different calls to action between platforms… Should cross-channel UX always be consistent? [duplicate]

Possible Duplicate: Is breaking established web conventions in order to be consistent across multiple devices an unexpected (and therefore harmful) user experience? I’ve always advocated ...
3
votes
1answer
202 views

Where should the contact us link be placed in an Ecommerce site?

I just finished designing an Ecommerce site and the in the site design, I put the contact us link in the header as given below: The feedback I got was that they would like to add an additional link ...
4
votes
3answers
281 views

Is using an entire banner as a link bad usability?

I am working on a eCommerce site which has a large hero banner space which scrolls through a number of 865 X 450 px banners. Each of these banners is linked to a specific offer in the site. When I ...
3
votes
4answers
434 views

Where should I place this “continue shopping” button?

I working on the design of an ecommerce site and I was confused about the ideal placement for a continue shopping button when the user is presented with his cart page. I have three buttons on my page ...