trading goods or services over the internet.

learn more… | top users | synonyms

3
votes
1answer
199 views

Bitcoin's User Experience

Bitcoin has been a hot topic lately and some vendors are offering customers the ability to pay using bitcoin. Not to get into the legitimacy issue of bitcoin, is providing bitcoin as an alternative ...
0
votes
1answer
140 views

Should shopping carts from different sessions be merged or not?

I am creating an eshop and I am taking the approach of allowing the user to buy without having an account. However, there is a workflow which I am not sure what is the best practice. A user can have ...
1
vote
4answers
135 views

Is adding a discussion forum to a an eshop a good idea?

I'm thinking of adding a stackoverflow like knowledge base to my store via a plugin. Is it a good design choice ? Anyone implemented something similar to a store an can share their experience? It's ...
1
vote
2answers
88 views

Presenting two overlapping price change information

I'm working on a price comparison website. The team asked me to display two overlapping price change information: price drop and discount. When there is a discount on a product, it always means there ...
6
votes
4answers
354 views

Is adding categories to the products on the home page a good idea?

Will adding product categories to the featured products on my home page increase conversion? (the name of the category under the left title is also a link to that category)
2
votes
2answers
71 views

When would you user test an e-commerce product page design?

We've got the design screens ready, but they havent yet been put to html/css. Would you test the screens now or when in html/css? Why? Any good advice for testing ecommerce product pages? Good ...
1
vote
3answers
186 views

What is the best URL to point to adding multiple products to cart?

I'm working on adding links to an e-commerce website which allow adding a product to a cart. Given only one product, the URL is pretty straigthforward: /BuyNow/{SKU}/{Quantity}. However, the website ...
1
vote
4answers
150 views

Express buy button for a complex product (diffrent size,colors). Any experience or examples?

I want to launch a "Express Buy" button just under a product picture. The idea is to avoid one click, the one that goes to the product card. I want this to go straight in to my user's shopping cart. ...
3
votes
1answer
93 views

What is the best way to handle multiple promotions on a product?

Perhaps one more for the cognitive stack exchange but please take this scenario: A company wants to display multiple promotions on a product online. With product A you can do the following: Buy ...
0
votes
2answers
65 views

Best position for a voucher code box in the checkout process

Checkout processes are usually fairly complicated things, but each one has a very similar set of core steps, such as a header basket summary and some full checkout pages (basket, address and payment ...
54
votes
6answers
12k views

Infinite scroll vs Pagination in E-commerce websites

Infinite scroll has been around for a while now, however I have not seen infinite scroll being implemented on any successful or well known e-commerce sites. Does anyone know of any e-commerce sites ...
1
vote
8answers
395 views

What is the best way to select the apparel size?

I'm redesigning my filters and product page of an online apparel store. Do you think I should display all sizes and use radio button or using a drop down menu to select the size ?
0
votes
4answers
54 views

Is there a specific order to respect for filters [apparel store]?

I'm still redisigning my filters and I'm wondering if there is a specific or more user friendly order to respect. To my mind it would be: Color - Size - Price Any advices? Thanks,
2
votes
3answers
367 views

What do you think about guest checkout in a web app for pre-order food for a certain time in a restaurant?

Usability guidelines about e-commerce say that in an e-commerce platform, guest checkout is a must. Not providing this alienates any customer who just wants to get in and out. What would you do in ...
3
votes
3answers
317 views

Is using a sentence as a search filter better to engage the user compared to showing featured items?

In a marketplace, what do you think will be better: Making a sentence that the user completes by picking from several options that lead to results base on his request, or just showing featured items ...
10
votes
4answers
312 views

Shopping Carts: Remaining qty 1 item - What is fair?

We have a course registration system. Each course has a set of seats allocated. ONLY when the actual order is placed is the seats allocated decremented. Therefore, at the moment, it is possible for ...
1
vote
1answer
472 views

What's a good image size target for a store's products?

My girlfriend has just asked me what size she should make her product images for her web store, both in terms of dimensions and fill size. She's very keen to have the images look great when you zoom ...
0
votes
1answer
111 views

What is the convention for order of fields on a mobile payment page?

I'm currently redesigning a mobile checkout, and I've run into a problem when building the "payment details page." Every checkout in the world needs one of these, and they all basically need to have ...
1
vote
3answers
104 views

Is there need for social media plugins on an established ecommerce website

The ecommerce retailer I work for is national market leader in its respective branche and even in some other surrounding countries. It's SEO is amazing and they already have an established position ...
4
votes
3answers
175 views

Do Top Rated / Most Popular sorting features drive more conversions?

I'm trying to design an ecommerce concept around the idea that good sorting increases conversions. It's just an assumption, but based on my experiences and a few conversations, I'm wondering if an ...
2
votes
3answers
100 views

Bounce rates and very low conversion rates

My site seems to be producing very high bounce rates (60% plus) and because of this the conversion rate suffers massively. Here is a users journey: They search for '80s fancy dress' in Google and ...
11
votes
3answers
443 views

Should a date field be pre-filled or left blank for hotel and flight booking forms?

Should a date field be pre-filled or left blank for hotel and flight booking forms? For example should i keep date field un-selected by default like this or with dates of next 3-4 days. and user ...
0
votes
2answers
185 views

To what extent is it sensible to use filter and sort options together?

Working on an e-commerce shopping site, I am observing that the users first sort and then refine their results. Will providing both the options confuse the user?
5
votes
1answer
149 views

Why review shipping and billing information you just gave?

I often see e-commerce sites with a flow like this: You add a product and are automatically take to the shopping cart You click "Proceed to Checkout" are taken to a page where you give your shipping ...
1
vote
2answers
275 views

What are the benefits of social widgets on e-commerce sites?

I am making design of e-commerce site and one of specifications was that there needs to be facebook and twitter widgets in site. So my question is "Is there any reason to use twitter and facebook ...
3
votes
2answers
143 views

Whats a better way to deliver dynamic pricing information (example inside)

I've got a use case where the user wants to get a price based on a specific number of units as opposed to a typical straight cost/sale scenario. The backend manages the number crunching/heavy lifting ...
12
votes
2answers
514 views

Is there a reason for the recent shift to inner zoom images on ecommerce websites?

I've seen it around and I honestly find it quite frustrating. I've seen on a lot of ecommerce websites that when you put your cursor over an image, it automatically zooms in that box, and about half ...
0
votes
4answers
358 views

Difficult UI in e-commerce product page

I am designing a B2B e-commerce website where the users would be able to buy different quantities of items for each size. I am trying to keep the experience as close as possible to a B2C website ...
4
votes
1answer
206 views

How can I create a sense of discovery or serendipity at finding a product?

I have a large catalogue of products which users can filter using a combination of attributes to find products that meet their needs. It's as efficient as you'd expect from any ecommerce store, so ...
1
vote
5answers
625 views

Checkouts as a multi-step process or as a long form?

Our checkout system has 3 clear steps: Basic Information - Title, Name, Email, Phone Card Details - Payment Type, Card Details Billing/Delivery Address - Company Name, Address I would like to know ...
3
votes
2answers
723 views

numbers on a credit card expiry date year form [duplicate]

What is the best display to have for the years on a credit card expiry date field for payment. Should you have the whole year 2013, 2014, or is it better to have it displayed the same as on the credit ...
1
vote
2answers
96 views

Registered Customers vs Returning Customers?

On our shopping cart we have two options at checkout. 1 ) Registered Customers 2 ) New Customer Each shows a form to the user. I was just thinking that Returning Customers sounds better than ...
4
votes
2answers
189 views

What is the UI design for summarising multiple packages for multiple orders in an e-commerce site?

I'm looking for the best way for a customer to track their e-commerce orders in a summary format. The difficulty is, there may be several packages to ship for each order. A customer may have placed ...
2
votes
2answers
239 views

'same as shipping address' or 'different from shipping address'

In the order process we ask the visitor the address he want us to ship the ordered products and the address he want us to send the invoice Most of the time, both are the same. We don't want the ...
82
votes
13answers
8k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
5
votes
1answer
81 views

Infrequently accessed store dilemma

A quick background: I work for a software company which sells software B2B. After the initial purchase, the software we sell works on a support renewal basis of either 1 or 3 years. There are only ...
2
votes
7answers
169 views

Do savings and subtotal need to be displayed on a product page?

We are designing a product page and I think having money you saved and subtotal is redundant as it appears in cart and during checkout. My colleagues think "You saved a total of $XX.XX" is crucial. ...
2
votes
2answers
183 views

Best Way to Handle Quantity & Size

I'm working on a project that helps businesses sell items online. Right now I'm trying to figure out a more intuitive way of handling the sizing and quantity of products. The common use case for ...
4
votes
2answers
317 views

What are some of the best wire framing pracitices/guidelines for mobile first approach for an ecommerce website?

I'm working on redesigning a 90's ecom website - the goal is to make it mobile phone/tablet friendly and we have decided to go the mobile first way because the website has more mobile visitors. My ...
2
votes
6answers
254 views

Choosing from multiple credit cards, radio button or dropdown?

On a checkout page we offer the ability to store credit card information. Once a customer has stored their card(s) we need to offer them the ability to choose which card they would like or add a new ...
0
votes
1answer
154 views

How the page should behave after applying filters?

I'm working on the e-commerce website with facet filters, when user applies the filters, results appear (no need to click additional "show results button") but I'm not sure how the page should behave: ...
1
vote
2answers
214 views

How to design a shopping cart for digital and non digital products

I've a problem with a two tab shopping cart. I'm working on a e-commerce which has both digital and non-digital products, if user adds both digital and non digital products to the shopping cart two ...
27
votes
3answers
2k views

Odd or even number of products per row on a product listing page?

I heard from a reputable source that on e-commerce websites, users find it easier to choose a product when there is an odd number of items in row, as compared to an even number. In their experience, ...
1
vote
4answers
186 views

Should the Payment details or Review your order screen be first in checkout?

Some shops have a step called "Review and confirm" in the process that allows users to do a final check on their order before they place it. In some cases this step is placed before the actual page ...
5
votes
5answers
498 views

Best way to display base, premium, ultra-premium prices

Our site offers discount travel packages that are redeemable only on specific dates. We are able to offer these deals because of the pre-purchase guarantee we offer to our partners. We are ...
4
votes
2answers
98 views

“Home” link to indicate one's home, rather than the home page

A client is developing an ecommerce website with category links in the primary navigation. The links are to be named "Garden", "Home", etc. I'm concerned that the "Home" link will be mistaken for a ...
1
vote
3answers
238 views

How to clarify checkout page?

I've recently learned that our checkout page can be a little confusing for some, older, people. It's split up in a "new customer" and a "registered customer" section. In the left part of the screen ...
6
votes
4answers
277 views

Natural language vs. Tech language?

Redesign of eBay reminds me of an old debate I had with fellow UX designers: is natural language always better than artificial tech language (even if it addresses clear mental model)? Let me give you ...
2
votes
2answers
68 views

What to display when there is no admin-submitted image for categories and products?

I have an e-commerce store with products and categories. If the administrator doesn't upload a custom image of the product or category, what should be available to the user? a custom image with this ...
5
votes
2answers
246 views

How do we handle a checkout process for unique items?

What methods are generally employed to handle checkout processes that involve unique items?--Selling paintings, for example. Some pitfalls maybe: A buyer purchases an item before a slower buyer is ...