trading goods or services over the internet.

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7
votes
1answer
216 views

Shipping address layout

Is there any layout recommended for shipping/mailing addresses for an ecommerce website? Currently I have all the shipping addresses out on 1 page along with the account details of the user, which ...
7
votes
2answers
468 views

what are the different sorting types I should implement in category pages of a e-commerce website?

Going through category pages of multiple e-commerce websites, it seems that there is no standard in the parameters chosen to sort the list of products. Amazon gives the option to sort by relevance, ...
7
votes
2answers
956 views

Why would Amazon only allow users to add 30 items in a shopping cart at a time?

Amazon only allows users to select 30 items at a time from the dropdown list and add them to the cart. Why not let the users type the number themselves in case they want to buy more than 30? Is there ...
6
votes
7answers
2k views

Is it good practice to ask date of birth and gender from users or Avatars can suffice?

I am building a system where I need user explicit data like Age, Gender, Preference towards a category(fashion/Gadgets/...). I came up with 2 solutions for Age & Gender: Ask user these ...
6
votes
4answers
427 views

Is adding categories to the products on the home page a good idea?

Will adding product categories to the featured products on my home page increase conversion? (the name of the category under the left title is also a link to that category)
6
votes
4answers
290 views

Is confirmation on checkout still relevant?

Is confirmation of products and shipping details still relevant, or it simply adds information load to buyers. Especially when we think of mobile experiences. I know that we use them to prevent ...
6
votes
5answers
239 views

Is it user-friendly to not provide the option to filter by price?

I'm currently working on an e-commerce website which sells magazines, books, subscriptions, and training materials. When the user searches for a product filter options are provided to refine his ...
6
votes
1answer
6k views

Does a “Wish List” help conversion rates or hurt them?

This feature is highly requested by my clients but I'd like to hear some other perspective on it, some actual numbers wouldn't hurt either. I think it will do nothing but: Make the objective of ...
6
votes
3answers
506 views

checkout: combining billing and payment screens

I am designing a checkout workflow where the old IA has mocked up different screens for billing/shipping and payment. I want to combine into one page like this (which I've abbreviated): I've said ...
6
votes
3answers
381 views

Its good , bad or neutral from psychological point of view to place a cart on the bottom of a page

I am thinking a lot the matter of the position of the ajax cart. I have place my temporary show cart on the bottom of the page. This is just an information for the user when its add products on the ...
6
votes
1answer
1k views

E-commerce design flow

I am currently in the process of developing an ecommerce website and I would like to know of any sources that can give an example of the design flow of an ecommerce site, for example from choosing a ...
6
votes
1answer
332 views

A/B testing a site with low traffic

I've always been very interested in A/B testing, but have never had the opportunity to implement it on any websites. I work at a digital agency where the main reason why we haven't been able to ...
6
votes
4answers
351 views

How to prove to client that blind users can also use his e-commerce website?

How to prove to client that blind user can use his e-commerce website too? I want to tell the importance of accessibility to the client who has and e-commerce website, that we should try to make it ...
6
votes
3answers
195 views

How to tell customers that virtual goods expire?

As a company I don't want to be responsible for offering paid downloads or virtual gaming goods and access to services eternally. How can I tell my customers that virtual goods expire? That they lose ...
6
votes
3answers
222 views

conversion rate: “Add to cart” button on product list

We are creating an ecommerce site. Like all most, we display all our products in a grid form. Our PM suggested we have "add to cart" right under the product image so customers can quickly add items to ...
6
votes
4answers
1k views

E-commerce quickview with navigation, useful or gimmick?

A lot of e-commerce sites offer users a Quick View or Quick Look feature on their product listing page: I've seen a few sites where they offer user the ability to click to the next/previous SKU ...
6
votes
2answers
472 views

How do we handle a checkout process for unique items?

What methods are generally employed to handle checkout processes that involve unique items?--Selling paintings, for example. Some pitfalls maybe: A buyer purchases an item before a slower buyer is ...
6
votes
5answers
104 views

An alternative for toggle on mobile devices

I'm working on a mobile website. In the page which I'm working on the user can choose one package from a range of 3. Each of them has a total price and a description, along with some products included ...
6
votes
3answers
124 views

How to communicate that some customers may buy directly, others must set up account first?

We found that about 60% of all users meet the conditions for our service, so we can provide them the service directly (i.e. we can display its price, and direct them to the checkout process) Other ...
5
votes
4answers
886 views

Ecommerce checkout: Importance of order summary?

Doing this ecommerce checkout, and I'm curious, should the order summary be visible throughout the entire checkout process, or just at the last step (where the CC info is entered)? I haven't read the ...
5
votes
1answer
180 views

Why review shipping and billing information you just gave?

I often see e-commerce sites with a flow like this: You add a product and are automatically take to the shopping cart You click "Proceed to Checkout" are taken to a page where you give your shipping ...
5
votes
5answers
307 views

What to do with non priced products when sorting by price?

On a page that lists products, we would like to give the user the option to sort the products by price. The problem is some products do not have their price displayed and are "request a price." What ...
5
votes
2answers
118 views

Where should we tell the customer that the item in their cart cannot be shipped where they live?

Since we do not know where the user lives until after they have added the item that cannot be shipped to where they live, and then entered their ship location, I would love to see examples or ideas ...
5
votes
2answers
222 views

How should removed pages be handled in e-commerce sites?

On my e-commerce website I create many sale event/campaign related categories which are put offline after a specific event/campaign is over. Lots of customers bookmarks those category page and then ...
5
votes
3answers
477 views

Products in Tabs - Bad idea?

In a current project I'm trying to make an argument against a 'major feature' of the homepage of an e-commerce site. The so called feature would be the display of featured products with different tags ...
5
votes
2answers
317 views

Should I Stop Using A Currency Symbol?

I'm upgrading a desktop application that currently displays the currency symbol anytime money values are displayed or printed. A friend of my from the UK told me "Whenever British people see software ...
5
votes
4answers
4k views

Is Amazon's layout good or bad from a UX and conversion optimization POV? [closed]

I'm in the process of designing a theme for my company's online store that will (obviously) hopefully boost our conversion rate as much as possible. It seems only logical when planning the theme to ...
5
votes
3answers
700 views

If a customer uses Guest Checkout, then returns and Registers, should you associate their previous orders with their account?

I've seen a number of recommendations to support guest checkouts. eg Should registration be optional on an e-commerce site? In an e-commerce site where logged-in customers can view previous orders, ...
5
votes
4answers
295 views

How can I describe what checkboxes do in a long list of items?

In my web app, I have a long list of items on one side of the screen and a shopping basket list on the other. Here is an example: The app works by checking the boxes next to items and then clicking ...
5
votes
2answers
3k views

Would it be better to show a calendar picker by default instead of an input field with pop-up date picker?

On a travel site which is for Desktop, iPhone, iPad too, would it be better for UX and Accessibility to show the calendar itself on page by default Like this Or the most popular way, a input box ...
5
votes
5answers
1k views

Responsive web design for e-commerce website?

I'm going to build a big e-commerce website and client want that website should be for all user Desktop, Tablets and Smartphones. and budget is not a problem. Site is an e-commerce website lost of ...
5
votes
7answers
3k views

Best way to select quantity of items for an eCommerce mobile application?

I'm designing an e-commerce app, and I'm looking for some options for the best way to select the quantity of an item before adding to the cart The first (on the left) is when the user selects the ...
5
votes
5answers
528 views

How to present information about multiple warehouse locations? eCommerce

I have a design decision that I would like some feedback on. I have an e-commerce store for electronic products. I am based in the UK and ship products from my location, this means I can show the ...
5
votes
2answers
205 views

Ideal number of items per row / Page results

The current layout of our grid view is 5 Items and the description text is cramped. I did a mock up of 4 items per row and it gave the description more room to breathe. Now my question is that if I ...
5
votes
5answers
205 views

Voucher code field before login in?

On an ecommerce website, in order to checkout/pay, the user will need an account, so he will have to register. After registering and being logged in, the user will be able to enter a voucher code, ...
5
votes
1answer
117 views

Mobile: Best practice for number of products in a listing?

Is there a best practice approach on the number of products listed per page on mobile? For example, when a user browses a category is it better to have fewer products listed than one might have on ...
5
votes
1answer
88 views

Infrequently accessed store dilemma

A quick background: I work for a software company which sells software B2B. After the initial purchase, the software we sell works on a support renewal basis of either 1 or 3 years. There are only ...
5
votes
3answers
232 views

Form for property rent prices depending on season and length

Seeing the similar post about Form for inputting operating hours of a business, I am hoping you might help me with a similar issue. We run a holiday property rental website. Properties can be rent on ...
5
votes
3answers
322 views

Better purchase conversions for single page vs. multiple?

I'm mocking up a page for purchasing our product, and I'm wondering is it better to do everything on one page or split the ordering and payment into two different pages? Anyone have empirical data on ...
5
votes
5answers
726 views

Best way to display base, premium, ultra-premium prices

Our site offers discount travel packages that are redeemable only on specific dates. We are able to offer these deals because of the pre-purchase guarantee we offer to our partners. We are ...
5
votes
2answers
287 views

What blogs report on e-commerce UI / UX? [closed]

Ecommerce is a innovative sector in the areas of service, social media, and form design. I wonder specifically: what blogs are following & reporting trends in commerce & online commerce?
5
votes
6answers
303 views

On mobile checkout flow should product details be shown on review order/summary step?

I am working on the checkout flow for the mobile device, and it has 3 steps, Step 1- shipping details, step 2- payment details, step 3- order summary and confirm to buy. The flow starts with cart page ...
4
votes
5answers
4k views

What are your eCommerce Shopping Cart best practices and notable UI examples? [closed]

What are the best shopping carts you know in terms of visual design and usability. In addition, provide best practice tips when designing a shopping cart as @scunliffe did.
4
votes
7answers
833 views

Why do checkout processes place payment info last?

Most e-commerce sites that I go to have payment information as the last step of the checkout process. Some of these sites provide the option to save my payment info for quicker checkout in the future ...
4
votes
3answers
97 views

What is the optimal number of images in a carousel so the user can see all of it?

I am working on a client's clothing store website. He asked for 7 plus images in the carousel, all with the horizontal transition. He wants to update his product daily with the latest items in the ...
4
votes
5answers
228 views

Keep long form, or separate into multiple steps?

We are developing a price comparison website and are struggling with the attached form. The registration process is: Eshop owner clicks on "Add eshop". Registration page 1 shows, with the basic ...
4
votes
3answers
245 views

When Users Select a Ship Date During Holiday

In a shopping cart where a user can select their preferred ship date, how would you alert them when a date is a holiday or weekend? Would you use processing to not allow it? Add an alert that it would ...
4
votes
3answers
181 views

Product image links

The scenario: customer navigates to the start page of a e-commerce book site, is presented with various offers on new books. Books is shown just by its fairly large cover. Example: http://www....
4
votes
4answers
250 views

Taking payment from a card, how much help is needed?

I've noticed more recently the reduced amount of hints and help on card payment forms. Some are only offering help for CV2 code (the 3 digit one on the back). My question is... Has payment ...
4
votes
3answers
214 views

Do Top Rated / Most Popular sorting features drive more conversions?

I'm trying to design an ecommerce concept around the idea that good sorting increases conversions. It's just an assumption, but based on my experiences and a few conversations, I'm wondering if an ...