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4
votes
2answers
123 views

Are these typical product pages distracting? (Aesthetics vs. UX balance)

Tradition - Information Overload? (typical product page from a traditional e-commerce platfrom like Amazon.com) As an average user I look at less than a third of information, and read through ...
2
votes
2answers
329 views

Why do apps rarely indicate the selected icon on their navigation bars

i'm looking for a suitable way to indicate that the user is on the cart page on an ecommmerce app by differentiating the cart icon from the rest of the icons on the navigation bar. there's obviously ...
3
votes
3answers
152 views

Displaying price limit above price slider scale

I'm working on adding a price slider to an existing price filter on an e-commerce shop that uses price buckets (predefined price ranges). If the user selects any of the price buckets, the slider ...
14
votes
5answers
1k views

Why do very few e-commerce websites use full-width and fluid layouts?

Looking at some of the top e-commerces websites (Flipkart, Etsy, Amazon, Bestbuy) , I could find that only amazon utilizes a full width layout, and that too isn't fluid. While I understand the ...
0
votes
2answers
118 views

3 CTA on shopping cart page

I'm working on a redesign project of an ecommerce. The shopping cart page has 3 CTA. 1. Go to checkout process 2. Continue shopping 3. Delete order The last CTA isn't usual in ecommerce, but is ...
0
votes
1answer
57 views

add filters and facets to an existing gallery [closed]

I am creating a CMS for an ecommerce website template, the site is can be used for selling almost anything, and I want to add an option to create a faceted navigation, in order to better refine search ...
0
votes
1answer
42 views

Multi seller shipping fee on a marketplace modeled ecommerce website

About a year ago our website decided to go in the marketplace direction where external sellers can sell their products on our website. With this comes complexities like varying shipping costs and ...
0
votes
0answers
38 views

Checkout: Step-by-step or modular? [duplicate]

I am currently designing a checkout solution. Before actually designing a solution, I have often wondered which of the following approaches works best in which case. Step-by-step Used by companies ...
0
votes
1answer
50 views

Best Practices for Service Catalogs? [closed]

I'm working on a website redesign for a company that has a lot of b2b products & services. Their current solution is very content heavy (overwhelmingly so) and involves a very linear approach to ...
1
vote
3answers
170 views

Which is better in displaying empty shopping cart?

Which is a better way in displaying customers' empty cart? Suggest your products to them ? : Or just show that the cart is empty to the customer? : The first approach may help convert ...
1
vote
0answers
73 views

What are best practices of algorithms for suggesting products in auto-suggest search pattern? [closed]

During my search for best practices for auto-suggest of products in e-commerce, I found good resources about the behavior of the search-and-result field, like Baymar, the book of P.Morville. Search ...
2
votes
1answer
38 views

Ideas for browsing a TON of products on an eCommerce site

I'm trying to solve a particular customer concern for an online grocery website / iOS app. The complaint goes something like this: When I browse your site, I feel like I can never really see all ...
3
votes
3answers
90 views

Building a order inventory and submitting multiple orders

I am building an e-commerce site (office suppliers with 1000 products). Any organization can register with us and build an inventory. Say an XYZ.org has registered with us and 100 products (pen, ...
2
votes
2answers
169 views

One page checkout with add to cart at the top to enhance conversation rate?

We are building an E-commerce website for a client that only sells one product (with different size). The customer can buy multiple quantity and different size every time. Now, we're having a ...
0
votes
3answers
120 views

UX improvement impact on revenue of financial institutes

Is there any quantitative study that shows how UX improvement can increase revenue of a financial institute? For instance, for each dollar we spend on improving UX of our web apps, roughly how much ...
0
votes
2answers
147 views

How important is IE 8 compatibility for a e-commerce site?

I'm a webdesigner and also have an etsy site. I want to make myself a website to make sales independently of etsy as well, and also to build my online presence for my store. I am debating between 2 ...
1
vote
5answers
136 views

Best practices to display a promotion code area

Promotion code can lead some traffic, and increase revenues. At the same time, if a user is ready to buy without a promotion code, you shouldn't distract him with a too much visible promotion code ...
0
votes
0answers
31 views

Hero banner for mobile eCommerce VS surfacing actual products

Is there any evidence that displaying a hero banner for mobile eCommerce results in more conversion / engagement that surfacing actual products in place of said banner? I have a hunch the latter will ...
15
votes
5answers
3k views

Should promotional codes automatically be deleted?

I've created an e-commerce system for a website I'm working on. The administrator can add promo-codes, add categories, and add items within those categories. When creating a promotional code the ...
1
vote
3answers
104 views

How to show entire webshop assortment in a “change item” button for a bundle?

I am trying to figure out a good interface for a ”complex” problem. I am working on an e-commerce solutions that sells what they call “Kits”. Each kit is in essence a bundle - or perhaps even closer a ...
2
votes
2answers
82 views

Member exclusivity e-commerce vs no sign up e-commerce

I've noticed two types of e-commerce sites: 1) Member exclusive site 2) Shop without a membership site 1 goes against all of my UX design philosophies. What I mean is that I've always known that ...
1
vote
3answers
213 views

Advanced Filtering on Mobile device

Here's a scenario I am currently trying to solve for an E-commerce website. Let's say a user is shopping for clothes on their mobile device. The user performs a search for shirts and arrives at a ...
0
votes
1answer
83 views

Haptic feedback in ecommerce

Planning on implementing interactive design elements in an e-commerce app. Haptics seems a very exciting area, but besides games and im messengers, I've yet to come across any examples of ecommerce ...
1
vote
3answers
88 views

Is a search bar needed for small e-commerce sites?

I'm developing an e-comm site for a small retailer that sells specific products related to one type of activity. The whole product list is less then 50 items with three main categories. Are there any ...
1
vote
2answers
69 views

eCommerce homepage for multiple customer types: How?

Company has mainly been dealing with businesses and large scale customers but now wants to expand its eCommerce side. In general, what are the best practices to appeal to both segments? How do we ...
3
votes
1answer
168 views

What is the best way to handle browser back navigation on checkout?

Consider the following scenario for an online checkout/purchase process... User goes through the application and enters all their information and billing information. User then clicks "Complete ...
0
votes
1answer
39 views

Is product material in a category or product title unnecessary

I am having another discussion with a colleague and the debate is now whether to create product categories based on product material, or to include the product material in the product title. The two ...
3
votes
2answers
130 views

Best Practice for product titles with dimensions

I am having a debate with someone about the best way to name products on an eCommerce site that has several different dimensions. For example: Epic 13 (33" x 50" x 78") Shower Stall with Center ...
1
vote
2answers
111 views

What do you expect to see when you click an order's item?

we are building a site in which you can purchase products, virtual products and virtual courses. Now the 'My Purchases' page got some complications. We are displaying the orders in a table with the ...
3
votes
3answers
92 views

Integrating “Browse” options and “Search” options

The e-commerce site I am working on currently only has a search bar in the header. We are adding a "Shop By" dropdown in the header where customers can select different categories to browse by. The ...
0
votes
4answers
107 views

Does the term “Wallet credit” or “Store credit” makes more sense to users

Working on the returns module of an ecommerce website and app, when the user returns something they can decide to get credit added to their virtual wallet (which can be used to buy other products on ...
57
votes
7answers
9k views

When is a website too humanized/personal?

A popular technique to attract customers and instil trust in them is to “humanize” your website. You want to make it appear that there are actually people behind the users’ screens and that those ...
3
votes
2answers
74 views

cart call to action color on mobile [closed]

We are designing an e-shop for a bakery. What do you think about the yellow call to action button to complete the order? The other option is a black button. Which one do you think would create more ...
4
votes
6answers
604 views

2 different ways to sell products on one website

I have a customer who needs 2 different ways of selling her products on a website and i'm not sure how to approach it. She designs and sells hand-made clothes. Right now she has a Facebook page where ...
0
votes
1answer
68 views

Button text that changes depending on previous actions (pay now vs. update order)

The essence of my question is this: is it problematic to change text of a call-to-action button based on user input to a form? More specifically: we have a short form within a dialog that allows ...
0
votes
1answer
40 views

How to inform users of product variations from Category and Product pages

My e-commerce is a marketplace, where it sells products by other stores. I'm having trouble trying to inform the users of the product variations inside each product details page. Let's say I have a ...
0
votes
5answers
171 views

UI Pattern for selection list - feedback and suggestions

I'm designing an ecommerce checkout process and I would like to get some feedback or other ideas on how to visually display the shipping options for customers. Currently we have 3 options, regular, ...
1
vote
3answers
123 views

what's the most optimum sequence of actions to add a product to cart on product page

Working on the product page for an e-commerce website I'm trying to decide what's the best sequence of the following user actions while giving the add to cart button highest visibility at the same ...
1
vote
2answers
197 views

How to present users with multiple service options?

We currently have a marketplace that allows users to create a project, enter specs and service providers fulfill the service. We want to show a new option on our website which is to provide a ...
1
vote
2answers
93 views

Encourage users to Like/Dislike proposals

I am working on a marketplace for which clients get constant proposals from service providers. The proposals usually include an image, description and price. A large number of the clients browse ...
0
votes
2answers
140 views

Displaying add to cart button upon mouse-over?

I noticed that on Etsy, when you mouse over products after conducting a search, two buttons display in the upper right hand corner to either "heart" the product or add the product to a list. How ...
1
vote
2answers
83 views

Limiting quantity you can purchase in an E-commerce website

With e-commerce websites in some cases you must limit quantity of products the user can get, but some don't have any specific rule for that. Criteria I can think you should account for is: How many ...
0
votes
2answers
174 views

is an accordion the best way to display payment method selection on mobile

Working on checkout of a mobile e-commerce app. what would be the best way to display options for payment method? right now the it seems accordion might be a good choice. the content within each block ...
6
votes
4answers
290 views

Is confirmation on checkout still relevant?

Is confirmation of products and shipping details still relevant, or it simply adds information load to buyers. Especially when we think of mobile experiences. I know that we use them to prevent ...
2
votes
1answer
155 views

How do we encourage users to write reviews on product details pages

We're re-designing the product details page of a fashion e-commerce website. Until now we still haven't been able to get customers to consistently write product reviews. One way that we do this is ...
0
votes
3answers
264 views

Related products in product detail page design: Is it a good practice?

We have an e-commerce website. Often times when a customer selects a product that item has many related products. We're thinking about displaying the all the related items on one product detail page ...
1
vote
2answers
78 views

How can unintentional duplicate purchases be prevented?

When a customer clicks to complete a purchase, if anything happens that prevents the confirmation page from loading (user temporarily loses internet connection, etc.), but the purchase is still ...
1
vote
1answer
143 views

Ecommerce site that needs fairly precise physical address to show availability

Imagine an ecommerce site which must know the user's location in order to check the availability of items. Unfortunately, it cannot have a first guess with IPs, because the availability can change ...
2
votes
1answer
79 views

Should basket abandonment emails pre-populate the basket with its abandoned contents or take the user to their existing basket?

There are loads of topics around why abandonment emails are important, when they should be sent, how many stages and bla bla. But what is the common practice by the leading e-commerce companies and ...
2
votes
2answers
132 views

Why would it be good to show number of items in basket in addition to total price?

There is usually a basket area on ecommerce websites - located op top right corner of the page. It's usually a basket/cart icon, sometimes with additional information. Customer asked us to add number ...