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3
votes
2answers
67 views

Why not have sub-total in product page instead of checkout?

Every time I check out online it would cost more than what I expected. Why not have sub-total on the product page instead of check out? I understand some websites won't have my information to track ...
5
votes
6answers
306 views

On mobile checkout flow should product details be shown on review order/summary step?

I am working on the checkout flow for the mobile device, and it has 3 steps, Step 1- shipping details, step 2- payment details, step 3- order summary and confirm to buy. The flow starts with cart page ...
5
votes
2answers
207 views

Ideal number of items per row / Page results

The current layout of our grid view is 5 Items and the description text is cramped. I did a mock up of 4 items per row and it gave the description more room to breathe. Now my question is that if I ...
1
vote
2answers
61 views

fixed header - with navigation for e-com site

I have an e-commerce site. I believe it makes sense to have a fixed header when a user scrolls down. This will show the items in the cart, and will also show the visitor when they have added a new ...
22
votes
5answers
4k views

Add to Cart to View Price

On e-commerce sites (such as Amazon and Newegg.com) pricing in some products will be hidden until you click a link to display the price in a modal/popup, or you are required to add the item to your ...
2
votes
3answers
109 views

How to display that the product has different sizes?

How can I display that the product has different sizes available in stock in the homescreen/catalog without redirecting the user to a product details screen or by opening a pop up on the desktop. Keep ...
0
votes
2answers
143 views

Displaying add to cart button upon mouse-over?

I noticed that on Etsy, when you mouse over products after conducting a search, two buttons display in the upper right hand corner to either "heart" the product or add the product to a list. How ...
0
votes
1answer
57 views

How to show brand & logo for every images on an E-Commerce website?

I am working for an E-Commerce website, the company sells goods Online and they took photos from goods and products. They work on it a lot and spend time and money and don't like other websites copy ...
1
vote
3answers
214 views

Advanced Filtering on Mobile device

Here's a scenario I am currently trying to solve for an E-commerce website. Let's say a user is shopping for clothes on their mobile device. The user performs a search for shirts and arrives at a ...
0
votes
0answers
61 views

Improve standard shipping form layout

The shipping field seems pretty standard, meaning most platforms have the same fields.The three companies I analyzed are Amazon, Ebay, and Aliexpress on mobile. Their fields for adding a new address ...
5
votes
3answers
702 views

If a customer uses Guest Checkout, then returns and Registers, should you associate their previous orders with their account?

I've seen a number of recommendations to support guest checkouts. eg Should registration be optional on an e-commerce site? In an e-commerce site where logged-in customers can view previous orders, ...
1
vote
3answers
157 views

Displaying “clickability” on flat tiles

I am currently in the process of redesining a checkout for an e-commerce that has non-techy savvy audince. I am worried that without an actionable element such as radio / checkbox / button, our ...
1
vote
1answer
121 views

What is the best way to add a different billing address in a e-commerce website?

I'm a UX designer, actually working on a e-commerce website template. Here are my doubts : When users want to buy a product, the moment they are doing the address form, if they want to receive the ...
3
votes
3answers
156 views

Displaying price limit above price slider scale

I'm working on adding a price slider to an existing price filter on an e-commerce shop that uses price buckets (predefined price ranges). If the user selects any of the price buckets, the slider ...
14
votes
5answers
1k views

Why do very few e-commerce websites use full-width and fluid layouts?

Looking at some of the top e-commerces websites (Flipkart, Etsy, Amazon, Bestbuy) , I could find that only amazon utilizes a full width layout, and that too isn't fluid. While I understand the ...
4
votes
2answers
123 views

Are these typical product pages distracting? (Aesthetics vs. UX balance)

Tradition - Information Overload? (typical product page from a traditional e-commerce platfrom like Amazon.com) As an average user I look at less than a third of information, and read through ...
0
votes
1answer
57 views

add filters and facets to an existing gallery [closed]

I am creating a CMS for an ecommerce website template, the site is can be used for selling almost anything, and I want to add an option to create a faceted navigation, in order to better refine search ...
0
votes
2answers
118 views

3 CTA on shopping cart page

I'm working on a redesign project of an ecommerce. The shopping cart page has 3 CTA. 1. Go to checkout process 2. Continue shopping 3. Delete order The last CTA isn't usual in ecommerce, but is ...
0
votes
1answer
42 views

Multi seller shipping fee on a marketplace modeled ecommerce website

About a year ago our website decided to go in the marketplace direction where external sellers can sell their products on our website. With this comes complexities like varying shipping costs and ...
0
votes
3answers
328 views

Product variations

I am creating a flowershop and I have the following dilemma. Let's say somebody wants to buy a bouquet of roses. Roses comes with many colors, sizes and different quantity in a bouquet. Should I ...
0
votes
0answers
38 views

Checkout: Step-by-step or modular? [duplicate]

I am currently designing a checkout solution. Before actually designing a solution, I have often wondered which of the following approaches works best in which case. Step-by-step Used by companies ...
0
votes
1answer
50 views

Best Practices for Service Catalogs? [closed]

I'm working on a website redesign for a company that has a lot of b2b products & services. Their current solution is very content heavy (overwhelmingly so) and involves a very linear approach to ...
7
votes
2answers
961 views

Why would Amazon only allow users to add 30 items in a shopping cart at a time?

Amazon only allows users to select 30 items at a time from the dropdown list and add them to the cart. Why not let the users type the number themselves in case they want to buy more than 30? Is there ...
1
vote
3answers
175 views

Which is better in displaying empty shopping cart?

Which is a better way in displaying customers' empty cart? Suggest your products to them ? : Or just show that the cart is empty to the customer? : The first approach may help convert ...
1
vote
0answers
76 views

What are best practices of algorithms for suggesting products in auto-suggest search pattern? [closed]

During my search for best practices for auto-suggest of products in e-commerce, I found good resources about the behavior of the search-and-result field, like Baymar, the book of P.Morville. Search ...
2
votes
1answer
38 views

Ideas for browsing a TON of products on an eCommerce site

I'm trying to solve a particular customer concern for an online grocery website / iOS app. The complaint goes something like this: When I browse your site, I feel like I can never really see all ...
0
votes
2answers
149 views

How important is IE 8 compatibility for a e-commerce site?

I'm a webdesigner and also have an etsy site. I want to make myself a website to make sales independently of etsy as well, and also to build my online presence for my store. I am debating between 2 ...
2
votes
2answers
169 views

One page checkout with add to cart at the top to enhance conversation rate?

We are building an E-commerce website for a client that only sells one product (with different size). The customer can buy multiple quantity and different size every time. Now, we're having a ...
0
votes
3answers
121 views

UX improvement impact on revenue of financial institutes

Is there any quantitative study that shows how UX improvement can increase revenue of a financial institute? For instance, for each dollar we spend on improving UX of our web apps, roughly how much ...
1
vote
5answers
141 views

Best practices to display a promotion code area

Promotion code can lead some traffic, and increase revenues. At the same time, if a user is ready to buy without a promotion code, you shouldn't distract him with a too much visible promotion code ...
21
votes
4answers
930 views

Does highlighting the potential for discounts negatively impact on non-eligible customers?

I'm interested to know peoples opinions on this. Does clearly showing a voucher/coupon/discount code field within a quote or payment process negatively impact on the customer experience for people who ...
50
votes
5answers
9k views

Do “promo codes” or “coupon codes” do more harm than good?

My clients seem to love coupon and promo codes, but I’ve recently become very skeptical of them. When I’m shopping there’re times I’ll see a promo code field and I’ll wander off to other sites to find ...
1
vote
3answers
749 views

What is a good format/syntax for a coupon code?

For our online shop, we are giving out coupon codes (also called "promo code" or "voucher code"). Currently, these codes look like an insane developer has designed the format: FCF4A803-18F0-46BE-...
3
votes
3answers
92 views

Integrating “Browse” options and “Search” options

The e-commerce site I am working on currently only has a search bar in the header. We are adding a "Shop By" dropdown in the header where customers can select different categories to browse by. The ...
15
votes
5answers
3k views

Should promotional codes automatically be deleted?

I've created an e-commerce system for a website I'm working on. The administrator can add promo-codes, add categories, and add items within those categories. When creating a promotional code the ...
0
votes
0answers
32 views

Hero banner for mobile eCommerce VS surfacing actual products

Is there any evidence that displaying a hero banner for mobile eCommerce results in more conversion / engagement that surfacing actual products in place of said banner? I have a hunch the latter will ...
1
vote
3answers
104 views

How to show entire webshop assortment in a “change item” button for a bundle?

I am trying to figure out a good interface for a ”complex” problem. I am working on an e-commerce solutions that sells what they call “Kits”. Each kit is in essence a bundle - or perhaps even closer a ...
2
votes
2answers
82 views

Member exclusivity e-commerce vs no sign up e-commerce

I've noticed two types of e-commerce sites: 1) Member exclusive site 2) Shop without a membership site 1 goes against all of my UX design philosophies. What I mean is that I've always known that ...
0
votes
1answer
83 views

Haptic feedback in ecommerce

Planning on implementing interactive design elements in an e-commerce app. Haptics seems a very exciting area, but besides games and im messengers, I've yet to come across any examples of ecommerce ...
0
votes
4answers
108 views

Does the term “Wallet credit” or “Store credit” makes more sense to users

Working on the returns module of an ecommerce website and app, when the user returns something they can decide to get credit added to their virtual wallet (which can be used to buy other products on ...
1
vote
3answers
88 views

Is a search bar needed for small e-commerce sites?

I'm developing an e-comm site for a small retailer that sells specific products related to one type of activity. The whole product list is less then 50 items with three main categories. Are there any ...
0
votes
1answer
316 views

Product bundling on product page examples and best practices

I'm revisiting the product bundling feature (aka complete the look) on the product pages of our company fashion commerce website. At the moment it's at the bottom of the product page and not really ...
1
vote
2answers
69 views

eCommerce homepage for multiple customer types: How?

Company has mainly been dealing with businesses and large scale customers but now wants to expand its eCommerce side. In general, what are the best practices to appeal to both segments? How do we ...
3
votes
1answer
171 views

What is the best way to handle browser back navigation on checkout?

Consider the following scenario for an online checkout/purchase process... User goes through the application and enters all their information and billing information. User then clicks "Complete ...
3
votes
4answers
301 views

Good practice for eCommerce sites where you don't directly buy online? [closed]

I have a client that wants to sell jewelry, and she wants a website to advertise her collection there. The thing is, she doesn't have any means to sell them directly online. So the site is almost like ...
4
votes
3answers
97 views

What is the optimal number of images in a carousel so the user can see all of it?

I am working on a client's clothing store website. He asked for 7 plus images in the carousel, all with the horizontal transition. He wants to update his product daily with the latest items in the ...
0
votes
1answer
39 views

Is product material in a category or product title unnecessary

I am having another discussion with a colleague and the debate is now whether to create product categories based on product material, or to include the product material in the product title. The two ...
3
votes
2answers
131 views

Best Practice for product titles with dimensions

I am having a debate with someone about the best way to name products on an eCommerce site that has several different dimensions. For example: Epic 13 (33" x 50" x 78") Shower Stall with Center ...
57
votes
7answers
9k views

When is a website too humanized/personal?

A popular technique to attract customers and instil trust in them is to “humanize” your website. You want to make it appear that there are actually people behind the users’ screens and that those ...
1
vote
2answers
111 views

What do you expect to see when you click an order's item?

we are building a site in which you can purchase products, virtual products and virtual courses. Now the 'My Purchases' page got some complications. We are displaying the orders in a table with the ...