trading goods or services over the internet.

learn more… | top users | synonyms

0
votes
1answer
68 views

How far in the past should an online order history display orders

An average user of our online store places an order every week. Is it reasonable to drop items out of the order history after 6 months or should these transactions always be accessible from their ...
0
votes
1answer
70 views

Edit cart in last step of ecommerce checkout

I'm working on a commerce which has 3 steps in its checkout process. The last step is confirm your order. In the previous steps I ask users data and billing information and,in the last step, user can ...
4
votes
1answer
195 views

Why don't e-commerce sites use “quick view” on mobile?

I've noticed that e-commerce sites don't use quick view on mobile. Some sites have quick view as a hover treatment, which obviously doesn't work on mobile, but J.Crew has a "quick shop" button always ...
0
votes
3answers
79 views

Responsive Webdesign: How to reduce headlines, labels etc on smaller devices

I had the special problem, that in a "desktop-first" responsive webdesign project (I know, bad idea.. ), there was a shopping cart-like element in a very narrow column (4 columns in a 12 column total ...
1
vote
1answer
123 views

Registration form with payment processing

I am developing a web app whereby registered users will have a dashboard where they can manage their ads, after payment... so they have to register and pay to use the app. The registration processes I ...
0
votes
1answer
40 views

Social Widget Engagement Stats

I'm working on a redesign for an e-commerce company's blog. From the competitive audit I did, most prominent blogs and e-mags have social widgets rolling alongside the actual article, or share buttons ...
1
vote
0answers
55 views

Using the right terminology to differentiate an online shop from the actual shop [closed]

I am wanting to know your views on differentiating e-commerce sections of a site from pages dedicated to the actual walk in store... in the navigation? For example, the navigation bar at the top of ...
2
votes
3answers
66 views

View cart location on a responsive e-commerce site 'on mobile'

Would it be better to have the view cart button or indicator showing in the header area? Or would you hide it away in a drop down or menu area? Has anyone got any good and bad points on this... or ...
0
votes
3answers
448 views

Buy Now Button Styling Best Practices? (Font, Color, Shape)

We are having a debate on the design of an e-commerce website about the buy now button. I would appreciate your feedback and would be very grateful for a link backing up your opinion. How different ...
0
votes
2answers
180 views

Best way to do colours and sizes for eCommerce site

I am doing an E-commerce site like Ebay but for clothing industry and I want a way that users can manage colours and sizes. Sizes should be based on quantity. Based on this what,s the best way to ...
2
votes
2answers
83 views

Using gradual engagement for collecting reviews

For a product site, I am preparing a pattern to review products. To prevent spam (and due to legal requirements) we need the reviews to be confirmed by users. In my example, I would like to use email ...
1
vote
1answer
45 views

The prominence of informative information on product pages

So the question is: is it better to keep the main target of a product page such as selecting a size, colour etc and 'Buy Now' button in view and dropping other information such as returns policy, ...
2
votes
3answers
73 views

Should I show a list of products if there is only one product?

Let's say that due to filtering or searching or what have you, there's only one item in the list of products. Should I still show the list for the sake of consistency, or is it more usable to go ...
0
votes
2answers
154 views

(mobile) What are some good examples of space utilizations for order steps?

I read in another question how important order steps are to give your users a context of where they are in the order process.. I'm currently only showing the current step like (3.delivery address) at ...
0
votes
2answers
95 views

Product variations

I am creating a flowershop and I have the following dilemma. Let's say somebody wants to buy a bouquet of roses. Roses comes with many colors, sizes and different quantity in a bouquet. Should I ...
0
votes
3answers
78 views

Select based on price or postage options?

For an online marketplace, where the buyer can select the postage option and pay the corresponding postage fee. If I were to prefer looks over usability and don't want to group the price with the ...
3
votes
6answers
150 views

How many products on a landing page?

I'm currently working on a landing page on an e-commerce site, and this question was brought up. Are there any best practices in general for how many products there should be on a landing page? Is it ...
1
vote
3answers
71 views

Price Decimals on eCommerce Site

About a third of products do not have rounded numbers ($80.00). Should I display decimals for them? I am hesitant between keeping a consistent experience $143.99, $80.00, $23.12 and reducing the ...
0
votes
0answers
72 views

Supporting International Billing Addresses, when they are a small % of user base

Our site is expanding internationally. During our checkout process, we ask customers to give us billing information such as Address, City, State, & Zip Code. This is used both for fraud prevention ...
3
votes
1answer
170 views

Bitcoin's User Experience

Bitcoin has been a hot topic lately and some vendors are offering customers the ability to pay using bitcoin. Not to get into the legitimacy issue of bitcoin, is providing bitcoin as an alternative ...
0
votes
1answer
96 views

Should shopping carts from different sessions be merged or not?

I am creating an eshop and I am taking the approach of allowing the user to buy without having an account. However, there is a workflow which I am not sure what is the best practice. A user can have ...
1
vote
4answers
119 views

Is adding a discussion forum to a an eshop a good idea?

I'm thinking of adding a stackoverflow like knowledge base to my store via a plugin. Is it a good design choice ? Anyone implemented something similar to a store an can share their experience? It's ...
1
vote
2answers
70 views

Presenting two overlapping price change information

I'm working on a price comparison website. The team asked me to display two overlapping price change information: price drop and discount. When there is a discount on a product, it always means there ...
6
votes
4answers
343 views

Is adding categories to the products on the home page a good idea?

Will adding product categories to the featured products on my home page increase conversion? (the name of the category under the left title is also a link to that category)
2
votes
2answers
62 views

When would you user test an e-commerce product page design?

We've got the design screens ready, but they havent yet been put to html/css. Would you test the screens now or when in html/css? Why? Any good advice for testing ecommerce product pages? Good ...
1
vote
3answers
181 views

What is the best URL to point to adding multiple products to cart?

I'm working on adding links to an e-commerce website which allow adding a product to a cart. Given only one product, the URL is pretty straigthforward: /BuyNow/{SKU}/{Quantity}. However, the website ...
1
vote
4answers
126 views

Express buy button for a complex product (diffrent size,colors). Any experience or examples?

I want to launch a "Express Buy" button just under a product picture. The idea is to avoid one click, the one that goes to the product card. I want this to go straight in to my user's shopping cart. ...
3
votes
1answer
73 views

What is the best way to handle multiple promotions on a product?

Perhaps one more for the cognitive stack exchange but please take this scenario: A company wants to display multiple promotions on a product online. With product A you can do the following: Buy ...
0
votes
2answers
52 views

Best position for a voucher code box in the checkout process

Checkout processes are usually fairly complicated things, but each one has a very similar set of core steps, such as a header basket summary and some full checkout pages (basket, address and payment ...
50
votes
6answers
10k views

Infinite scroll vs Pagination in E-commerce websites

Infinite scroll has been around for a while now, however I have not seen infinite scroll being implemented on any successful or well known e-commerce sites. Does anyone know of any e-commerce sites ...
1
vote
8answers
298 views

What is the best way to select the apparel size?

I'm redesigning my filters and product page of an online apparel store. Do you think I should display all sizes and use radio button or using a drop down menu to select the size ?
0
votes
4answers
52 views

Is there a specific order to respect for filters [apparel store]?

I'm still redisigning my filters and I'm wondering if there is a specific or more user friendly order to respect. To my mind it would be: Color - Size - Price Any advices? Thanks,
2
votes
3answers
270 views

What do you think about guest checkout in a web app for pre-order food for a certain time in a restaurant?

Usability guidelines about e-commerce say that in an e-commerce platform, guest checkout is a must. Not providing this alienates any customer who just wants to get in and out. What would you do in ...
3
votes
3answers
236 views

Is using a sentence as a search filter better to engage the user compared to showing featured items?

In a marketplace, what do you think will be better: Making a sentence that the user completes by picking from several options that lead to results base on his request, or just showing featured items ...
9
votes
4answers
288 views

Shopping Carts: Remaining qty 1 item - What is fair?

We have a course registration system. Each course has a set of seats allocated. ONLY when the actual order is placed is the seats allocated decremented. Therefore, at the moment, it is possible for ...
1
vote
1answer
305 views

What's a good image size target for a store's products?

My girlfriend has just asked me what size she should make her product images for her web store, both in terms of dimensions and fill size. She's very keen to have the images look great when you zoom ...
0
votes
1answer
95 views

What is the convention for order of fields on a mobile payment page?

I'm currently redesigning a mobile checkout, and I've run into a problem when building the "payment details page." Every checkout in the world needs one of these, and they all basically need to have ...
1
vote
3answers
91 views

Is there need for social media plugins on an established ecommerce website

The ecommerce retailer I work for is national market leader in its respective branche and even in some other surrounding countries. It's SEO is amazing and they already have an established position ...
4
votes
3answers
152 views

Do Top Rated / Most Popular sorting features drive more conversions?

I'm trying to design an ecommerce concept around the idea that good sorting increases conversions. It's just an assumption, but based on my experiences and a few conversations, I'm wondering if an ...
2
votes
3answers
93 views

Bounce rates and very low conversion rates

My site seems to be producing very high bounce rates (60% plus) and because of this the conversion rate suffers massively. Here is a users journey: They search for '80s fancy dress' in Google and ...
11
votes
3answers
388 views

Should a date field be pre-filled or left blank for hotel and flight booking forms?

Should a date field be pre-filled or left blank for hotel and flight booking forms? For example should i keep date field un-selected by default like this or with dates of next 3-4 days. and user ...
0
votes
2answers
179 views

To what extent is it sensible to use filter and sort options together?

Working on an e-commerce shopping site, I am observing that the users first sort and then refine their results. Will providing both the options confuse the user?
5
votes
1answer
129 views

Why review shipping and billing information you just gave?

I often see e-commerce sites with a flow like this: You add a product and are automatically take to the shopping cart You click "Proceed to Checkout" are taken to a page where you give your shipping ...
1
vote
2answers
228 views

What are the benefits of social widgets on e-commerce sites?

I am making design of e-commerce site and one of specifications was that there needs to be facebook and twitter widgets in site. So my question is "Is there any reason to use twitter and facebook ...
3
votes
2answers
122 views

Whats a better way to deliver dynamic pricing information (example inside)

I've got a use case where the user wants to get a price based on a specific number of units as opposed to a typical straight cost/sale scenario. The backend manages the number crunching/heavy lifting ...
12
votes
2answers
444 views

Is there a reason for the recent shift to inner zoom images on ecommerce websites?

I've seen it around and I honestly find it quite frustrating. I've seen on a lot of ecommerce websites that when you put your cursor over an image, it automatically zooms in that box, and about half ...
0
votes
4answers
330 views

Difficult UI in e-commerce product page

I am designing a B2B e-commerce website where the users would be able to buy different quantities of items for each size. I am trying to keep the experience as close as possible to a B2C website ...
4
votes
1answer
159 views

How can I create a sense of discovery or serendipity at finding a product?

I have a large catalogue of products which users can filter using a combination of attributes to find products that meet their needs. It's as efficient as you'd expect from any ecommerce store, so ...
1
vote
5answers
438 views

Checkouts as a multi-step process or as a long form?

Our checkout system has 3 clear steps: Basic Information - Title, Name, Email, Phone Card Details - Payment Type, Card Details Billing/Delivery Address - Company Name, Address I would like to know ...
3
votes
2answers
516 views

numbers on a credit card expiry date year form [duplicate]

What is the best display to have for the years on a credit card expiry date field for payment. Should you have the whole year 2013, 2014, or is it better to have it displayed the same as on the credit ...