Tagged Questions

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1
vote
1answer
46 views

Should I put the PayPal option at the beginning or middle of a purchase experience?

PayPal stores user addresses for quick shipping entry. The question I have is, should I have the PayPal vs. native pay option right at the front of the process, so all information is handled by PayPal ...
0
votes
1answer
69 views

Best practice to select multiple two-dimensional options

I have some ideas how the selection of clothing sizes in an online shop should work, but that’s a question for another day, today is about bra sizes. There are several systems out there ...
1
vote
2answers
39 views

What do you do when the user interrupts the purchase process?

If a user on an e-commerce site is in the middle of a purchase process when they leave to another part of the site, or perhaps leave the site completely, what information should be retained if they ...
1
vote
3answers
161 views

What is a good format/syntax for a coupon code?

For our online shop, we are giving out coupon codes (also called "promo code" or "voucher code"). Currently, these codes look like an insane developer has designed the format: ...
1
vote
2answers
83 views

Is the plus (+) universal for adding an Item to a shopping cart?

Looking at globalization of our e-commerce. I was wondering if instead of having to translate "Add to Cart" in every language if simply a plus button will suffice. I'm pretty new to globalization ...
6
votes
7answers
2k views

Is it good practice to ask date of birth and gender from users or Avatars can suffice?

I am building a system where I need user explicit data like Age, Gender, Preference towards a category(fashion/Gadgets/...). I came up with 2 solutions for Age & Gender: Ask user these ...
0
votes
1answer
43 views

Multiple price point offerings

I'm looking for a way to intuitively display three price points for a single product - leaving the user to decide upon which they'd like to pay. Generally, successful eCommerce sites feature a ...
2
votes
2answers
40 views

ECommerce design: Collective price display vs No. of items

Often on sites of an ecommerce nature, a shopping cart icon will display in the site header/toolbar together with a quick summary of the users activity. This will usually be in the form of either: ...
0
votes
2answers
51 views

How to determine categorization for a large ecommerce catalogue

I have an existing online catalogue of more than 300 services to provide improvement to. One of the common complaints anecdotally is around the current navigation, that the labeling isn't clear and ...
0
votes
1answer
63 views

Show item prices directly or not?

I'm creating a website for this company (this company is actually a gym). They're also building an online store (for the membership plans). I got this idea of putting the items with the prices and ...
0
votes
1answer
49 views

Displaying variable Prices in a Shop Menu

I am redesigning a shopping experience for food delivery, and I have come across this situation where I want to display the price of an item inside the menu, but Price may vary depending on specific ...
1
vote
1answer
132 views

How effective are banners in the left sidebar on ecommerce websites?

Does anyone have a case or study about the effectiveness of the banner that appears after the sidebar menu? A client insists on using them but this banner represents less than 1% of clicks.
1
vote
2answers
105 views

Feedback required on Iconography with labels for Payment Method

I am trying to understand the merits of having labels with my icons. Need your opinion on : Clarity of labels in addition to their way of presentation. Approach One Prepaid (Netbanking, Credit ...
0
votes
2answers
127 views

Listing products on rows with multiple pagination

I had have an idea to display products in multiple rows that each of them can have pagination to see more related products, and I will love to discuss about this solution. The results presented on ...
1
vote
0answers
45 views

Should a hotel group have separate websites for each hotel together with the “hub” website for all hotels? [closed]

The hotel group consist of several 4 and 5 stars hotels, each specialised for different target groups (family, wellness etc.) within a roughly same budget. All content creation and day-to-day ...
1
vote
2answers
114 views

How to make a menu discoverable with the right icon on e-commerce mobile?

i'm designing an mobile site ecommerce. On a meeting i've seen the last wireframes developed (see image) of the topbar detail. The right icon show a lot of different actions (like cart, my account, ...
0
votes
2answers
42 views

Categories Description: Secondary Information for Categories

I want to add some secondary information in all products categories in an e-commerce website. The text is around 4-5 paragraphs (sometimes maybe more) and it's something like a description for the ...
2
votes
3answers
55 views

location request on site load - in a pop up window

I'm working on a holidays site that has its content displayed based on the users' location by analyzing the IP address. I was wondering what are the pros and cons of having a pop up that requests from ...
1
vote
1answer
38 views

What is a common way to communicate to users that their package will ship in more than one box?

I've got a project where I'm going to be working on the way an eCommerce website will be communicating to the user that their purchase will be shipped in two boxes. I'm most interested in eCommerce ...
3
votes
1answer
53 views

differentiating between groups of products that are very similar?

This is the corner I'm backed in to: My company is releasing a new line of products that use the same hardware as our current products, but with completely different software -- a cloud based version ...
0
votes
0answers
44 views

UI for splitting/consolidating orders

I'm working on UI for managing orders in an Ecommerce system. Entities at my disposal include: orders, order items and shipments. I need to implement a clear system to allow my users (vendors) to: ...
1
vote
5answers
111 views

Should a CTA name use more casual/friendly language or direct language

I am currently working on a project where a user configures their product and the next step for our user is to click a CTA to contact us about this product. Our main success metric is the successful ...
0
votes
2answers
60 views

What are the arguments against modals when a page loads? [duplicate]

I'm working for an e-commerce client who has requested a design for a newsletter signup modal to appear on page load the second time a user visits the site. I've tried to explain to them that blocking ...
1
vote
1answer
35 views

UX for enterprise applications(internal products) vs customer applications(e-commerce) [closed]

What are the different aspects considered in each case when it comes to UX as in 1. "UX for customer applications" and 2."UX for enterprise applications"? What are the different advantages of working ...
1
vote
2answers
158 views

Is showing product price after registering bad UX?

I'm redesigning a website for a client which consists of showing their visitors how the product works. I was thinking about a step-by-step with intuitive icons illustrating each step so that it won't ...
3
votes
1answer
93 views

Energy Labeling Rule - how to make it user friendly?

Starting next, consumer electronic e-retailers will be required to display the applicable label or icon “clearly and conspicuously and in close proximity to the covered product’s price” so that ...
1
vote
2answers
158 views

Is 'billing address' required for e-commerce checkouts?

Why do we need to input a billing address when purchasing online? Can this step be removed from the checkout process? Is 'shipping address' sufficient? The website only sells to individuals and ...
8
votes
3answers
93 views

Conversion drop-off by switching sites

I work for a website where consumers can search and browse theatrical events. Due to our partnership agreements, ticket purchasing happens on our partner sites. We'd like to propose that we use ...
1
vote
2answers
255 views

On an E Commerce Website how effective is a Hero Banner?

We have a design where a Hero Banner covers nearly 70% of the Landing Screen of the HomePage, it consists of a carousel which has collection of 5 of our best offers. I have been going through data ...
0
votes
1answer
27 views

When to use explicit CTA vs. allowing for Discovery?

I have a basic Commerce Layout (sketch layout below). I want to integrate an option where the user can specify a budget limit for Quantity, Cost or both. Question: Would I need to spell out the ...
0
votes
1answer
48 views

What are the proper keys for navigating multi-column “search as you type” results?

Given a search box that has a menu which opens after the user begins to type listing results in two columns, plus a "view more results" button and a "close" button, what are the correct keys for ...
29
votes
12answers
3k views

Is it better to include shipping cost in the product price?

Assume you want to buy a product online The first shop offer 50€ and there is 10€ of shipping cost. The second shop offer 60€ but with free shipping cost. download bmml source – ...
2
votes
2answers
77 views

Grouped SKUs vs. Ungrouped SKUs on Product List Page

Some e-commerce sites will group similar SKUs together on their product listing page. For example, Macy's would group the same modeled stand mixer with different colors together and just show ...
0
votes
1answer
92 views

Product bundling on product page examples and best practices

I'm revisiting the product bundling feature (aka complete the look) on the product pages of our company fashion commerce website. At the moment it's at the bottom of the product page and not really ...
2
votes
3answers
244 views

Best practices to show or not to show navigation on home page

I have a weird dilemma, we recently re-designed our website and some of the changes have made a massive change in the way users behave on the site. Our site is www.simplycook.com Our site used to ...
0
votes
0answers
36 views

Redesigning product blocks in search results / listings

What are some good practices when it comes to presenting a product on a listing / search result with a lot of information? Currently product block for our website it looks like this: It's filled ...
0
votes
2answers
74 views

Font size for e-commerce

Recently during a usability tests almost all of our customers complained about the small font size on our website. We use: 26px for headlines 13px, bold, for navigation, product names, etc. 11px ...
3
votes
2answers
216 views

Any best practices or examples of mix and match functionality on a fashion e-commerce?

I'm trying to design this feature, but so far not much luck finding any decent implementations of this feature. one example is http://www.bonarium.com but even that is pretty basic. what would the ...
1
vote
2answers
195 views

Why ask for billing address first?

I'm working on a new checkout flow. I'm wondering why most e-merchants ask for billing address first instead of shipping address ? People are more likely to understand shipping address than billing ...
3
votes
5answers
199 views

Is the “add to cart” button useful in product listings?

I see a lot of e-commerce templates in which the items in the product listing page have an "add to cart" button. In my experience when online shopping I never clicked that button, because before I ...
0
votes
1answer
52 views

What is the best phrasing for “starting price” of a product on ecommerce site?

On an ecommerce site, I'm showing products and a starting price. Should I say: 1. "As low as $50" 2. "Starting at $50" 3. "From $50" 4. "$50 and up" 5. other?! Please see mockup with 4 examples for ...
0
votes
1answer
89 views

Show “Log In” or “Sign up” after adding items to a cart for an e commerce site?

I'm working on an e-commerce site and I would like to know after the user has added one or more items to his cart and is not logged in he will be directed to a page. Will this page be the "login page" ...
1
vote
2answers
225 views

“Compare products” functionality on a product listing

Are there any good practices when it comes to "Compare products" functionality on product listings? I would like to do some A/B testing with different ones, but to be honest I have not seen something ...
1
vote
1answer
147 views

revealing more information about an item: Slide-in on hover vs Flip on click

What should I take into consideration when making a decision about the right transition to use to reveal more info about an item? Do I use a slide-in on hover or flip item on click to reveal more ...
1
vote
2answers
122 views

eCommerce - Which currency to show on receipt?

I'm running an eCommerce website that allows users to select their preferred currency via a drop-down in their shopping cart. The currencies are localized using real-time exchange rates from a JSON ...
-1
votes
1answer
82 views

E-Commerce website product with price

Why does many e-commerce or B2B websites like http://www.alibaba.com/ http://flipkart.com/ displays product with price. Is it not possible to make user to click on the product without displaying its ...
3
votes
1answer
84 views

Escalation of Commitment

I was wondering if someone could point me to some resources on the concept of escalating commitment in regards to filling out forms online. A colleague of mine suggested that paginating web forms ...
1
vote
2answers
105 views

What's the correct strategy to open a popover to engage visitors on an e-commerce website?

I run an e-commerce website. Of course I have a lot of abandoned carts (92%) I want to try to engage visitors more, asking for their email in a popover, offering a discount or a free buying guide to ...
4
votes
3answers
182 views

If a customer uses Guest Checkout, then returns and Registers, should you associate their previous orders with their account?

I've seen a number of recommendations to support guest checkouts. eg Should registration be optional on an e-commerce site? In an e-commerce site where logged-in customers can view previous orders, ...
0
votes
1answer
53 views

Online shop - difference between reduced price and new price. Which one should be more visible?

New price = reduced price Old price = old, bigger price This is how i see the process: See New price Evaluate option to buy See Old price Evaluate option to buy with price difference as ...