trading goods or services over the internet.

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1
vote
1answer
118 views

Ecommerce site that needs fairly precise physical address to show availability

Imagine an ecommerce site which must know the user's location in order to check the availability of items. Unfortunately, it cannot have a first guess with IPs, because the availability can change ...
0
votes
1answer
38 views

Related products in product detail page design: Is it a good practice?

We have an e-commerce website. Often times when a customer selects a product that item has many related products. We're thinking about displaying the all the related items on one product detail page ...
0
votes
0answers
26 views

Asking users for their budget [on hold]

We are working on redesigning our onboarding flow, and one of the steps involves asking users what is the budget they have for this project. What are some examples we can follow on other apps asking ...
2
votes
2answers
74 views

Best way to show payment sites for in-app purchases in mobile phone apps

The other day I made a few purchases using a mobile phone app (Android). I used Paypal, but this could be applied to any payment gateway actually. Thing is, the application was just opening a ...
1
vote
2answers
54 views

How can unintentional duplicate purchases be prevented?

When a customer clicks to complete a purchase, if anything happens that prevents the confirmation page from loading (user temporarily loses internet connection, etc.), but the purchase is still ...
2
votes
4answers
94 views

On mobile checkout flow should product details be shown on review order/summary step?

I am working on the checkout flow for the mobile device, and it has 3 steps, Step 1- shipping details, step 2- payment details, step 3- order summary and confirm to buy. The flow starts with cart page ...
4
votes
3answers
57 views

Product cart slide in or pop-up instead of redirect

I'm in process of redesigning a website for my company, in cooperation with a digital agency. Our business is one of the leading companies in our country that sells consumer electronics (notebooks, ...
2
votes
1answer
49 views

Should basket abandonment emails pre-populate the basket with its abandoned contents or take the user to their existing basket?

There are loads of topics around why abandonment emails are important, when they should be sent, how many stages and bla bla. But what is the common practice by the leading e-commerce companies and ...
2
votes
2answers
44 views

Why would it be good to show number of items in basket in addition to total price?

There is usually a basket area on ecommerce websites - located op top right corner of the page. It's usually a basket/cart icon, sometimes with additional information. Customer asked us to add number ...
0
votes
1answer
198 views

Product bundling on product page examples and best practices

I'm revisiting the product bundling feature (aka complete the look) on the product pages of our company fashion commerce website. At the moment it's at the bottom of the product page and not really ...
1
vote
2answers
217 views

Pagination for responsive e-commerce website

I'm working on the pagination topic for a responsive project. I'd like to have some feedbacks from you regarding this solution. Scenario: pagination for the search results page; pagination for ...
7
votes
1answer
189 views

Shipping address layout

Is there any layout recommended for shipping/mailing addresses for an ecommerce website? Currently I have all the shipping addresses out on 1 page along with the account details of the user, which ...
1
vote
1answer
101 views

Supporting International Billing Addresses, when they are a small % of user base

Our site is expanding internationally. During our checkout process, we ask customers to give us billing information such as Address, City, State, & Zip Code. This is used both for fraud prevention ...
5
votes
4answers
699 views

Ecommerce checkout: Importance of order summary?

Doing this ecommerce checkout, and I'm curious, should the order summary be visible throughout the entire checkout process, or just at the last step (where the CC info is entered)? I haven't read the ...
1
vote
2answers
709 views

“Compare products” functionality on a product listing

Are there any good practices when it comes to "Compare products" functionality on product listings? I would like to do some A/B testing with different ones, but to be honest I have not seen something ...
0
votes
3answers
51 views

How many images must be in a carousel so that the user can see all of it?

Currently i am working on a client's web site and the site is about the clothing store. He asked me to have 7 plus images in the carousel and all with the horizontal transition. He wants to update his ...
3
votes
1answer
68 views

Is it useful to include a Facebook log in facility on an ecommerce website?

I'm in process of redesigning a website for my company, in cooperation with a digital agency. Our business is one of the leading companies in our country that sells consumer electronics (notebooks, ...
0
votes
3answers
29 views

Is it necessary to differentiate “adding to cart” and “configuring then adding to cart”?

I'm designing a UI for an app that allows users to order food from a restaurant. The restaurant offers two types of menu items: Simple items that can be simply added to the cart. Complex items like ...
0
votes
0answers
18 views

Ecommerce product pages: social sharing of pages vs images

A trend on blogs seem to be having social share buttons on images, either as a hover state or a perpetual overlay. However, I have not yet seen this on e-commerce sites and am wondering why. I ...
9
votes
7answers
2k views

How many steps should a checkout process have?

I'm currently auditing an e-commerce website, and I noticed that the checkout process has 3 steps: Login/registration Delivery address/payment Verify/place order The page of the step 2 is quite ...
9
votes
4answers
353 views

How can I improve this Add to Cart experience?

We have a simple platform where readers can buy ebooks. Previously, readers could only buy one ebook at a time and we have finally added a cart feature but I think we are ruining our previously simply ...
35
votes
17answers
11k views

Form for inputting operating hours of a business

I am designing an interface where restaurants need to input their operating hours. I am thinking of using a slider control for timings for a single day, and then let the user choose days of the week ...
0
votes
1answer
87 views

UI design pattern, or excellent example, for repeat delivery

Suppose I'm running a website that does repeat deliveries (e.g., ship you a Nuttella sandwhich and a tin of spam once a week). Are there any prevailing UI design patterns for displaying a customer's ...
0
votes
4answers
76 views

Online store, best way to display a shirt with front and back graphic

I'm wondering what is the best way to display a shop item (on the shop index page) so that the customer is aware that there is a back graphic? I'm leaning towards possibly having a large diagonal line ...
3
votes
4answers
288 views

Should the user be forced to sign in for a wish list on an ecommerce site?

I believe that signing into a site can be a big barrier to users so prefere e-commerce sites that offer guest access. The question is should wishlists be a guest feature or do the business advantages ...
1
vote
1answer
78 views

Ecommerce: Improve product discoverability

I am designing a web page for an ecommerce company. The company sells product X which comes in various flavours. e.g x in apricot flavour, x in peach flavour. There is a dedicated page where one can ...
1
vote
4answers
358 views

What's the ideal width and number of products in line (ecommerce website - responsive)

We have an ecommerce site - daily deal website. I would like to get your opinion on what website width should be. I was thinking about 1000px OR 1200px. But in the case of 1000px we would display 3 ...
2
votes
1answer
39 views

Adding multiple products to an enquiry and the submitting once [closed]

I am working on a website that has 200 products. It is NOT an e-commerce site so the user cannot purchase the products on the site. The idea that I am exploring is that the user can add multiple ...
5
votes
2answers
95 views

Where should we tell the customer that the item in their cart cannot be shipped where they live?

Since we do not know where the user lives until after they have added the item that cannot be shipped to where they live, and then entered their ship location, I would love to see examples or ideas ...
3
votes
1answer
60 views

Maintaining a high degree of user trust on System that selects the best recommendations of a product for the user

I have been presented with the problem of rebuilding the reviews section of a Product page. The Problem: I am afraid of affecting negatively my users' trust by allowing an automatic system to select ...
1
vote
1answer
54 views

What are the most effective ways to expose multiple product colorways?

On an ecommerce category page, what are some effective ways to expose multiple colorways/colors of a particular product? Standard practice seems to be a scale. On the one end you have the product ...
4
votes
1answer
81 views

How can I validate an email account without leaving the checkout process?

Aside from the standard process in which someone receives an email to validate an account/registration to finish a signup process, is there any alternative/best practice that retains the user within ...
0
votes
3answers
103 views

Search button always visible on products listing? (reference needed)

This is about the placement of a search option on a products listing on a smartphone. Between 4 scenarios, which is the best according to you? : Search button at the top of the scrollable content ...
0
votes
2answers
279 views

Mobile - product listings page - add to basket button or not?

So on our site we currently have something like: DURACELL BATTERY - ONLY £1.99 - QUANTITY - ADD TO BASKET ENERGIZER BATTERY - ONLY £1.99 - QUANTITY - ADD TO BASKET Obviously in designing our ...
61
votes
13answers
6k views

Is the discount more important than the price?

I am working on a new app that list a lot of great deals and I was wondering what have the greater impact on user between the price and the discount. In other words : Are users looking for a low ...
19
votes
4answers
2k views

Add to Cart to View Price

On e-commerce sites (such as Amazon and Newegg.com) pricing in some products will be hidden until you click a link to display the price in a modal/popup, or you are required to add the item to your ...
2
votes
3answers
144 views

Applying a one-time gender select in fashion e-commerce navigation bar

I'm working on this e-commerce website where we have introduced a kids category and it seems that a lot of real estate on the navigation bar is wasted as users mostly browse only for one gender. So ...
1
vote
1answer
27 views

What is the best practice terminology for e-commerce documents and “static” reference documents?

I am designing an eCommerce website where the user has an account with the company and buys their products on credit. The user then settles the invoices each month. The website contains two document ...
1
vote
2answers
75 views

Does it make any sense to show previous value on edit product page

I want community's thoughts on product edit page. Currently it is two column layout; one with attributes and other with input boxes but I'm having an argument with my product owner who wants one more ...
0
votes
2answers
105 views

What is the most effective way of starting a sales email conversation with a potential customer?

I was reading this test from GoodUI when I had an idea. Rather than having someone enter a ton of information on a web form, why not let the user just write a normal email in their preferred email ...
1
vote
2answers
92 views

Possible ethical ways to prevent user leaving last “confirm” stage

I am designing a form having multiple stages where user 'Confirms' the quotation at the last stage. While thinking about how to prevent user leaving this last confirmation page (before he actually ...
0
votes
1answer
39 views

Hiding size / colour options until you've made the decision to purchase [closed]

I was looking at the Topshop app and noticed that from your saved list area there are no options to edit your size / colour. Also, size & colour options are not displayed on a product page until ...
0
votes
1answer
141 views

Best practice to select multiple two-dimensional options

I have some ideas how the selection of clothing sizes in an online shop should work, but that’s a question for another day, today is about bra sizes. There are several systems out there ...
2
votes
1answer
55 views

Should I put the PayPal option at the beginning or middle of a purchase experience?

PayPal stores user addresses for quick shipping entry. The question I have is, should I have the PayPal vs. native pay option right at the front of the process, so all information is handled by PayPal ...
3
votes
2answers
319 views

Any best practices or examples of mix and match functionality on a fashion e-commerce?

I'm trying to design this feature, but so far not much luck finding any decent implementations of this feature. one example is http://www.bonarium.com but even that is pretty basic. what would the ...
3
votes
2answers
53 views

What do you do when the user interrupts the purchase process?

If a user on an e-commerce site is in the middle of a purchase process when they leave to another part of the site, or perhaps leave the site completely, what information should be retained if they ...
14
votes
5answers
2k views

New Style of Pagination Pattern

I was looking at a few of the huge ecommerce sites, and how they handle pagination. Asos Amazon I've shown how Asos and Amazon handle it above. This pagination works okay if there are 5 or so ...
1
vote
3answers
243 views

What is a good format/syntax for a coupon code?

For our online shop, we are giving out coupon codes (also called "promo code" or "voucher code"). Currently, these codes look like an insane developer has designed the format: ...
1
vote
2answers
105 views

Is the plus (+) universal for adding an Item to a shopping cart?

Looking at globalization of our e-commerce. I was wondering if instead of having to translate "Add to Cart" in every language if simply a plus button will suffice. I'm pretty new to globalization ...
6
votes
7answers
2k views

Is it good practice to ask date of birth and gender from users or Avatars can suffice?

I am building a system where I need user explicit data like Age, Gender, Preference towards a category(fashion/Gadgets/...). I came up with 2 solutions for Age & Gender: Ask user these ...