trading goods or services over the internet.
3
votes
2answers
77 views
Insight on Number of Subtabs
Anyone know of usability studies that indicate how to deal with a design that comes your way and has a lot of subtabs? By subtabs I mean tabs within tabs on the same page. So, there might be a row of ...
35
votes
6answers
3k views
Infinite scroll vs Pagination in E-commerce websites
Infinite scroll has been around for a while now, however I have not seen infinite scroll being implemented on any successful or well known e-commerce sites.
Does anyone know of any e-commerce sites ...
3
votes
1answer
71 views
Multiple items in one basket that get processed at different rates on completion of checkout
Does anyone have any good ideas on how to solve the problem of having multiple products in one order (basket) that are processed at different rates once the user completes their purchase?
An example ...
7
votes
1answer
96 views
Where should I locate logon steps for a private shopping site?
I'm developing a private shopping site workflow (like gilt.com and markavip.com) but I'm unable to decide which page to put login/register on.
I'm considering these locations:
Product list page
...
6
votes
3answers
124 views
Where should I display 'free shipping if payment by debit card'?
I've been working on an e-commerce website, and the stakeholders want to add the following text: 'free shipping if payment by debit card'. Where should I display this on the website?
I think the most ...
5
votes
5answers
186 views
What to do with non priced products when sorting by price?
On a page that lists products, we would like to give the user the option to sort the products by price.
The problem is some products do not have their price displayed and are "request a price." What ...
5
votes
4answers
116 views
Do we need to show Cart page after user clicked “Add to Cart” from list page?
Suppose if a user clicked "Add to Cart" from a product listing page, Do we need to redirect to Cart page instantly? Or stay on the same page and show "Added to Cart" with disabled style ?
How do we ...
14
votes
9answers
431 views
How long should you leave items in a basket, before clearing it (if at all)?
Many online retailers allow you to add items to a basket prior to checkout.
Some of the big 'names' have a smart strategy that combine baskets and wishlists, and notify you on a future visit if an ...
2
votes
2answers
36 views
Showing MSRP / Regular Price in regards to a discount
We are torn on the best convention for conveying a discount (what we offer online) versus a 'regular' price (what consumers can pay in person). The in person price will always be higher than what we ...
8
votes
5answers
506 views
Do users care about having multiple options for payment providers (paypal vs google checkout, etc.)?
I'm working on a sort of CMS with a built in payment system. We plan on having it support multiple payment processors like Paypal, Amazon, and Google Checkout, but I'm wondering if we need to present ...
4
votes
2answers
171 views
How should removed pages be handled in e-commerce sites?
On my e-commerce website I create many sale event/campaign related categories which are put offline after a specific event/campaign is over. Lots of customers bookmarks those category page and then ...
2
votes
4answers
165 views
Is it better to display featured products as a slideshow or as a list of products
I have here two wireframes for the homepage of an e-commerce website.
The site has only 5 products so far but will have more so the design needs to allow for scaling.
I'm wondering which of these two ...
19
votes
6answers
851 views
Buttons instead of radio buttons or a dropdown
In a recent project of ours I am tasked with creating an interface that solves the same problem as radio buttons or a dropdown menu would, but using buttons instead.
It approximately looks like this:
...
7
votes
3answers
142 views
How to best deal with many thumbnails in a product image gallery
We have an image gallery with thumbnails that can be clicked to reveal a larger version of them in a viewport.
Here are some conditions that the layout needs to meet:
The Gallery has to cater to ...
52
votes
6answers
3k views
Preventing a user from pasting from the clipboard into a mandatory form field
In my online checkout process I, like many checkouts, have a field for the customer's email address along with a field to confirm the email address. They are both identical text boxes and accept email ...
72
votes
14answers
6k views
Is it good practice to force users to give us their email address before showing them our site?
Our company has a website that sells wine. Our idea is that we will ask user to sign up using their email address before they can see any products.
The reasoning behind this is that if a user comes ...
1
vote
3answers
88 views
'Add to Bag / Basket' on category landing pages?
How I have the list currently displayed]1I'm currently working on a site selling books and my client has asked where the 'Buy Book' buttons are. On the books listings (category) page do I need a call ...
0
votes
3answers
95 views
Does a e-commerce website site really need an 'introduction' on the homepage? [closed]
It's common on websites to have text on the homepage to introduce the company. I'm wondering if, for most websites, especially e-commerce websites that isn't actually necessary, especially when the UI ...
18
votes
4answers
318 views
Does highlighting the potential for discounts negatively impact on non-eligible customers?
I'm interested to know peoples opinions on this. Does clearly showing a voucher/coupon/discount code field within a quote or payment process negatively impact on the customer experience for people who ...
6
votes
3answers
96 views
How to communicate that some customers may buy directly, others must set up account first?
We found that about 60% of all users meet the conditions for our service, so we can provide them the service directly (i.e. we can display its price, and direct them to the checkout process)
Other ...
5
votes
3answers
212 views
Products in Tabs - Bad idea?
In a current project I'm trying to make an argument against a 'major feature' of the homepage of an e-commerce site. The so called feature would be the display of featured products with different tags ...
5
votes
5answers
88 views
Voucher code field before login in?
On an ecommerce website, in order to checkout/pay, the user will need an account, so he will have to register.
After registering and being logged in, the user will be able to enter a voucher code, ...
4
votes
2answers
86 views
What's the best practice for a related items section on an eCommerce website?
I'm developing a strip at the bottom of our product pages for "related" items that the user might find beneficial. I have several coworkers (who are not in UX) that like the auto-rotate feature on the ...
0
votes
3answers
93 views
To what extent is it sensible to use filter and sort options together?
Working on e commerce shopping site I am observing that user sort first and then refine their result. Giving both option confusing the user ?
15
votes
3answers
251 views
Add to Cart to View Price
On e-commerce sites (such as Amazon and Newegg.com) pricing in some products will be hidden until you click a link to display the price in a modal/popup, or you are required to add the item to your ...
4
votes
1answer
107 views
A/B Testing Home Page of an Ecommerce Site
I am very new to any sort of website testing (please be gentle!), and I have some questions (mostly just for my own understanding) about A/B testing an ecommerce site's home page.
The company I work ...
5
votes
3answers
113 views
Form for property rent prices depending on season and length
Seeing the similar post about Form for inputting operating hours of a business, I am hoping you might help me with a similar issue.
We run a holiday property rental website. Properties can be rent on ...
5
votes
1answer
104 views
Shipping address layout
Is there any layout recommended for shipping/mailing addresses for an ecommerce website? Currently I have all the shipping addresses out on 1 page along with the account details of the user, which ...
4
votes
1answer
256 views
E-commerce design flow
I am currently in the process of developing an ecommerce website and I would like to know of any sources that can give an example of the design flow of an ecommerce site, for example from choosing a ...
5
votes
5answers
140 views
Is it user-friendly to not provide the option to filter by price?
I'm currently working on an e-commerce website which sells magazines, books, subscriptions, and training materials.
When the user searches for a product filter options are provided to refine his ...
3
votes
1answer
63 views
Patterns for displaying payment of product with points / frequent flyer
Pattern for displaying payment of product with point system such as frequent flyer points.
So the customer is buying a product for $300 and on the payment screen has the option to pay for this with ...
5
votes
6answers
369 views
How many steps should a checkout process have?
I'm currently auditing an e-commerce website, and I noticed that the checkout process has 3 steps:
Login/registration
Delivery address/payment
Verify/place order
The page of the step 2 is quite ...
3
votes
1answer
92 views
Average price per night VS Total price
The context is a booking/holiday planning platform. A user can select a number of days he wants to book a good (hotel, vacation package ...) and a price for each offer has to be shown.
Assuming that ...
20
votes
9answers
829 views
Is it user-friendly to make the main navigation bar disappear when the user proceeds to checkout?
On e-commerce websites (e.g. Amazon), I noticed that the main navigation bar is not displayed any more when the user proceeds to checkout. Why?
If the user wants to go back, he can only do it by ...
2
votes
2answers
201 views
ecommerce: optimal width
I am going to redesign an ecommerce shop. Currently the shop has the standard 940px width.
I was wondering if 940px/960px is still the recommended width? Nowadays we have responsive grids and bigger ...
25
votes
17answers
5k views
Form for inputting operating hours of a business
I am designing an interface where restaurants need to input their operating hours. I am thinking of using a slider control for timings for a single day, and then let the user choose days of the week ...
1
vote
0answers
58 views
How would customers feel when an online bus ticket booking fee is applied? [closed]
Its weird how some coach companies charge lets say a $1.00 booking fee when a customer tries to book a ticket. What is interesting is that they might say that they are offering you a convenient ...
24
votes
2answers
555 views
Odd or even number of products per row on a product listing page?
I heard from a reputable source that on e-commerce websites, users find it easier to choose a product when there is an odd number of items in row, as compared to an even number.
In their experience, ...
7
votes
2answers
168 views
Does upsell or cross sell decrease conversion?
Let's say I have a product page with accessories, and a checkout page. I want to include a another group of accessories that this user can add to cart on their way out. It's a candy aisle, basically. ...
6
votes
1answer
173 views
A/B testing a site with low traffic
I've always been very interested in A/B testing, but have never had the opportunity to implement it on any websites.
I work at a digital agency where the main reason why we haven't been able to ...
3
votes
3answers
97 views
Should the user be forced to sign in for a wish list on an ecommerce site?
I believe that signing into a site can be a big barrier to users so prefere e-commerce sites that offer guest access.
The question is should wishlists be a guest feature or do the business advantages ...
3
votes
4answers
149 views
How can I describe what checkboxes do in a long list of items?
In my web app, I have a long list of items on one side of the screen and a shopping basket list on the other.
Here is an example:
The app works by checking the boxes next to items and then clicking ...
4
votes
4answers
403 views
Ecommerce checkout: Importance of order summary?
Doing this ecommerce checkout, and I'm curious, should the order summary be visible throughout the entire checkout process, or just at the last step (where the CC info is entered)?
I haven't read the ...
4
votes
2answers
238 views
What blogs report on e-commerce UI / UX? [closed]
Ecommerce is a innovative sector in the areas of service, social media, and form design. I wonder specifically: what blogs are following & reporting trends in commerce & online commerce?
8
votes
1answer
300 views
What is wrong with putting price timeline in e-commerce sites?
Why don't e-commerce sites, e.g. amazon, include price timeline charts for their products so that users will be persuaded on the discounts?
Does it incur any culprits for usability or even for sales? ...
1
vote
2answers
131 views
Checkout - Realize the registration of the user's address before or after the checkout process?
I'm working on building an ecommerce solution. I have a question: I request the registration of the address of the user when the user creates one or only at the time of checkout?
Is there any A / B ...
3
votes
1answer
242 views
have you a good example of a class booking system
I am redeveloping a booking system for a cookery school. Does anyone have any particularly good examples of good UI booking engines for courses or classes?
2
votes
1answer
241 views
Shopping cart in a drop-down - great pattern or fancy obstacle for shoppers?
I'm interested in facts considering performance of Shopping cart placed in a drop-down.
Take a look here to see an example: ...
3
votes
2answers
155 views
Natural language vs. Tech language?
Redesign of eBay reminds me of an old debate I had with fellow UX designers: is natural language always better than artificial tech language (even if it addresses clear mental model)?
Let me give you ...
6
votes
2answers
80 views
what are the different sorting types I should implement in category pages of a e-commerce website?
Going through category pages of multiple e-commerce websites, it seems that there is no standard in the parameters chosen to sort the list of products.
Amazon gives the option to sort by relevance, ...
