trading goods or services over the internet.

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1
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2answers
46 views

What do you expect to see when you click an order's item?

we are building a site in which you can purchase products, virtual products and virtual courses. Now the 'My Purchases' page got some complications. We are displaying the orders in a table with the ...
1
vote
2answers
37 views

Integrating “Browse” options and “Search” options

The e-commerce site I am working on currently only has a search bar in the header. We are adding a "Shop By" dropdown in the header where customers can select different categories to browse by. The ...
0
votes
4answers
60 views

Does the term “Wallet credit” or “Store credit” makes more sense to users

Working on the returns module of an ecommerce website and app, when the user returns something they can decide to get credit added to their virtual wallet (which can be used to buy other products on ...
49
votes
7answers
8k views

When is a website too humanized/personal?

A popular technique to attract customers and instil trust in them is to “humanize” your website. You want to make it appear that there are actually people behind the users’ screens and that those ...
3
votes
3answers
47 views

cart call to action color on mobile [closed]

We are designing an e-shop for a bakery. What do you think about the yellow call to action button to complete the order? The other option is a black button. Which one do you think would create more ...
4
votes
6answers
496 views

2 different ways to sell products on one website

I have a customer who needs 2 different ways of selling her products on a website and i'm not sure how to approach it. She designs and sells hand-made clothes. Right now she has a Facebook page where ...
0
votes
1answer
53 views

Button text that changes depending on previous actions (pay now vs. update order)

The essence of my question is this: is it problematic to change text of a call-to-action button based on user input to a form? More specifically: we have a short form within a dialog that allows ...
0
votes
1answer
22 views

How to inform users of product variations from Category and Product pages

My e-commerce is a marketplace, where it sells products by other stores. I'm having trouble trying to inform the users of the product variations inside each product details page. Let's say I have a ...
0
votes
5answers
106 views

UI Pattern for selection list - feedback and suggestions

I'm designing an ecommerce checkout process and I would like to get some feedback or other ideas on how to visually display the shipping options for customers. Currently we have 3 options, regular, ...
1
vote
3answers
70 views

what's the most optimum sequence of actions to add a product to cart on product page

Working on the product page for an e-commerce website I'm trying to decide what's the best sequence of the following user actions while giving the add to cart button highest visibility at the same ...
1
vote
2answers
94 views

How to present users with multiple service options?

We currently have a marketplace that allows users to create a project, enter specs and service providers fulfill the service. We want to show a new option on our website which is to provide a ...
1
vote
2answers
82 views

Encourage users to Like/Dislike proposals

I am working on a marketplace for which clients get constant proposals from service providers. The proposals usually include an image, description and price. A large number of the clients browse ...
0
votes
1answer
44 views

Displaying add to cart button upon mouse-over?

I noticed that on Etsy, when you mouse over products after conducting a search, two buttons display in the upper right hand corner to either "heart" the product or add the product to a list. How ...
1
vote
2answers
39 views

Limiting quantity you can purchase in an E-commerce website

With e-commerce websites in some cases you must limit quantity of products the user can get, but some don't have any specific rule for that. Criteria I can think you should account for is: How many ...
0
votes
2answers
57 views

is an accordion the best way to display payment method selection on mobile

Working on checkout of a mobile e-commerce app. what would be the best way to display options for payment method? right now the it seems accordion might be a good choice. the content within each block ...
6
votes
4answers
177 views

Is confirmation on checkout still relevant?

Is confirmation of products and shipping details still relevant, or it simply adds information load to buyers. Especially when we think of mobile experiences. I know that we use them to prevent ...
1
vote
1answer
88 views

How do we encourage users to write reviews on product details pages

We're re-designing the product details page of a fashion e-commerce website. Until now we still haven't been able to get customers to consistently write product reviews. One way that we do this is ...
0
votes
3answers
103 views

Related products in product detail page design: Is it a good practice?

We have an e-commerce website. Often times when a customer selects a product that item has many related products. We're thinking about displaying the all the related items on one product detail page ...
1
vote
2answers
68 views

How can unintentional duplicate purchases be prevented?

When a customer clicks to complete a purchase, if anything happens that prevents the confirmation page from loading (user temporarily loses internet connection, etc.), but the purchase is still ...
1
vote
1answer
130 views

Ecommerce site that needs fairly precise physical address to show availability

Imagine an ecommerce site which must know the user's location in order to check the availability of items. Unfortunately, it cannot have a first guess with IPs, because the availability can change ...
2
votes
1answer
64 views

Should basket abandonment emails pre-populate the basket with its abandoned contents or take the user to their existing basket?

There are loads of topics around why abandonment emails are important, when they should be sent, how many stages and bla bla. But what is the common practice by the leading e-commerce companies and ...
2
votes
2answers
59 views

Why would it be good to show number of items in basket in addition to total price?

There is usually a basket area on ecommerce websites - located op top right corner of the page. It's usually a basket/cart icon, sometimes with additional information. Customer asked us to add number ...
4
votes
3answers
94 views

Product cart slide in or pop-up instead of redirect

I'm in process of redesigning a website for my company, in cooperation with a digital agency. Our business is one of the leading companies in our country that sells consumer electronics (notebooks, ...
0
votes
3answers
56 views

How many images must be in a carousel so that the user can see all of it?

Currently i am working on a client's web site and the site is about the clothing store. He asked me to have 7 plus images in the carousel and all with the horizontal transition. He wants to update his ...
3
votes
1answer
91 views

Is it useful to include a Facebook log in facility on an ecommerce website?

I'm in process of redesigning a website for my company, in cooperation with a digital agency. Our business is one of the leading companies in our country that sells consumer electronics (notebooks, ...
0
votes
0answers
30 views

Ecommerce product pages: social sharing of pages vs images

A trend on blogs seem to be having social share buttons on images, either as a hover state or a perpetual overlay. However, I have not yet seen this on e-commerce sites and am wondering why. I ...
0
votes
3answers
31 views

Is it necessary to differentiate “adding to cart” and “configuring then adding to cart”?

I'm designing a UI for an app that allows users to order food from a restaurant. The restaurant offers two types of menu items: Simple items that can be simply added to the cart. Complex items like ...
0
votes
1answer
110 views

UI design pattern, or excellent example, for repeat delivery

Suppose I'm running a website that does repeat deliveries (e.g., ship you a Nuttella sandwhich and a tin of spam once a week). Are there any prevailing UI design patterns for displaying a customer's ...
0
votes
4answers
86 views

Online store, best way to display a shirt with front and back graphic

I'm wondering what is the best way to display a shop item (on the shop index page) so that the customer is aware that there is a back graphic? I'm leaning towards possibly having a large diagonal line ...
9
votes
4answers
398 views

How can I improve this Add to Cart experience?

We have a simple platform where readers can buy ebooks. Previously, readers could only buy one ebook at a time and we have finally added a cart feature but I think we are ruining our previously simply ...
2
votes
5answers
124 views

On mobile checkout flow should product details be shown on review order/summary step?

I am working on the checkout flow for the mobile device, and it has 3 steps, Step 1- shipping details, step 2- payment details, step 3- order summary and confirm to buy. The flow starts with cart page ...
2
votes
1answer
56 views

Adding multiple products to an enquiry and the submitting once [closed]

I am working on a website that has 200 products. It is NOT an e-commerce site so the user cannot purchase the products on the site. The idea that I am exploring is that the user can add multiple ...
5
votes
2answers
100 views

Where should we tell the customer that the item in their cart cannot be shipped where they live?

Since we do not know where the user lives until after they have added the item that cannot be shipped to where they live, and then entered their ship location, I would love to see examples or ideas ...
3
votes
1answer
62 views

Maintaining a high degree of user trust on System that selects the best recommendations of a product for the user

I have been presented with the problem of rebuilding the reviews section of a Product page. The Problem: I am afraid of affecting negatively my users' trust by allowing an automatic system to select ...
4
votes
1answer
83 views

How can I validate an email account without leaving the checkout process?

Aside from the standard process in which someone receives an email to validate an account/registration to finish a signup process, is there any alternative/best practice that retains the user within ...
1
vote
1answer
58 views

What are the most effective ways to expose multiple product colorways?

On an ecommerce category page, what are some effective ways to expose multiple colorways/colors of a particular product? Standard practice seems to be a scale. On the one end you have the product ...
61
votes
13answers
7k views

Is the discount more important than the price?

I am working on a new app that list a lot of great deals and I was wondering what have the greater impact on user between the price and the discount. In other words : Are users looking for a low ...
2
votes
3answers
158 views

Applying a one-time gender select in fashion e-commerce navigation bar

I'm working on this e-commerce website where we have introduced a kids category and it seems that a lot of real estate on the navigation bar is wasted as users mostly browse only for one gender. So ...
1
vote
1answer
31 views

What is the best practice terminology for e-commerce documents and “static” reference documents?

I am designing an eCommerce website where the user has an account with the company and buys their products on credit. The user then settles the invoices each month. The website contains two document ...
4
votes
2answers
119 views

Best way to show payment sites for in-app purchases in mobile phone apps

The other day I made a few purchases using a mobile phone app (Android). I used Paypal, but this could be applied to any payment gateway actually. Thing is, the application was just opening a ...
0
votes
2answers
125 views

What is the most effective way of starting a sales email conversation with a potential customer?

I was reading this test from GoodUI when I had an idea. Rather than having someone enter a ton of information on a web form, why not let the user just write a normal email in their preferred email ...
1
vote
2answers
97 views

Possible ethical ways to prevent user leaving last “confirm” stage

I am designing a form having multiple stages where user 'Confirms' the quotation at the last stage. While thinking about how to prevent user leaving this last confirmation page (before he actually ...
0
votes
3answers
115 views

Search button always visible on products listing? (reference needed)

This is about the placement of a search option on a products listing on a smartphone. Between 4 scenarios, which is the best according to you? : Search button at the top of the scrollable content ...
0
votes
1answer
39 views

Hiding size / colour options until you've made the decision to purchase [closed]

I was looking at the Topshop app and noticed that from your saved list area there are no options to edit your size / colour. Also, size & colour options are not displayed on a product page until ...
1
vote
2answers
78 views

Does it make any sense to show previous value on edit product page

I want community's thoughts on product edit page. Currently it is two column layout; one with attributes and other with input boxes but I'm having an argument with my product owner who wants one more ...
1
vote
1answer
94 views

Ecommerce: Improve product discoverability

I am designing a web page for an ecommerce company. The company sells product X which comes in various flavours. e.g x in apricot flavour, x in peach flavour. There is a dedicated page where one can ...
1
vote
2answers
237 views

Pagination for responsive e-commerce website

I'm working on the pagination topic for a responsive project. I'd like to have some feedbacks from you regarding this solution. Scenario: pagination for the search results page; pagination for ...
2
votes
1answer
59 views

Should I put the PayPal option at the beginning or middle of a purchase experience?

PayPal stores user addresses for quick shipping entry. The question I have is, should I have the PayPal vs. native pay option right at the front of the process, so all information is handled by PayPal ...
0
votes
1answer
184 views

Best practice to select multiple two-dimensional options

I have some ideas how the selection of clothing sizes in an online shop should work, but that’s a question for another day, today is about bra sizes. There are several systems out there ...
3
votes
2answers
53 views

What do you do when the user interrupts the purchase process?

If a user on an e-commerce site is in the middle of a purchase process when they leave to another part of the site, or perhaps leave the site completely, what information should be retained if they ...