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0
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0answers
7 views

What are good 'Course' booking/reservation platforms? (Ecommerce) [closed]

We have a request from a client to build a complex system. Because of a tight deadline and a limited budget we are looking for an ecom system that provides 'Course' booking. Below are the requirement, ...
3
votes
2answers
91 views

What is the best way to collect payment information in a chat interface?

We are looking at using a chat-style interface for a sales flow on both desktop and mobile devices. The customer would be able to ask questions about the product, receive a recommendation and pay for ...
0
votes
0answers
34 views

Is it better to include cart view as 1st step of checkout?

We are trying to optimize on the checkout flow of our mobile app. This is the current flow of our app User adds product to cart > goes to cart page > clicks to start checkout it's a 3 step ...
0
votes
1answer
16 views

Grouping login/account functionality under a cart icon

I'm working on an commerce platform which needs account functionality | sign in/register | shopping bag/cart - standard stuff for such a website. The stakeholders are very keen to group all of that ...
1
vote
1answer
64 views

GUI elements in conflict Field Search, FAB button and Menu bar

I'm building a webApp with mobile support, and I'm facing a big issue when dealing with mobile screen and it's size limitations. It's important to note this webApp isn't about a single company. It's ...
1
vote
1answer
67 views

What is better : Disabling sub-categories or auto resetting the filters

I am working enhancing UX for filters on our eCommerce (desktop site). The navigation structure is broken into Categories and further sub categories. Filters can be applied at each level (categories ...
1
vote
1answer
43 views

Should I include a search box in the dropdown menu or just go with one in the nagivation bar?

So i'm designing the interface of an ecommerce website that acts as a platform for stores, and naturally, there's a search box in the navigation menu. For each of the elements in the navigation bar, ...
0
votes
1answer
43 views

Visual/animation for an order success/confirmation screen

Designing the final screen of a checkout funnel on an ecommerce app. What would be a suitable visual or animation for this? I've looked at a few apps and websites, but most of them have just a thank ...
1
vote
3answers
32 views

Opinion on whether to specify a “Primary” address in an ecommerce site?

I'm designing an eCommerce site. I'm wondering whether to include a "primary" address selector. At best buy for example they have this option in the address book. But my suspicion is that it doesn't ...
1
vote
3answers
71 views

What's the design pattern at the end of infinite scroll?

I have an app (iOS) that outputs a grid with all the applicable products. Is there a prevalent design pattern that indicates the end of infinite scroll?
3
votes
2answers
59 views

Why not have sub-total in product page instead of checkout?

Every time I check out online it would cost more than what I expected. Why not have sub-total on the product page instead of check out? I understand some websites won't have my information to track ...
1
vote
2answers
47 views

fixed header - with navigation for e-com site

I have an e-commerce site. I believe it makes sense to have a fixed header when a user scrolls down. This will show the items in the cart, and will also show the visitor when they have added a new ...
5
votes
2answers
140 views

Ideal number of items per row / Page results

The current layout of our grid view is 5 Items and the description text is cramped. I did a mock up of 4 items per row and it gave the description more room to breathe. Now my question is that if I ...
2
votes
3answers
93 views

How to display that the product has different sizes?

How can I display that the product has different sizes available in stock in the homescreen/catalog without redirecting the user to a product details screen or by opening a pop up on the desktop. Keep ...
0
votes
1answer
42 views

How to show brand & logo for every images on an E-Commerce website?

I am working for an E-Commerce website, the company sells goods Online and they took photos from goods and products. They work on it a lot and spend time and money and don't like other websites copy ...
0
votes
0answers
52 views

Improve standard shipping form layout

The shipping field seems pretty standard, meaning most platforms have the same fields.The three companies I analyzed are Amazon, Ebay, and Aliexpress on mobile. Their fields for adding a new address ...
1
vote
3answers
127 views

Displaying “clickability” on flat tiles

I am currently in the process of redesining a checkout for an e-commerce that has non-techy savvy audince. I am worried that without an actionable element such as radio / checkbox / button, our ...
1
vote
1answer
56 views

What is the best way to add a different billing address in a e-commerce website?

I'm a UX designer, actually working on a e-commerce website template. Here are my doubts : When users want to buy a product, the moment they are doing the address form, if they want to receive the ...
1
vote
2answers
62 views

Why do so many e-commerce sites break the purchasing flow when forcing a user to login or create an account?

Taking Amazon as an example, but I've seen it in other places as well. This is the screen you get once you click 'Proceed to checkout' in your shopping basket as a new user. Wouldn't it be better ...
4
votes
2answers
114 views

Are these typical product pages distracting? (Aesthetics vs. UX balance)

Tradition - Information Overload? (typical product page from a traditional e-commerce platfrom like Amazon.com) As an average user I look at less than a third of information, and read through ...
1
vote
1answer
148 views

Why do apps rarely indicate the selected icon on their navigation bars

i'm looking for a suitable way to indicate that the user is on the cart page on an ecommmerce app by differentiating the cart icon from the rest of the icons on the navigation bar. there's obviously ...
3
votes
3answers
106 views

Displaying price limit above price slider scale

I'm working on adding a price slider to an existing price filter on an e-commerce shop that uses price buckets (predefined price ranges). If the user selects any of the price buckets, the slider ...
14
votes
5answers
790 views

Why do very few e-commerce websites use full-width and fluid layouts?

Looking at some of the top e-commerces websites (Flipkart, Etsy, Amazon, Bestbuy) , I could find that only amazon utilizes a full width layout, and that too isn't fluid. While I understand the ...
0
votes
2answers
69 views

3 CTA on shopping cart page

I'm working on a redesign project of an ecommerce. The shopping cart page has 3 CTA. 1. Go to checkout process 2. Continue shopping 3. Delete order The last CTA isn't usual in ecommerce, but is ...
0
votes
1answer
44 views

add filters and facets to an existing gallery [closed]

I am creating a CMS for an ecommerce website template, the site is can be used for selling almost anything, and I want to add an option to create a faceted navigation, in order to better refine search ...
0
votes
1answer
29 views

Multi seller shipping fee on a marketplace modeled ecommerce website

About a year ago our website decided to go in the marketplace direction where external sellers can sell their products on our website. With this comes complexities like varying shipping costs and ...
0
votes
0answers
36 views

Checkout: Step-by-step or modular? [duplicate]

I am currently designing a checkout solution. Before actually designing a solution, I have often wondered which of the following approaches works best in which case. Step-by-step Used by companies ...
0
votes
1answer
36 views

Best Practices for Service Catalogs? [closed]

I'm working on a website redesign for a company that has a lot of b2b products & services. Their current solution is very content heavy (overwhelmingly so) and involves a very linear approach to ...
1
vote
3answers
76 views

Which is better in displaying empty shopping cart?

Which is a better way in displaying customers' empty cart? Suggest your products to them ? : Or just show that the cart is empty to the customer? : The first approach may help convert ...
1
vote
0answers
34 views

What are best practices of algorithms for suggesting products in auto-suggest search pattern?

During my search for best practices for auto-suggest of products in e-commerce, I found good resources about the behavior of the search-and-result field, like Baymar, the book of P.Morville. Search ...
2
votes
1answer
30 views

Ideas for browsing a TON of products on an eCommerce site

I'm trying to solve a particular customer concern for an online grocery website / iOS app. The complaint goes something like this: When I browse your site, I feel like I can never really see all ...
2
votes
2answers
125 views

One page checkout with add to cart at the top to enhance conversation rate?

We are building an E-commerce website for a client that only sells one product (with different size). The customer can buy multiple quantity and different size every time. Now, we're having a ...
0
votes
3answers
91 views

UX improvement impact on revenue of financial institutes

Is there any quantitative study that shows how UX improvement can increase revenue of a financial institute? For instance, for each dollar we spend on improving UX of our web apps, roughly how much ...
0
votes
2answers
131 views

How important is IE 8 compatibility for a e-commerce site?

I'm a webdesigner and also have an etsy site. I want to make myself a website to make sales independently of etsy as well, and also to build my online presence for my store. I am debating between 2 ...
1
vote
5answers
101 views

Best practices to display a promotion code area

Promotion code can lead some traffic, and increase revenues. At the same time, if a user is ready to buy without a promotion code, you shouldn't distract him with a too much visible promotion code ...
0
votes
0answers
26 views

Hero banner for mobile eCommerce VS surfacing actual products

Is there any evidence that displaying a hero banner for mobile eCommerce results in more conversion / engagement that surfacing actual products in place of said banner? I have a hunch the latter will ...
15
votes
5answers
3k views

Should promotional codes automatically be deleted?

I've created an e-commerce system for a website I'm working on. The administrator can add promo-codes, add categories, and add items within those categories. When creating a promotional code the ...
1
vote
3answers
95 views

How to show entire webshop assortment in a “change item” button for a bundle?

I am trying to figure out a good interface for a ”complex” problem. I am working on an e-commerce solutions that sells what they call “Kits”. Each kit is in essence a bundle - or perhaps even closer a ...
2
votes
2answers
68 views

Member exclusivity e-commerce vs no sign up e-commerce

I've noticed two types of e-commerce sites: 1) Member exclusive site 2) Shop without a membership site 1 goes against all of my UX design philosophies. What I mean is that I've always known that ...
1
vote
3answers
171 views

Advanced Filtering on Mobile device

Here's a scenario I am currently trying to solve for an E-commerce website. Let's say a user is shopping for clothes on their mobile device. The user performs a search for shirts and arrives at a ...
0
votes
1answer
69 views

Haptic feedback in ecommerce

Planning on implementing interactive design elements in an e-commerce app. Haptics seems a very exciting area, but besides games and im messengers, I've yet to come across any examples of ecommerce ...
1
vote
3answers
84 views

Is a search bar needed for small e-commerce sites?

I'm developing an e-comm site for a small retailer that sells specific products related to one type of activity. The whole product list is less then 50 items with three main categories. Are there any ...
1
vote
2answers
67 views

eCommerce homepage for multiple customer types: How?

Company has mainly been dealing with businesses and large scale customers but now wants to expand its eCommerce side. In general, what are the best practices to appeal to both segments? How do we ...
3
votes
1answer
115 views

What is the best way to handle browser back navigation on checkout?

Consider the following scenario for an online checkout/purchase process... User goes through the application and enters all their information and billing information. User then clicks "Complete ...
0
votes
1answer
32 views

Is product material in a category or product title unnecessary

I am having another discussion with a colleague and the debate is now whether to create product categories based on product material, or to include the product material in the product title. The two ...
3
votes
2answers
109 views

Best Practice for product titles with dimensions

I am having a debate with someone about the best way to name products on an eCommerce site that has several different dimensions. For example: Epic 13 (33" x 50" x 78") Shower Stall with Center ...
1
vote
2answers
105 views

What do you expect to see when you click an order's item?

we are building a site in which you can purchase products, virtual products and virtual courses. Now the 'My Purchases' page got some complications. We are displaying the orders in a table with the ...
3
votes
3answers
81 views

Integrating “Browse” options and “Search” options

The e-commerce site I am working on currently only has a search bar in the header. We are adding a "Shop By" dropdown in the header where customers can select different categories to browse by. The ...
0
votes
4answers
87 views

Does the term “Wallet credit” or “Store credit” makes more sense to users

Working on the returns module of an ecommerce website and app, when the user returns something they can decide to get credit added to their virtual wallet (which can be used to buy other products on ...
56
votes
7answers
9k views

When is a website too humanized/personal?

A popular technique to attract customers and instil trust in them is to “humanize” your website. You want to make it appear that there are actually people behind the users’ screens and that those ...