text, usually about how to use a program.

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39
votes
6answers
3k views

If nobody reads Privacy Policies or Terms and Conditions, why not change them?

Once I read that if you were to read all the Terms and Conditions, Privacy Policy and similar documents that you ideally need to read before using software or online services in a given year, you'd ...
28
votes
9answers
13k views

Documentation - do we “Click”, “Push”, “Press” or “Select” a button on a touch-screen interface

I'm writing some documentation for a web-based application that will run on Android tablets at the factory at which I am employed. I am having trouble wording the steps where the users must interact ...
27
votes
2answers
6k views

Best practices for UI that introduces new users

I'm working on an onboarding UI to help new users get familiar our platform and I was thinking about some good ways to implement it. From what I have come across so far, it seems that many interfaces ...
26
votes
6answers
2k views

Should I use the terminology left/right click?

When instructing users which mouse button to click an element with, it seems standard practice to use the phrase 'left/right click': To download the file, 'right click' the link and choose 'Save ...
22
votes
8answers
879 views

How can I make my UX work more “fun”? [closed]

I work as a User Experience Specialist at a relatively big company (400-500 employees), I sit here all day mostly cranking out big UX documents telling other people what they should do with their ...
21
votes
7answers
2k views

Best way to display code to non-programmers

I'm asked to analyze the program responsible for printing our invoices. (Via SAP script) This program is pretty old and contains more than 4.000 lines of code. It sets a lot of different variables ...
20
votes
6answers
2k views

Does providing screenshots help with documentation manual?

I am documenting the site administrator and content creator roles for my web application which I am working on. The documentation manual walks the readers through how to add, delete, update members, ...
18
votes
4answers
2k views

Enterprise UI standards

I'm in the process of creating a set of UI standards for a large enterprise, for multiple overlapping services (websites, mobile apps, internal systems and extranets). This is the first time I've ...
14
votes
5answers
5k views

UX style guide techniques

I've recently started a major redesign for a large web-based financial tool. To aid future development, I'm planning on generating a UX style guide that outlines best practices for things like forms, ...
14
votes
2answers
26k views

example of a good software design document

Anyone got any online examples of good software design documents. I want personas, goals, scenarios and all that good stuff. I wish Cooper would have included a document with his books.
12
votes
3answers
538 views

Interactive 'page turn' documents - the case against using these?

What do people feel about interactive page turn documents? Here's an example (I'm not focusing on this report specifically - just happened to be an example I knew off the top of my head). Do these ...
10
votes
5answers
3k views

Which type of help system is best?

At my company we create Windows based desktop applications. In the past, we have created .chm files for our help documentation and have been happy with it. We have now been faced with some issues ...
10
votes
4answers
322 views

Does UX apply to other documents, such as Word or Spreadsheets?

Does UX apply to documents such as a Word document, or a PowerPoint presentation? In other words, should the writer take into consideration the readers' experience of the document?
10
votes
1answer
494 views

Why do US food labels intermix desirable and undesirable properties without distinction?

I find it remarkable that the US FDA, after years of tweaking and no doubt lots of time and money invested, could only come up with a food label that is terribly confusing! The left side shows a ...
9
votes
4answers
2k views

Does using bold font for keywords and key points increase readability of user manuals?

I find myself writing quite a lot of articles, user manual-like documents, as well as posting hundreds of questions on stackexchange sites. Over time, I developed a certain style of writing, which ...
9
votes
2answers
535 views

Full lifecycle, version controlled, UX documentation - Is this possible?

I'm currently trying to implement a usable UX documentation system , streamlining the flow of work between User Researchers/Usability specialists, Information Architects and Visual Designers. Just to ...
8
votes
4answers
399 views

Built in user guides

I want my web application to be self-explanatory. There are input fields and whole pages which need some paragraphs of explanation. How to integrate these user guides to my application? How to make ...
8
votes
5answers
4k views

Which one is better in our case if MDI is considered bad?

We are developing a financial reporting system, which is able to display many, I mean MANY, different reports from different angles. For example, the reports for position, deal, market risk, for ...
8
votes
3answers
1k views

How to document user interviews

What are the best practices to document interviews with users - do you just document the conclusions and take aways or do you do a full transcript or both?
8
votes
2answers
2k views

Industry standard for documenting IxD / UI Design Patterns?

What's the industry-standard way to document a design pattern? I have seen websites like ui-patterns.com and patternry.com that host and share design patterns, but when creating an reusing a design ...
7
votes
3answers
4k views

How do you source your persona photographs?

Like many of you I'm sure, I consider the creation of user personas to be a crucial part of the UCD process, particularly when starting a new project. While we all have our own techniques and styles ...
7
votes
4answers
360 views

Should an API documentation include When-to-use and when-not-to-use list?

The target user base for the problem described below is one of the most neglected and underrated one - Programmers/Developers/Coders. Consider, for example, this java doc which is explaining about ...
7
votes
3answers
692 views

Points to be kept in mind while writing a document to redesign a web application?

I want to redesign a website and write a document explaining my design approach and thought process. I have recreated the layout and explained my suggested changes. I have the content for the document ...
7
votes
4answers
129 views

Building an archive of insights into our users

As UX Designers & Researchers we collect all this knowledge along the way, most of which is tied to specific projects. The crux though is that the insights can be highly relevant to later projects ...
7
votes
1answer
1k views

What nomenclature do you use for UI Elements

Having worked with multiple OSs, platforms and UI Kits I always run into the problem of how to consistently naming things be that larger structures with names like Widgets, Views, Forms, Controls or ...
7
votes
3answers
1k views

how to implement a style guide for a team of 2-4

I am reading Lean UX right now, and there is an idea inside I have never read before. It is about style guide. I would like to implement that but with as small a foot print as possible for the ...
7
votes
1answer
195 views

Quoting time and effort for UX research

Edit : I've added a little more detail to the main question here. There are many techniques and practices at our disposal to gain an understanding of the target audiences motivations and needs when ...
6
votes
4answers
133 views

Documenting Rationale

I'm a UX architect working in house. In a nutshell wireframes are provided for our projects. We use JIRA as a way of tracking projects and confluence to document and archive them. Emails seem to be a ...
5
votes
2answers
291 views

Normative ordering for modifier key combinations

When indicating valid key modifier combinations to users, is there a "correct" or normative order in which to describe them? For instance, if you wanted the user to press shift and control and alt and ...
5
votes
3answers
857 views

What is the usual way to specify a GUI?

What is the typical or most effective way to specify the design decisions and interaction patterns of a specific application's GUI? I began to realize I do not really know what the parts of a precise ...
5
votes
1answer
2k views

User Manual vs User Guide vs Documentation vs Quick Reference vs Handbook

I am aware this has already been asked at http://english.stackexchange.com/questions/59224/what-are-the-differences-between-manual-guide-and-instruction however under a user experience point of view, ...
5
votes
3answers
195 views

Code reference site for developers

I'm looking for any UI / UX evidence for what makes a good code reference site. The information is a set of entries of classes (which contains properties and methods), subclasses, functions, and hooks ...
4
votes
3answers
150 views

When should you start working on help documentation on a large project?

I'm involved in a massive project that is turning 70+ antiquated systems into one system for a large company. The whole team and the executives at the company realize that this is a huge undertaking ...
4
votes
2answers
111 views

How can end users training be integrated to the UX plans?

For many systems, performance can be significantly improved by educating the end users. It might even be argued that training is required to achieve optimal system performance: IIRC, Robert N. ...
4
votes
3answers
197 views

Allow uploaded Word documents or require markdown?

I have a site for writing tutoring that currently requires the student to copy and paste from Word into an HTML textarea, removing all formatting. We've thought about letting the student upload the ...
4
votes
1answer
253 views

Disabled button or enabled button with potential error message for actions with complex logic behind?

Say I have a button for a complex state machine which can be disabled for a number of reasons. I feel if I run some business logic CanActionBeDoneNow() and simply disable the button if it returns ...
4
votes
2answers
523 views

Why are there not more interactive design / style guides out there? Aren't they more user friendly?

It seems like only the larger companies working on development and design frameworks are producing interactive documents that provide information about the visual and interactive design ...
4
votes
2answers
127 views

Idea to enhance the UX and the legibility of an internship report

I am in the last month of my last internship of my IT studies. And as in the five last years, I have to write an internship report (that almost nobody will ever read). The last one. And to give a ...
4
votes
3answers
296 views

What is the correct way to reference GUI controls when writing content and copy

I'm writing documentation. It's technical documentation and my audience should be tech-savvy. However, I have reservations about referring to UI elements in an interface by the terminology that ...
3
votes
2answers
150 views

Updating technical specifications after requirements changed?

We are working on a really large project. After we have created the wireframes and wrote the technical specification we started designing, slicing and programming. Technical specifications were ...
3
votes
2answers
251 views

Which is more usable FAQ or Help documentation?

Which is more usable FAQ or Help documentation for web services? I need to provide contextual help content for each page within the service. Also same content will be re-used in websites. In my ...
3
votes
2answers
41 views

What's the best way to refer to a context menu in documentation?

It used to be that you could tell a user (in documentation or in onscreen prompts) to, let's say, "Click a button, or right-click to display a menu." Nowadays, there are multiple ways to display a ...
3
votes
2answers
118 views

Is using a wireframe instead of a screenshot acceptable in technical work?

When putting screenshots of an application in technical work (such as a manual for end users), most screenshots will require editing to be usable. Extraneous UI elements may need removed, spacing may ...
3
votes
3answers
113 views

Name a feature with its UI label or with its underlying concept?

I work on a Java application that deals with cloud security. We have just introduced a "Forgotten your password?" link on our login screen. Due to the nature of the product, users have to turn this ...
3
votes
1answer
249 views

What is the standard of validating business requirements?

When a vendor is designing a website for a client - an organisation with Business Analysts and Project Managers assigned to the project - we need to provide concepts/wireframes and with annotations, ...
3
votes
2answers
180 views

Is the implementation of a stability index for a UI component or design pattern in a style guide useful/practical?

The concept of a stability index where the likelihood for the content, where it is code or a specification (e.g. in the documentation of the Node.js API) looks to be rather useful and can be adopted ...
2
votes
4answers
85 views

How would I instruct a reader to push a button with an ellipsis at the end?

I am writing some documentation and want to instruct a user through a process. During the process the user should click a button to open another screen. I am unsure how to document this as the ...
2
votes
6answers
171 views

Use of technical terms

I am lead developer and in regular debate with marketing about use of technical terms. Currently users can search on string, date, and decimal. Users wanted to sum integer values in string so we ...
2
votes
2answers
268 views

How to best spec animations/transitions for engineering team handoff

I have an app prototype built using Pixate which demonstrates the entire flow of the app I am working on. There are transitions between views and animations for certain elements on the page. I have ...
2
votes
3answers
132 views

Where should placed inline documentation/description for Web-based project?

I develop statical finance Web-based software and want to place a description of what histogram or table or chart was shown. Some charts have complicated calculation logic behind them, so user may ...