text, usually about how to use a program.

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video or “task recording” vs. traditional textual Help

Does anyone here have direct experience with users' success or failure in using video or "task recording" as opposed to traditional textual Help to complete their task or get information? How about as ...
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What is the best way to document/describe a completely new product?

Describing a new feature, optimization, or new section of an existing app for engineering and the product team is fairly solvable. You can build on a specific existing point of reference and user ...