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3
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1answer
28 views

What is website industry benchmark for Net Promoter Score?

Industry benchmarks do exists for Net Promoter Scores. For example, the Consumer Software Industry (Sauro, 2011) has an average Net Promoter score of 21%--meaning a 20% is about average for products ...
2
votes
1answer
31 views

How to analyze Pre/Post Single Ease of use question data?

Hello all UX researchers, In my recent UX study, I used a single ease of use question at the start and end of the each task on the scale of 1 to 7 ( where 1= strongly disagree, 7= strongly agree). ...
0
votes
1answer
54 views

How could we use the Google Play's or App store's reviews as useful data for UX improvements?

We are running a mobile app and we want to find out how we can get the most value from the reviews we receive, how to treat them as valuable data in order to take decisions from there
3
votes
3answers
54 views

How to best communicate freshness of data in a report?

I have an app that involves large amounts of data that for the most part live-updates. That is, the users of the app can assume the data is fresh and up-to-the-moment. We are about to release a new ...
0
votes
0answers
95 views

Card Sort Analysis using Excel (Agreement and Disagreement Matrices)

I'm trying to find way to tabulate the results of an open card sorting exercise. We have about 50 cards total and need to pair that down so I'm hoping to crunch the numbers in excel to see where ...
14
votes
3answers
1k views

How to best visually represent a dev team's skillset versus project needs?

I need to visually represent a dev team's skill set (and proficiency) against a project portfolio's required skill set. I have two separate tables, one for team members, and one for projects. Here is ...
1
vote
2answers
75 views

What's a good approach to analyze a lot of answers to a survey with open questions?

We asked our users what's their main goal of current visit (open question). We received a lot of answers and I'm wondering what would be the best approach to analyze this data. In theory I could ...
2
votes
3answers
106 views

Is there a heatmap solution that works behind a login redirect?

I've been looking for a heatmap to collect analytics on user clicks and behavior; however, I haven't found one that reliably works behind a login redirect. Surely something exists. I've tried: ...
3
votes
2answers
125 views

Grouping participants in a card sort analysis?

Instead of having one large subject pool of card sorting participants, has anyone ever tried segmenting their participants with a supplemental survey to define which persona they may fall into? If so, ...
0
votes
1answer
22 views

Why is lexicographical organization not considered a continuum?

http://usabilityfriction.com/2009/09/29/five-hat-racks/ Both Lexicographical (alphabetical) and Chronological seem like they are members of Continuum to me. They can be plotted like any other member ...
2
votes
2answers
131 views

Improving data usability

I'm working on a new version of a data analysis for robotics competitions. Among other things, I'd like to make it easier to view complex match statistics that are collected on each robot. Currently ...
1
vote
2answers
82 views

What are the best ways to capture/organize usability test data for interpretation?

I'm in the process of doing some usability testing this week for one our iOS apps. We're having them attempt a few targeted tasks to test goals like New users should be able to signup with their ...
0
votes
1answer
163 views

Metro guidelines or windows Desktop UX guidelines

I'm designing for a big data-analysis app, lots of data in tables, graphs etc. It'll very likely only ever be a desktop app. However, the project team were concerned that they didn't want to produce ...
2
votes
1answer
164 views

Looking for collected data concerning ux and web applications

Currently I'm trying to find out how to measure the user experience concerning web applications. I've already collected metrics like response time, device type, connectivity, bounce rate/conversion ...
4
votes
3answers
201 views

What is better: A general dashboard area or one area for each context?

I´m working on the UX area of a company that works with a web application suite related with BPM, ECM, PFMEA, and a lot of other "letters". Now we are wornking on the integration, the analysis of the ...
3
votes
2answers
1k views

How to visualize sentiment analysis of social media (ex: tweets)?

I'm trying to research potential ideas for visualizing sentiment analysis - specifically sentiment analysis of Tweets about a subject. I have some data and have bucketed the tweets into three buckets ...
5
votes
4answers
246 views

What might be the fastest way to delete (or modify) records from a tabular interface?

When managing huge number of records, its often a huge time confusing task when selecting a certain set of random records to do some task on them like, deleting, deactivation, activation etc. ...
5
votes
2answers
348 views

Graph for toggling data set

We are building a network monitoring tool and we need to show a graph which shows the Active/Inactive state of the machines. Like for example, during a period of 24 hours, during which periods the ...
1
vote
1answer
182 views

Industry standard drop rate percentages?

When evaluating the registration of a product, and have access to the analytics, is there a good measurement on what a decent "drop-rate" percentage might be? By drop-rate, I am referring to how many ...
4
votes
2answers
134 views

How to analyze quality of data to be used in an autosuggest or autocomplete?

How does one review and analyze the underlying data set for an autosuggest in order to know what mitigating choices to take with the autosuggest UX? I am concerned there may be problems in a data set ...
2
votes
1answer
111 views

Examples of software that generates stuff based on templates and various inputs [closed]

We've just started thinking about a new product (to be used internally at a company) that: Takes in multiple inputs (hundreds) Has a large set of templates (thousands) Has a large set of previously ...
2
votes
2answers
220 views

What are the fundamental Metrics in a data-driven design?

I'm keen to determine the an absolute list of fundamental metrics to gather for Data Driven design. I realise this can be a somewhat broad subject given the differing types of sites and web apps out ...
2
votes
3answers
224 views

Indicating relationships between multiple gauges or charts representing different views of the same data

The problem We have a need to show the status of a daily ingest of thousands of files coming from different senders. A quick mockup is this: The problem is that Ipsum and Dalore are just sub-views ...
1
vote
1answer
216 views

Time-consuming “Request - response” steps in desktop application

I prototype OLAP-analytics desktop application, that contains a lot of screens, that generate reports. Common process of such generation is: Users sets up analytics parameters (period, data segment ...
3
votes
2answers
157 views

How can I show marking state (for individual data values) in aggregate representations?

I am working with a data-visualization application where users can view individual data items and aggregate values. Users can also "mark" individual data items; the semantics of marking are simply ...
2
votes
1answer
454 views

What do you think of data mining in user research?

As far as you know, how popular is this method in user research? What do you think of this method? Normally who are doing this job? People from UX team or other teams? What tools do they usually use ...
1
vote
2answers
225 views

What is the most effective way to passively monitor users in a complex web-based system?

Focus is on interface use patterns, not on raw page views.