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3
votes
2answers
44 views

Unified vs. Specialized Customer Service Applications

What are the UX pros and cons of using the same application or software for both internal users (e.g. customer service reps) and external users (i.e. customers) versus using specialized software for ...
1
vote
1answer
49 views

Usability tips to deal with Customer Support's issues in back end?

The context This is for a very large company with offices around the world. They're dealing with a lot of issues when it comes to Customer Support, and so far they have identified some of the ...