A range of customer services to assist customers in making cost effective and correct use of a product.

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Customer Verification

My question is about customer verification when they come to customer service( by call or chat). The customer service agents always do the verification by asking 2 or 3 questions (email, home address ...
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Is there a best practice for allowing support rep to login to a user's account?

I'm updating a product that previously had a single checkbox to allow our support team to login to the user's account. Once in, the support rep had full admin level permissions. The product deals ...