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12
votes
8answers
466 views

Should “Customer Service” be considered a function of user experience?

Despite the efforts of UI and UX professionals, users sometimes get stuck, or experience bugs using software. I think we can agree that their frustration is an indicator of bad user experience. Yet, a ...
7
votes
4answers
213 views

How should Likert scale options be ordered?

I was asked to give feedback after chatting with Apple support. It seems odd that Apple would ask for feedback in this manner: High to Low (5 - 1). I would expect it to ask for feedback this way: ...
4
votes
5answers
288 views

What is a more personal email address than support@yourdomain.com or sales@yourdomain.com for a Service-oriented product?

If you have an email where you want your users to contact you with any and all questions, a true concierge/high-touch point of contact, what would you call it? Most products use emails like: ...