-1
votes
1answer
83 views

Which online support model works better for a medical site?

I'm work on a medical site that needs to a Q&A sub-site. I'm not sure which support system is better for users and authors of the site. Ticket based support system seems better for private ...
11
votes
3answers
231 views

Is a Q&A site a reasonable replacement for a forum for a software product?

I'm building a website for an open source piece of software that revolves around backups and cloning. I was originally going to use phpBB for the forums, but then thought about the possibility of ...
7
votes
2answers
177 views

Balancing Information: Number of elements

I'm currently working on a redesign of our company support page. The focus is to move towards a search orientated experience, but there's been some debate about which elements to keep there and which ...