What are pleasant ways to move the user through a technical support request, if they are not very tech savvy?
Say a user has a request for service on equipment. The person that will handle this might likely be someone who is either not familiar with the technology or even how to use the equipment. For ...
How does the support of older operating systems on a new software release affect the user experience of a product? I'm working on a Mac OSX application. Should I support snow leopard? If I do ...