11
votes
3answers
233 views

Is a Q&A site a reasonable replacement for a forum for a software product?

I'm building a website for an open source piece of software that revolves around backups and cloning. I was originally going to use phpBB for the forums, but then thought about the possibility of ...
3
votes
2answers
131 views

Should your Help section have questions or topics?

Which is more user friendly? Organizing your Help section with popular phrased questions or topics? Clear topics are easier to scan whereas with popular phrased questions you have a chance to match ...
7
votes
2answers
177 views

Balancing Information: Number of elements

I'm currently working on a redesign of our company support page. The focus is to move towards a search orientated experience, but there's been some debate about which elements to keep there and which ...
0
votes
3answers
152 views

Supporting older operating systems [closed]

How does the support of older operating systems on a new software release affect the user experience of a product? I'm working on a Mac OSX application. Should I support snow leopard? If I do ...