Bob, a (potential) customer, has a question about a product and sends an email to the support email address email@example.com. Alice, one of many team members who answer support mails, gets to ...
I'm wondering if there has been research into whether users actually enjoy receiving those 'We got your email' type of responses from support requests or feedback forms. I find it irritating ...
What is a more personal email address than firstname.lastname@example.org or email@example.com for a Service-oriented product?
If you have an email where you want your users to contact you with any and all questions, a true concierge/high-touch point of contact, what would you call it? Most products use emails like: ...