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1answer
45 views

Customer Journey testing [closed]

I'm new inside UX/CX design field, and I would like to know more info about customer journey mapping. I know that this process is to map the current customer journey also emotional mapping to find ...
0
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1answer
41 views

How to do customer validation with limited budget?

User experience designers should always go out and talk to their customers before the product is even built. But how would I do this if I had limited resources? Most of the research I've done ...
2
votes
2answers
80 views

What are the primary reasons that customers don't purchase AB Testing services?

I work in a UX consulting agency. I noticed while customers are happy to pay good money for our research and design services, AB testing and other post-launch services are seldom being asked for. ...
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2answers
86 views

Email Survey - Recommended questions / format for task analysis?

We are hoping to send out email surveys to some of our customers (w/a coupon reward) in the hopes of getting some task analysis-type feedback returned. This is a large B2B website with tens of ...
3
votes
3answers
690 views

Can you create a customer journey without ever speaking to a customer?

I am just starting out with customer journeys and I am very concerned because our team has no intention to speak to customers during the requirements gathering workshops. Now I understand designing ...
3
votes
1answer
238 views

Creating a customer journey map and then elaborating it

I need to create a customer journey. This customer journey will then be elaborated into more detailed requirements and then passed to vendors for them to estimate and price. This is the end goal. I ...
1
vote
1answer
60 views

How do I determine what type of Customer Experience map to use

I have done research online and there seems to be several different CX map structures. Some have steps at the top and then touch points along the left. How do I determine what CX map is suitable for ...
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votes
4answers
3k views

What is the difference between a customer journey and a user journey

What is the difference between a customer journey and a user journey? I am planning a requirements workshop for a new CRM implementation. We have identified all the customer journeys but we need to ...
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1answer
207 views

Customer testimonials - Embedded tweet vs custom design [closed]

Do you think that embedded tweets would work better than custom design to show testimonials? Embedded tweet are live proof which people can see by clicking on embedded tweet and also embeded tweet ...
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3answers
55 views

Removing an account/user from scope

I'm working on a CRM at the moment which allows an operator to search for a customer and verify them, after which the whole system is aimed to work on that customer's account. I'm working on the UX ...