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3
votes
2answers
35 views

eCommerce Payment Process

We have an eCommerce website that takes credit card payments, everything is fine, however sometimes a user enters their details, gets approved and moves on to the Complete page - they then hit back ...
0
votes
2answers
103 views

Vertical alignment of credit card date fields

Echoing my answer to Is it a bad idea to have all credit card fields on one horizontal line?, there is much evidence that suggests that vertically aligned fields and labels are the best way to layout ...
3
votes
5answers
288 views

Is it a bad idea to have all credit card fields on one horizontal line?

My checkout form is a bit long and I don't like it, so I placed credit card fields on one line. Is it a bad idea to have all the fields on one line horizontally like the image below?
1
vote
2answers
155 views

Should I show a customer granular credit card errors?

When credit cards are declined, our gateway usually provides a useful reason: insufficient funds, CVV mismatch, invalid card number, etc. Should we show this to the user? Or should we just show a ...
343
votes
10answers
69k views

Why do credit card forms ask for Visa, MasterCard, etc.?

You can tell if it's a Visa or MasterCard based on the number it starts with, i.e. 4 for Visa, 5 for MasterCard. Why do most billing forms request the type of card? It's not a barrier for bots (to ...