the art of writing promotional text to make an emotional impression on the reader, usually to encourage a purchase. Don't confuse with [tag:copyright].

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392
votes
15answers
51k views

Should error messages apologize?

We are having a discussion on our team about an error message that says "Sorry, you do not have permission to access this feature. Please contact your administrator for assistance." Is it ...
255
votes
13answers
48k views

Should I use Yes/No or Ok/Cancel on my message box?

Semantically, the Yes/No buttons are roughly equivalent to the Ok/Cancel buttons, but in general what would you recommend to use? Should I always use Yes/No or always use Ok/Cancel? Or does it depend ...
208
votes
12answers
10k views

What to call “Cancel” when “Cancel” is already the default action?

When attempting to cancel a service or setting, "cancel" is the default action. What should the normal "cancel" button be called? Redbox uses a playful "just kidding", which may not be appropriate in ...
157
votes
10answers
12k views

Should a sentence ending with a URL terminate with a period?

Suppose my web service needs to send a password recovery e-mail message to the user. The message will contain a link (with some disposable token). Something like: To reset your password please ...
141
votes
13answers
10k views

Why shouldn't we use words such as 'here' and 'this' in textlinks?

Over the years of surfing on the web I have found numerous examples of people saying that you shouldn't use the word "here" in a textlink etc. Personally I like the idea of using the word, because it ...
96
votes
8answers
6k views

“Your” vs “My” in user interfaces

Some user interfaces feature titles such as: My documents My photos My previous orders While others opt for: Your documents Your photos Your previous orders Are their any guidelines addressing ...
93
votes
13answers
22k views

Using “Sign in” vs using “Log in”

Is there any research in this area, it seems "Sign in" is more common and hence more recommended.
60
votes
10answers
6k views

“New” vs. “Create”

For buttons that initiate some content creation interaction, which label is better: "New X" or "Create X"? Are there specific uses that in which one is better than the other?
57
votes
23answers
5k views

Better term for “user” [closed]

I often have to explain some aspect of an application, and often need to refer to users. I really don't like the term as it is not something with a good connotation (e.g. drug users) to the ...
53
votes
17answers
4k views

What word can be used to mean either click or tap?

Very often we need to speak generically about clicking or tapping an item, but there seems to be a lack of vocabulary in English for this. We could just say "click or tap" every time, but that is ...
52
votes
15answers
6k views

Alternatives to “Like”, “+1”, “Bookmark”, and “Favorite”?

I'm building a web-app where users indicate that they "like" feed-items published by other users. The act of "liking" also inherently bookmarks the feed-item as well as the publishing user. I'm ...
39
votes
2answers
7k views

When to use “join,” “register,” or “sign up”?

For a user, when is it better to be asked to do the following: "Sign In" vs. "Log in" "Join" vs. "Register" vs. "Sign Up" "Sign Out" vs. "Log out" Different websites seem to use them differently, ...
37
votes
5answers
2k views

Should an interface ever say “please”?

Often I'll see a website, especially when registering or filling out a form that says something like "Please only use letters and numbers in this field" or "Please try again." Please is a pleasantry ...
29
votes
7answers
4k views

Should we use 'Title Case' or 'Sentence case' for headlines and buttons?

I am wondering if we should use Title Case or Sentence case for buttons and headings in websites and web/mobile apps? Title Case:     Sentence Case:     In Yahoo's UI ...
28
votes
5answers
2k views

Why do we have OS names like Mountain Lion, Jellybean, and Quantal Quetzal instead of numbers?

Less of a pressing question and more a "what happened here"? At some point in the past decade (most) OS's have switched over to these codenames for their versions with names like Mountain Lion, ...
28
votes
9answers
10k views

What is the recommended wording for a generic error message

What would be the best wording for a generic error message? With generic error message I mean a message for an error that has occured but there are no details on what the error is or how to recover ...
27
votes
4answers
1k views

You, Me, or Joe Soap

When listing content in an application (think of a list of documents) we show the name of the document and the name of the author. What should be shown for the author's name when the person reading ...
26
votes
7answers
1k views

How to phrase button labels?

How should I phrase the following button labels: "Import image" or "Import an image"? "Create app" or "Create an app"? "Add description" or "Add a description"? If you could also supply the ...
25
votes
3answers
1k views

Use old or new name for an update confirmation message when name itself has been updated?

I want to provide a user of a web application some confirmation message like: The task "foobar" has been successfully updated. Now, in term of usability, if the update consists in changing ...
25
votes
8answers
7k views

How to tell the user his login credentials are incorrect?

When a user has entered incorrect details into a login form, is it better to tell them: The username or password you have entered is invalid. or The user name you have entered is invalid (for ...
24
votes
6answers
2k views

Is it OK to phrase the title of a modal as a question?

Modals are often used to force the user to make a decision, so they're basically questions. Is it ok to present the question in the title of the modal? Something about it rubs me the wrong way. This ...
23
votes
4answers
2k views

How to tell visitors to activate JavaScript?

How should one tell website visitors that a website makes heavy use of JavaScript?
22
votes
6answers
2k views

Next vs. Continue

Is there any situation in which either Next vs. Continue would be more appropriate to use? I'm working on an application that has many, many different forms (data entry), and have been using the word ...
20
votes
7answers
3k views

What is the right success message?

My English is not very good. I just wanna ask, what would be the right success message? In my case, when the the user deleted a record, I'm thinking of what to display with these options: Record has ...
20
votes
6answers
998 views

Why do some sites use “If you are not <user>, click here” instead of “Log out”?

I've recently noticed that several websites, e.g. Amazon, Dockers, etc. say "If you are not -username-, [click here]" instead of an explicit logout button. Is this another example of hiding the logout ...
19
votes
3answers
2k views

Why Do Long, Ugly Sales Pages Convert?

It seems impossible to avoid the litany of "snake oil" sales pages consisting of long, boring videos and endless (and I mean endless) text. These look like UX nightmares, and yet they're becoming ...
19
votes
7answers
1k views

How to define/classify messages and notifications in web applications

I have seen content from various style guides and UX guidelines about this, and was wondering if there is a much more simple system to create a consistent and easy to implement design for various ...
17
votes
3answers
4k views

Recommendations for good resources on writing good error messages

Writing good error messages which help users understand how to use the system is difficult. Often we get bug reports stating "Error message x is confusing" which usually sparks a long debate in the ...
16
votes
7answers
1k views

What's a better label for the traditional “Browse…” button for selecting files to upload?

I've been working on an advanced file uploader, complete with folders and animated progress bars, and wanted to improve the vague "browse" button generally used for launching a file selector window. ...
16
votes
10answers
853 views

What to do when customers search for “Cheap” when you want to convey “Quality”?

An ecom client that I am working with has an interesting SEO challenge. They sell products that they want to convey quality and value; however, the #1 thing searched for on Google, Bing, and their ...
15
votes
8answers
3k views

What are some alternatives to the phrase “Are you sure you want to XYZ” in confirmation dialogs?

I don't like seeing the word 'you' in the message twice. Examples: Are you sure you want to delete this item? Are you sure you want to continue?
14
votes
5answers
815 views

Is user experience a job position?

What I meant by my question was is user experience a stand alone job position, or is it a technical or artistic position that uses some principles of user experience design? The reason I ask is ...
14
votes
4answers
728 views

What are good rules for naming menu items? [closed]

I'm establishing some style guidance for naming items which are accessed from my application's menu bar. What are the commonly accepted rules for naming menu items? When should the names of the ...
14
votes
2answers
677 views

Should I put “.” at the end of messages for mobile users?

Should I write "." at the end of messages displayed to the user in my mobile Android application? For example: High bandwidth required, switch to WiFi. or High bandwidth required, switch ...
14
votes
3answers
1k views

How can the classic footer elements be integrated into an infinite scrolling layout?

Infinite Scrolling is a fairly new and effective way to display practically infinite amounts of data in a user's window, but one page element simply does not suit itself to this method; the footer. A ...
14
votes
2answers
228 views

How to realistically test blog headlines before publishing?

I'm currently writing a post for my company's blog. I'm agonising over the headline, as I really, really want people to read this post (I'm trying to convince our users to opt in to our customer ...
13
votes
7answers
615 views

Which makes for a better UX: using copy that is short and simple or copy that is casual, yet possibly more wordy?

In the context of a web app, which makes for a better User Experience: using copy that states the facts as simply as possible or copy that speaks in casual language, yet could end up being more wordy? ...
13
votes
4answers
555 views

Should an interface ever say “thank you”?

I just read an answer to another question, in which Roger Attrill wrote: You might not need to say Thank you if this is a very frequent action or if your user's won't appreciate the nicety - ...
12
votes
3answers
700 views

How much space should I leave for a person's name?

How many characters would you feel safe leaving for a First Name and Surname? The users of the system are going to predominantly be from the UK (I mention this because some parts of the world seem to ...
12
votes
6answers
1k views

User Profile, My Account, or just Settings?

I am writing a little webapp, and am stuck on a UI hangup. I have a global menu bar at the top of the screen, that when the user is signed in consists of: Signed in as Joe User (with username as ...
11
votes
5answers
1k views

What will be the Best notifications and error messages?

As a UI architect, I am always wondering about the best format to display errors and notifications to users. Which of the following examples is the best format? Name is required Name cannot be ...
11
votes
10answers
561 views

Best description for “tags”

Although the concept of tags has become commonplace on the internet in the last few years, there are still many people that don't know what they are or what the point of them is. You want to make ...
11
votes
6answers
478 views

Should we avoid using the word “my” in menu items?

I'm working for a site that is basically a regional/provincial hub for everything from events to classified ads. When you first get on the homepage you get provincial news, events, classified ads and ...
10
votes
11answers
4k views

Creative alternatives for word 'Home' on a web application

What could be creative alternatives for word 'Home' on a social network applications that implies as a default space/ a living space or a place where all the updates gather?
10
votes
4answers
363 views

Another phrasing for the term “Directions” in this case?

Below is a short browser based linux simulator for training purposes. It basically starts off with a blank screen, and gives directions for the user to enter a linux command to do a given task. If the ...
10
votes
2answers
458 views

Formatting relative dates and times

First, when I talk about relative times (or would dates be more accurate?), I mean these 4 minutes ago, 1 hour ago, etc. When should they be used? With what degree of precision? Shouldn't it be the ...
10
votes
7answers
2k views

What's the best way to create screenshots with callouts to show features of a program?

I'm redesigning a website for a downloadable app. I'd like to create a Tour of the features which has screenshots pointing out how to use it. What are the best tools for doing this? For bonus ...
9
votes
18answers
598 views

What to call the “Short News” section/module?

I have a classic section called "Latest News & Articles" which is in the bigger left column. But then I want to have a block with "short news" like here (screenshot from games.cz): In Czech ...
9
votes
6answers
385 views

Which is more motivating to continue a process until completion: a percentage, or the number of steps?

I'm working on a set of guides to help users learn how to use our app. We want to show which guides are available and some data with each guide indicating how far you've gotten. The idea is that if we ...
9
votes
6answers
2k views

Difference between 'modify' and 'edit' buttons

Is there a difference between the words 'modify' and 'edit'? I am creating a form that will allow users to make changes to their order - what should the call to action button name be - 'edit your ...