the art of writing promotional text to make an emotional impression on the reader, usually to encourage a purchase. Don't confuse with [tag:copyright].

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0
votes
4answers
54 views

Best way to differentiate “downloading content” and “downloaded content”

I'm working on an iOS app that lets users download and watch video content. In the playlist section I'm trying to find a way to clearly show what titles are being downloaded, and which ones have been ...
17
votes
3answers
4k views

Recommendations for good resources on writing good error messages

Writing good error messages which help users understand how to use the system is difficult. Often we get bug reports stating "Error message x is confusing" which usually sparks a long debate in the ...
93
votes
13answers
22k views

Using “Sign in” vs using “Log in”

Is there any research in this area, it seems "Sign in" is more common and hence more recommended.
28
votes
9answers
10k views

What is the recommended wording for a generic error message

What would be the best wording for a generic error message? With generic error message I mean a message for an error that has occured but there are no details on what the error is or how to recover ...
0
votes
2answers
47 views

Is the usage of exclamation marks in copy jarring to users?

I've always been taught that exclamation marks in body, header or even any other text, is jarring to users, however, I'm not too sure why that is, if it is in the first place. I'm not talking about ...
0
votes
3answers
59 views

Coming Soon Mobile App - How do I ask for users email?

I'm creating a landing page for my app which will have an input for user's email if they want to be notified when the app launches. My question is what is the best copy to accompany the email input? ...
1
vote
5answers
110 views

Should a CTA name use more casual/friendly language or direct language

I am currently working on a project where a user configures their product and the next step for our user is to click a CTA to contact us about this product. Our main success metric is the successful ...
392
votes
15answers
51k views

Should error messages apologize?

We are having a discussion on our team about an error message that says "Sorry, you do not have permission to access this feature. Please contact your administrator for assistance." Is it ...
96
votes
8answers
6k views

“Your” vs “My” in user interfaces

Some user interfaces feature titles such as: My documents My photos My previous orders While others opt for: Your documents Your photos Your previous orders Are their any guidelines addressing ...
0
votes
3answers
81 views

Is it ok to include an image in email signatures?

Over the years my company has had anniversaries, won awards, and done various other noteworthy things. For each of these "major" events, someone in HR will ask everyone in the company to include some ...
19
votes
7answers
1k views

How to define/classify messages and notifications in web applications

I have seen content from various style guides and UX guidelines about this, and was wondering if there is a much more simple system to create a consistent and easy to implement design for various ...
13
votes
4answers
555 views

Should an interface ever say “thank you”?

I just read an answer to another question, in which Roger Attrill wrote: You might not need to say Thank you if this is a very frequent action or if your user's won't appreciate the nicety - ...
0
votes
2answers
172 views

alternative to 'menu' when placing text with a hamburger nav stack icon

Ive been trying to think through some alternative text to place next to a hamburger nav icon. I feel 'menu' sounds like a restaurant, although the only other thing i could think of was to use the ...
52
votes
15answers
6k views

Alternatives to “Like”, “+1”, “Bookmark”, and “Favorite”?

I'm building a web-app where users indicate that they "like" feed-items published by other users. The act of "liking" also inherently bookmarks the feed-item as well as the publishing user. I'm ...
8
votes
6answers
568 views

Should map markers be called pins or markers?

For reasons I won't explain, I have to change the word 'issues' to something different in our UI. 'Issues' corresponds to the number of map markers on a user's map. Should 'issues' be changed to ...
24
votes
6answers
2k views

Is it OK to phrase the title of a modal as a question?

Modals are often used to force the user to make a decision, so they're basically questions. Is it ok to present the question in the title of the modal? Something about it rubs me the wrong way. This ...
0
votes
1answer
48 views

What is the best phrasing for “starting price” of a product on ecommerce site?

On an ecommerce site, I'm showing products and a starting price. Should I say: 1. "As low as $50" 2. "Starting at $50" 3. "From $50" 4. "$50 and up" 5. other?! Please see mockup with 4 examples for ...
0
votes
1answer
55 views

Alert box wording [duplicate]

What do you think would be a good alternative word to 'Cancel' on an alert box. An example message is: You are about to change your password, press confirm to change or cancel to ... Then I have ...
0
votes
1answer
46 views

Microcopy for searching

I was designing a microcopy for searching friends on an online community. I want to enable users to search either by names/emails or comma separated criteria. I made a draft wireframes shown on the ...
25
votes
8answers
7k views

How to tell the user his login credentials are incorrect?

When a user has entered incorrect details into a login form, is it better to tell them: The username or password you have entered is invalid. or The user name you have entered is invalid (for ...
53
votes
17answers
4k views

What word can be used to mean either click or tap?

Very often we need to speak generically about clicking or tapping an item, but there seems to be a lack of vocabulary in English for this. We could just say "click or tap" every time, but that is ...
60
votes
10answers
6k views

“New” vs. “Create”

For buttons that initiate some content creation interaction, which label is better: "New X" or "Create X"? Are there specific uses that in which one is better than the other?
255
votes
13answers
48k views

Should I use Yes/No or Ok/Cancel on my message box?

Semantically, the Yes/No buttons are roughly equivalent to the Ok/Cancel buttons, but in general what would you recommend to use? Should I always use Yes/No or always use Ok/Cancel? Or does it depend ...
3
votes
1answer
116 views

Save vs. Submit vs. Done vs. “Specific Action”

I am working on a Web Application (not a website with forms). It is a fairly exhaustive system with 250+ unique pages design. It has pages/sections/ settings where the main “actions” to be performed ...
5
votes
3answers
289 views

“File” for name of drop-down menu

In Windows mostly, a lot (most?) applications have a "File" drop-down menu, with things like "Exit", "Import/export settings", "Preferences", ... Is "File" a blindly accepted standard/default? ...
29
votes
7answers
4k views

Should we use 'Title Case' or 'Sentence case' for headlines and buttons?

I am wondering if we should use Title Case or Sentence case for buttons and headings in websites and web/mobile apps? Title Case:     Sentence Case:     In Yahoo's UI ...
141
votes
13answers
10k views

Why shouldn't we use words such as 'here' and 'this' in textlinks?

Over the years of surfing on the web I have found numerous examples of people saying that you shouldn't use the word "here" in a textlink etc. Personally I like the idea of using the word, because it ...
1
vote
3answers
82 views

In the UXD process who owns the body copy?

I am currently working on a web based application and we have wireframes and style guides. Our process works something like this ... designs for each major flow are prototyped and visual creates the ...
2
votes
5answers
260 views

Update vs. Save

I'm working on an application that has a lot of CRUD functionality. When creating an element, I have a button labeled with "Save". My original thoughts were to bring this "Save" button across all ...
208
votes
12answers
10k views

What to call “Cancel” when “Cancel” is already the default action?

When attempting to cancel a service or setting, "cancel" is the default action. What should the normal "cancel" button be called? Redbox uses a playful "just kidding", which may not be appropriate in ...
22
votes
6answers
2k views

Next vs. Continue

Is there any situation in which either Next vs. Continue would be more appropriate to use? I'm working on an application that has many, many different forms (data entry), and have been using the word ...
0
votes
2answers
138 views

Ordering of website developer, development years and copyright sign in footer

Are there any specific etiquettes or reasons to organize the following details to a footer in some order? [Developer] [Years] (C) Currently my data is organized as: [Years] [a href="dev's site" ...
0
votes
2answers
580 views

Best text/copy to label a CAPTCHA with?

I don't want to hear why CAPTCHA's suck for user experience, I already know the pros and cons. I am using CAPTCHA on a website that has an older audience that may not be familiar with what CAPTCHA's ...
4
votes
2answers
108 views

Writing quotes of a business name with star as hyphen

I have a business with a name e.g. "my business". Wherever you see the company name it's always written as my★business - the company logo is similar and anywhere we write the name on the ...
13
votes
7answers
615 views

Which makes for a better UX: using copy that is short and simple or copy that is casual, yet possibly more wordy?

In the context of a web app, which makes for a better User Experience: using copy that states the facts as simply as possible or copy that speaks in casual language, yet could end up being more wordy? ...
5
votes
4answers
377 views

What is an alternative way to display a very large number?

In my application I have a text field that should display numbers (representing money) ranging from 0 to 999 trillion. The users of my application are the general public, so displaying a scientific ...
39
votes
2answers
7k views

When to use “join,” “register,” or “sign up”?

For a user, when is it better to be asked to do the following: "Sign In" vs. "Log in" "Join" vs. "Register" vs. "Sign Up" "Sign Out" vs. "Log out" Different websites seem to use them differently, ...
8
votes
4answers
605 views

Is there a difference between “blocked” and “banned”?

I've been requested to make a UI that allows to block/ban users from logging in. In the wireframes I've been provided, they use the term "blocked". But I feel like a better term for this would be ...
5
votes
7answers
753 views

Should we use “please” for validation messages for e-commerce applications

When we build an e-commerce application (most probably a web application), input validation is one of the core concepts of these type of applications. When the validation fails, we need to provide a ...
5
votes
3answers
217 views

Fusing words for website name: confusing or doable?

Arguably UX starts with the domainname. Well perhaps a bit far-fetched, so please feel free to suggest what might be a bitter fit than UX.SE for this question, but here it is anyhow. I'm looking at ...
0
votes
2answers
76 views

Should auto notifications include greeting / salutations?

I have built a template to follow when creating auto notifications from an internal system (for employees only), I had been advocating for including the greeting 'Hello <name>'. Currently the ...
6
votes
2answers
237 views

Airport kiosk signage title

I am designing signage for a Kiosk machine, which lets departing travelers deposit their leftover foreign money into various online products such as e-wallets, e-gift cards, or a donation. It will be ...
57
votes
23answers
5k views

Better term for “user” [closed]

I often have to explain some aspect of an application, and often need to refer to users. I really don't like the term as it is not something with a good connotation (e.g. drug users) to the ...
1
vote
3answers
166 views

How can the word “feedback” in the header affect potential new customers?

Background of my project I was recently asked to implement pages for customer feedback. This is aimed at customers who just bought one of our products. It is a major purchase of medical equipment. ...
5
votes
5answers
498 views

“Millions of colors” vs “24-bit”: should technical concepts be simplified to ease understanding at the cost of precision?

Macs indicate 24-bit color depth by using the term "millions of colors", while Windows calls it "24-bit" or "32-bit". (I'm aware that Windows "32-bit" color simply adds an alpha channel that doesn't ...
11
votes
5answers
1k views

What will be the Best notifications and error messages?

As a UI architect, I am always wondering about the best format to display errors and notifications to users. Which of the following examples is the best format? Name is required Name cannot be ...
1
vote
1answer
103 views

Correct wording in UI

I want to insert a sub menu called "X axis". Should it be "X axis", "X-axis" or something else?
4
votes
2answers
165 views

How to ask for a user's identity?

My company is working on an internal phone application to be used by many users that requires authentication. Based on historical data, we can assume the likelihood of a user's identity at a given ...
2
votes
1answer
58 views

Studies about personal message from company leadership?

I have a wireframe that I have created for a private business portal. The site is for private testing groups of experimental equipment. Since most users will be volunteers, I was wondering if a ...
20
votes
7answers
3k views

What is the right success message?

My English is not very good. I just wanna ask, what would be the right success message? In my case, when the the user deleted a record, I'm thinking of what to display with these options: Record has ...