the art of writing promotional text to make an emotional impression on the reader, usually to encourage a purchase. Don't confuse with [tag:copyright].

learn more… | top users | synonyms (1)

155
votes
17answers
46k views

Using “Sign in” vs using “Log in”

Is there any research in this area, it seems "Sign in" is more common and hence more recommended.
23
votes
10answers
6k views

What are some alternatives to the phrase “Are you sure you want to XYZ” in confirmation dialogs?

I don't like seeing the word 'you' in the message twice. Examples: Are you sure you want to delete this item? Are you sure you want to continue?
1
vote
1answer
60 views

Is it okay to provide a signature in a confirmation box?

I'm providing counseling on an enterprise IT solution that delivers Windows security updates the way they want, and the message they want to use feels off. The system delivers a dialog box once ...
30
votes
8answers
18k views

How to tell the user his login credentials are incorrect?

When a user has entered incorrect details into a login form, is it better to tell them: The username or password you have entered is invalid. or The user name you have entered is invalid (for ...
26
votes
1answer
2k views

What do you call a website which is not in beta, but a re-launch with possible teething problems?

We are launching a new website soon. We have ran some beta versions to users, but we are going to finally press the button, turn off the old one and only have the new website. I want to let users ...
0
votes
2answers
179 views

Should auto notifications include greeting / salutations?

I have built a template to follow when creating auto notifications from an internal system (for employees only), I had been advocating for including the greeting Hello <Name>. Currently the ...
0
votes
1answer
42 views

How to show brand & logo for every images on an E-Commerce website?

I am working for an E-Commerce website, the company sells goods Online and they took photos from goods and products. They work on it a lot and spend time and money and don't like other websites copy ...
156
votes
13answers
12k views

Why shouldn't we use words such as 'here' and 'this' in textlinks?

Over the years of surfing on the web I have found numerous examples of people saying that you shouldn't use the word "here" in a textlink etc. Personally I like the idea of using the word, because it ...
5
votes
3answers
412 views

Should numbers be written in numerals or words?

When writing numbers, should we use numerals ("5,000") or words ("five thousand")? I'm particularly interested in how easy each is to read and interpret, and whether it's an important consideration ...
1
vote
1answer
68 views

How well do users understand the word “Filter”?

How well do users understand the term “Filter” when used as the label for an interface control? Ideally the label would reflect specifically what you're filtering by - “date” or ”status” for example, ...
22
votes
7answers
1k views

Why do some sites use “If you are not <user>, click here” instead of “Log out”?

I've recently noticed that several websites, e.g. Amazon, Dockers, etc. say "If you are not -username-, [click here]" instead of an explicit logout button. Is this another example of hiding the logout ...
2
votes
0answers
53 views

Do you use the word “please” on your website? [duplicate]

We are developing a new product/website and one of our product managers said we should never use the word "please" either on our website or in our transactional emails. Personally, I disagree. We ...
26
votes
4answers
2k views

Should I include the word 'this' in an in-paragraph hyperlink?

I have the following text as my signature in some other fora. Those interested in Arts and Crafts, please Commit to this stackoverflow proposal! Well, I read somewhere that hyperlinks shouldn't ...
68
votes
10answers
7k views

“New” vs. “Create”

For buttons that initiate some content creation interaction, which label is better: "New X" or "Create X"? Are there specific uses that in which one is better than the other?
7
votes
3answers
373 views

Made With Love in (somewhere) / Coded With (heart symbol) by (somebody) trend [closed]

In footers everywhere I'm seeing those lines that say "Made with love in San Francisco" or "Coded with (heart symbol) in New York", or some other variation. They seem to be really popular. My ...
31
votes
9answers
26k views

What is the recommended wording for a generic error message

What would be the best wording for a generic error message? With generic error message I mean a message for an error that has occured but there are no details on what the error is or how to recover ...
0
votes
2answers
40 views

Facets Categories: singular or plurals?

In labeling facets should the categories be plural or singular? Examples: years, authors, model, etc.?
1
vote
2answers
424 views

Best practices for application alerts

As a developer, I'm always confused about the three basic values of any application's alert: Title Message Dismiss button What should be placed in those 3 values? FAQ for myself: Should the ...
0
votes
4answers
86 views

Does the term “Wallet credit” or “Store credit” makes more sense to users

Working on the returns module of an ecommerce website and app, when the user returns something they can decide to get credit added to their virtual wallet (which can be used to buy other products on ...
2
votes
2answers
2k views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
4
votes
4answers
202 views

The term “User Experience” in sales

This might be redundant, but I'm curious about the end user's experience when they read the phrase "User Experience". I've seen a number of websites say that they design the best user experience, but ...
2
votes
2answers
384 views

Acceptable pleasantry for ending transaction?

Today I was thinking of friendly way to end a transaction on my webpage. For the purpose of this question think of it as a standard receipt/confirmation page at the end of a shopping order. Most ...
21
votes
7answers
5k views

What is the right success message?

What would be the right success message when the the user deletes a record? I could think of the following: Record has been successfully deleted Record has been deleted Record was successfully ...
20
votes
5answers
3k views

How to display different levels of importance?

On one of my projects I am currently trying to solve a problem of levels of importance. Due to technical reasons we need five levels of importance, which would be shown to the user in some abbreviated ...
8
votes
3answers
335 views

When is it better to use “You” versus using the user's name?

Currently we are designing a task management system that notifies users of current tasks they need to complete and about the status of tasks they have assigned. We are struggling with using "You" ...
11
votes
2answers
2k views

What are the rules of using ellipsis on buttons

I read about the rules of using ellipsis (three dots ...) in a menu command: Indicate a command that needs additional information (including a confirmation) by adding an ellipsis at the end of ...
1
vote
1answer
49 views

How to differentiate two types of gift subscriptions

We currently offer two different gift subscription types. There is a one time gift, and a recurring gift. I'm trying to figure out the best terminology for the user to understand what a recurring ...
64
votes
19answers
9k views

What word can be used to mean either click or tap?

Very often we need to speak generically about clicking or tapping an item, but there seems to be a lack of vocabulary in English for this. We could just say "click or tap" every time, but that is ...
13
votes
7answers
2k views

User Profile, My Account, or just Settings?

I am writing a little webapp, and am stuck on a UI hangup. I have a global menu bar at the top of the screen, that when the user is signed in consists of: Signed in as Joe User (with username as ...
3
votes
3answers
182 views

A better name for “Non Archived” entries

My app shows a list of items that require the user's attention, and allows to "archive" some of them, and access the archived items later (like in Gmail) I can't figure out a name for the "Non ...
4
votes
3answers
271 views

What is the correct way to reference GUI controls when writing content and copy

I'm writing documentation. It's technical documentation and my audience should be tech-savvy. However, I have reservations about referring to UI elements in an interface by the terminology that ...
116
votes
9answers
9k views

“Your” vs “My” in user interfaces

Some user interfaces feature titles such as: My documents My photos My previous orders While others opt for: Your documents Your photos Your previous orders Are their any guidelines addressing ...
0
votes
1answer
122 views

Checkbox Label Clarity

I have a checkbox that is used to toggle a filter on a returned set of data displayed on the page. The data consists of rows of media items (i.e. photos, video, docs) each with a date range during ...
3
votes
6answers
265 views

Which is the more common term used: Preferences or Settings?

Given that preferences and settings are roughly equatable to users of websites, it seems the more commonly used term would be preferable for the sake of being more readily understood. I haven't been ...
5
votes
3answers
523 views

Why use the append text to copy-paste (“Read more at …”) pattern?

I was copy-pasting some text from a website and besides the text I copied, the following text was appended "Read more at: http://www.YYYY.com Copyright © YYYY". I've seen this pattern in many ...
2
votes
2answers
164 views

Should I offer an “If your download does not start…” option?

I'm designing a web app where you can download a single file or a dynamically-generated zip file of several files. For single files, I am planning for the file to be downloaded immediately. For ...
1
vote
5answers
265 views

What should I call users who are not banned?

I'm writing an application to manage users. To avoid clutter, I want to create two tabs: Users and banned users, which is going to look like this: What should I call users who are not banned?
2
votes
1answer
55 views

Alternatives to the word “credential”

I am currently working on an account management page, where the user can edit their sign in credentials. I'm looking for a strong CTA term that is not "Manage your credentials". There is secondary ...
0
votes
1answer
27 views

Copy question: What to call credential management

I am looking for help deciding on CTA copy, for a button that launches the credential management page. This page will allow a user to update their credentials, the user can: Add a password (If one ...
3
votes
5answers
364 views

[sign up] vs. [sign me up], what's the best way to name buttons?

I'm a bit confused as to what the best way to naming buttons is. And if it needs to be consistent with the instructions (voice of one person), for instance: Example A (one person): Are you new to the ...
1
vote
2answers
2k views

Best text/copy to label a CAPTCHA with?

I don't want to hear why CAPTCHA's suck for user experience, I already know the pros and cons. I am using CAPTCHA on a website that has an older audience that may not be familiar with what CAPTCHA's ...
0
votes
5answers
103 views

Best way to differentiate “downloading content” and “downloaded content”

I'm working on an iOS app that lets users download and watch video content. In the playlist section I'm trying to find a way to clearly show what titles are being downloaded, and which ones have been ...
2
votes
5answers
207 views

Who decides about text usability, the ux person or the technical writer?

A technical writer wants to change a label of a table column. He says it is not clear. I, a usability expert, am against it. Who should have the last word?
3
votes
4answers
149 views

In the UXD process who owns the body copy?

I am currently working on a web based application and we have wireframes and style guides. Our process works something like this ... designs for each major flow are prototyped and visual creates the ...
229
votes
12answers
12k views

What to call “Cancel” when “Cancel” is already the default action?

When attempting to cancel a service or setting, "cancel" is the default action. What should the normal "cancel" button be called? Redbox uses a playful "just kidding", which may not be appropriate in ...
0
votes
3answers
78 views

Reminder text for an iOS meditation app

I wanted to see what your thoughts were on the simple reminder text that comes up when a user has turned reminders on for a meditation app I've built. As of now it is "This is your reminder to ...
2
votes
3answers
96 views

The pitfalls of rewording common phrases such as 'FAQs'

Personally, I'm not too keen on the phrase 'Frequently Asked Questions' - I think more often than not it provides a negative connotation where one isn't warranted. Now obviously this is a very common ...
7
votes
3answers
431 views

What is the correct way to indicate something can be either singular or plural?

Taking it as a given that the system is not intelligent enough to be able to recognise a single result as apposed to multiple results (don't ask!), what is the correct way to represent the possibility ...
0
votes
3answers
112 views

Conceptually similar but actionably different choices in a modal

I have a modal in which users can choose between removing a user entirely withdrawing the user while leaving an archival entry in the list cancelling out of the modal without taking any action ...
19
votes
2answers
8k views

Recommendations for good resources on writing good error messages [closed]

Writing good error messages which help users understand how to use the system is difficult. Often we get bug reports stating "Error message x is confusing" which usually sparks a long debate in the ...