the art of writing promotional text to make an emotional impression on the reader, usually to encourage a purchase. Don't confuse with [tag:copyright].

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6
votes
5answers
346 views

How to indicate software is a trial?

I have this software which also has a Trial version (30 Days full features active). What is the best position to add the word "Trial" to signal this version: the header next to the logo - there is a ...
9
votes
1answer
348 views

During sign ups, how to best instill confidence that email addresses will be safe

Many sign up forms will ask you for an email address so that they can contact you. Even the most minimal sign-up (other than no sign up) will need an email address to send you a validation email. ...
4
votes
3answers
324 views

Turn 403s into 404s?

I am currently working on a web application where there are different levels of access. Users can get access to some areas of the application, but may not be allowed to access another area. The ...
176
votes
10answers
19k views

Should a sentence ending with a URL terminate with a period?

Suppose my web service needs to send a password recovery e-mail message to the user. The message will contain a link (with some disposable token). Something like: To reset your password please ...
0
votes
2answers
1k views

Any alternative text labels for a “Race/Ethnicity” dropdown? [closed]

The phrase 'Race/Ethnicity' or "Race/Ethnic Origin" is used throughout various data reporting. It just looks so odd with a '/' slash. Any alternatives? Here are a few examples of the slash in 'real ...
4
votes
2answers
439 views

How to notify the user of a system error (out of their control)?

What's an easy-to-understand error message for situations where the error is a system error (out of the control of the user and cannot be fixed by the user)? Here's a few that I came up with, but it'...
3
votes
6answers
206 views

Choose, set, or edit?

In the situation where someone has not yet chosen to set some optional data (such as their display name, gender, or birthday), which term is the better description for the action which they take to ...
1
vote
2answers
137 views

Can anyone suggest a way to label a default phone number?

I couldn't come up with much more than simply putting (Default) next to the number, which I'm not too fond of. Example:
4
votes
2answers
150 views

What is a good text for a tooltip to explain a tour's intensity on a website?

I'm working in a website that will sells tours. Each tour has a physical intensity. We have a slider bar that represents that intensity. It goes from green - yellow - red. The current text that appear ...
5
votes
7answers
1k views

Should we use “please” for validation messages for e-commerce applications

When we build an e-commerce application (most probably a web application), input validation is one of the core concepts of these type of applications. When the validation fails, we need to provide a ...
9
votes
2answers
434 views

How do you test phrasing of labels, links, and descriptive text?

At my workplace, an academic library, we often have extended conflicts over exactly how to phrase labels, links, and descriptive text. For example, one link on our home page goes to a list of topics, ...
2
votes
5answers
208 views

Who decides about text usability, the ux person or the technical writer?

A technical writer wants to change a label of a table column. He says it is not clear. I, a usability expert, am against it. Who should have the last word?
5
votes
1answer
304 views

What is the benefit of fixed security questions?

Many sites/services seem to make use of a security question as a way of accessing an account if you lose your password or email access. As an example, Facebook uses this form: There isn't a ...
25
votes
4answers
4k views

How to tell visitors to activate JavaScript?

How should one tell website visitors that a website makes heavy use of JavaScript?
14
votes
5answers
860 views

Is user experience a job position?

What I meant by my question was is user experience a stand alone job position, or is it a technical or artistic position that uses some principles of user experience design? The reason I ask is ...
8
votes
3answers
474 views

Help or support?

I'm interested in the difference between using the words help or support when used in the context of customer help/support on a website or application. Which would you use and why? As always any ...
31
votes
8answers
23k views

How to tell the user his login credentials are incorrect?

When a user has entered incorrect details into a login form, is it better to tell them: The username or password you have entered is invalid. or The user name you have entered is invalid (for ...
1
vote
3answers
707 views

Enter your email below and we will contact you

My client wants a page in which the following text appears: "Enter your email below and We will contact you" It's then followed by a textfield (to write the email address) and a button to submit it....
0
votes
3answers
380 views

Icon for “title” and “subtitle” [closed]

I am creating a template for TV programme details. For each programme, I have a title and a subtitle. Instead of writing "Title" and "Subtitle" in full, I was thinking of using an icon. What icon ...
3
votes
4answers
397 views

“Edit” or “Change”?

In the interests of speaking more like a human, I'm working through some of the terms used in an application. One of the terms is "edit". It strikes me that "change" is a much more human way of ...
5
votes
3answers
338 views

“File” for name of drop-down menu

In Windows mostly, a lot (most?) applications have a "File" drop-down menu, with things like "Exit", "Import/export settings", "Preferences", ... Is "File" a blindly accepted standard/default? ...
4
votes
1answer
214 views

How should Ad splash pages be handled for those with ads disabled?

I see it all too often; I click a link to an article on the web and I get this: It's not (as) readily apparent it's an ad screen, at first I thought it was the classic "white screen" of a page that ...
7
votes
3answers
229 views

Representing different plans without offending users?

My users can be part of multiple organisations, which may or may not have a paid account. When we discussed lately how we should make paid accounts stand out in a list, concerns were raised by senior ...
12
votes
10answers
628 views

Best description for “tags”

Although the concept of tags has become commonplace on the internet in the last few years, there are still many people that don't know what they are or what the point of them is. You want to make ...
3
votes
5answers
207 views

How common is the phrase “context sensitive” outside of the computer science realm?

Upon the completion of developing a context sensitive help system for a new product, we have added a help button similar to this one (in addition to F1): The current tool tip text on this is "...
8
votes
1answer
255 views

How much text markup is good, before it becomes bad?

In 1997 Jakob Nielsen told us about how users read on the web. (Actually in a typically headline grabbing way, he says they don't and then tells us how they do!) Nielsen is a big proponent of using ...
5
votes
5answers
266 views

Is “<Object name>: <quantity>” notation acceptable in most popular localization?

This question was originally asked in the linguistics SE (which is not a good place to ask this kinds of thing). Full question follows I follow the software localization guideline, that states ...
1
vote
2answers
642 views

When to explain email verification process to the user?

We designed a new "Edit personal details" form in our system that allows the user to change his e-mail. Changing an e-mail sends a verification mail to the user's mailbox, and only after verification ...
6
votes
1answer
378 views

How can I improve my copywriting skills?

I recognise the importance of good copy, but this is an area I often struggle with when working on my prototypes. I tend not to have to write large blocks of copy that often, the majority of my work ...
5
votes
3answers
333 views

Should field labels be nouns or verbs?

On a web form should field labels be nouns or verbs? This issue arose from two fields on an account request form that currently read: Temporary Password Re-Enter Temporary Password There is debate ...
2
votes
4answers
82 views

Text for offering a free service and user engagement

Which is the better text to use in an image banner for offering a free medical examination service on a website: "Contact us for a free examination" OR "Free examination, contact us for more ...
16
votes
3answers
2k views

How can the classic footer elements be integrated into an infinite scrolling layout?

Infinite Scrolling is a fairly new and effective way to display practically infinite amounts of data in a user's window, but one page element simply does not suit itself to this method; the footer. A ...
159
votes
13answers
13k views

Why shouldn't we use words such as 'here' and 'this' in textlinks?

Over the years of surfing on the web I have found numerous examples of people saying that you shouldn't use the word "here" in a textlink etc. Personally I like the idea of using the word, because it ...
7
votes
5answers
533 views

How to say that an online demo is interactive in 2-3 words?

Basically, they can play around with the app, to get a feel for it in a advance. The target audience is business owners who may or may not (likely not) be technologically inclined. Demo implies that ...
8
votes
4answers
321 views

nice way to display a text message for two dates (range)

I have two arbitrary dates. I was wondering if somebody can suggest the rules to create a text message which tells in a very effective way what the two dates are. Let's assume that my solution is ...
27
votes
4answers
1k views

You, Me, or Joe Soap

When listing content in an application (think of a list of documents) we show the name of the document and the name of the author. What should be shown for the author's name when the person reading ...
8
votes
3answers
332 views

Using “user” in a URL structure

This question follows on from this question: Better term for “user”. If it's bad UX to call people using your product "user" then isn't it also bad UX to structure your URL's as YourDomain.com/user/...
52
votes
2answers
18k views

When to use “join,” “register,” or “sign up”?

For a user, when is it better to be asked to do the following: "Sign In" vs. "Log in" "Join" vs. "Register" vs. "Sign Up" "Sign Out" vs. "Log out" Different websites seem to use them differently, ...
22
votes
7answers
6k views

What is the right success message?

What would be the right success message when the the user deletes a record? I could think of the following: Record has been successfully deleted Record has been deleted Record was successfully ...
3
votes
4answers
201 views

Is default text needed for simple forms?

Does having default text on simple forms improve usability or simply clutter the interface? I have a sign in form that is very simple, and visually I think it would be better without the default text,...
14
votes
4answers
646 views

Should an interface ever say “thank you”?

I just read an answer to another question, in which Roger Attrill wrote: You might not need to say Thank you if this is a very frequent action or if your user's won't appreciate the nicety - ...
19
votes
2answers
9k views

Recommendations for good resources on writing good error messages [closed]

Writing good error messages which help users understand how to use the system is difficult. Often we get bug reports stating "Error message x is confusing" which usually sparks a long debate in the ...
7
votes
6answers
855 views

Alternative wording to 'upgrade from free trial to a paying plan'?

Looking for an alternative to 'upgrade'. The problem is that in our web-app ui and communication, we are currently using two different versions of upgrade: the common upgrade/downgrade of the ...
2
votes
4answers
271 views

How to describe three different levels of sharing?

A person has some content that they've created, and they want to share it. The application allows one of 3 states for content. Not shared - Not shared with anyone. Open sharing - shared with ...
61
votes
23answers
7k views

Better term for “user” [closed]

I often have to explain some aspect of an application, and often need to refer to users. I really don't like the term as it is not something with a good connotation (e.g. drug users) to the non-...
42
votes
5answers
2k views

Should an interface ever say “please”?

Often I'll see a website, especially when registering or filling out a form that says something like "Please only use letters and numbers in this field" or "Please try again." Please is a pleasantry ...
1
vote
5answers
104 views

What could be a single term (for use in a website) to refer to a community that encompasses students groups, academic institutes & recruiters?

I need a simple term that I could use in website's main navigation bar to refer to community encompassing academic groups, academic institutes & recruiters. The target page is supposed to contain ...
7
votes
2answers
273 views

How do I test the effectiveness of copy earlier in the project?

Me and the UX team at our company are looking for a best practice on testing written copy. We make sketches using Balsamiq, we prototype it, test it, iterate it and then test it using Dreamweaver. We ...
0
votes
5answers
226 views

Single replacement for: “Upload a document” and “Upload a Video”

I need a single replacement, to place in GUI, that categorises both "document" and "video". I need to place in my website interface to replace: "Upload a document"... and "Upload a video"......
287
votes
13answers
59k views

Should I use Yes/No or Ok/Cancel on my message box?

Semantically, the Yes/No buttons are roughly equivalent to the Ok/Cancel buttons, but in general what would you recommend to use? Should I always use Yes/No or always use Ok/Cancel? Or does it depend ...