the art of writing promotional text to make an emotional impression on the reader, usually to encourage a purchase. Don't confuse with [tag:copyright].

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2
votes
2answers
366 views

Acceptable pleasantry for ending transaction?

Today I was thinking of friendly way to end a transaction on my webpage. For the purpose of this question think of it as a standard receipt/confirmation page at the end of a shopping order. Most ...
20
votes
5answers
2k views

How to display different levels of importance?

On one of my projects I am currently trying to solve a problem of levels of importance. Due to technical reasons we need five levels of importance, which would be shown to the user in some abbreviated ...
8
votes
3answers
323 views

When is it better to use “You” versus using the user's name?

Currently we are designing a task management system that notifies users of current tasks they need to complete and about the status of tasks they have assigned. We are struggling with using "You" ...
0
votes
4answers
77 views

Does the term “Wallet credit” or “Store credit” makes more sense to users

Working on the returns module of an ecommerce website and app, when the user returns something they can decide to get credit added to their virtual wallet (which can be used to buy other products on ...
26
votes
4answers
2k views

Should I include the word 'this' in an in-paragraph hyperlink?

I have the following in my StackExchange profile signature on some other fora. Those interested in Arts and Crafts, please Commit to this stackoverflow proposal! Well, I read somewhere that ...
1
vote
1answer
42 views

How to differentiate two types of gift subscriptions

We currently offer two different gift subscription types. There is a one time gift, and a recurring gift. I'm trying to figure out the best terminology for the user to understand what a recurring ...
25
votes
1answer
2k views

What do you call a website which is not in beta, but a re-launch with possible teething problems?

we are a launching a new website soon. We have ran some beta versions to users, but we are going to finally press the button, turn off the old one and only have the new website. I want to let users ...
0
votes
1answer
103 views

Checkbox Label Clarity

I have a checkbox that is used to toggle a filter on a returned set of data displayed on the page. The data consists of rows of media items (i.e. photos, video, docs) each with a date range during ...
2
votes
2answers
137 views

Should I offer an “If your download does not start…” option?

I'm designing a web app where you can download a single file or a dynamically-generated zip file of several files. For single files, I am planning for the file to be downloaded immediately. For ...
1
vote
5answers
262 views

What should I call users who are not banned?

I'm writing an application to manage users. To avoid clutter, I want to create two tabs: Users and banned users, which is going to look like this: What should I call users who are not banned?
3
votes
3answers
141 views

A better name for “Non Archived” entries

My app shows a list of items that require the user's attention, and allows to "archive" some of them, and access the archived items later (like in Gmail) I can't figure out a name for the "Non ...
2
votes
1answer
55 views

Alternatives to the word “credential”

I am currently working on an account management page, where the user can edit their sign in credentials. I'm looking for a strong CTA term that is not "Manage your credentials". There is secondary ...
0
votes
1answer
26 views

Copy question: What to call credential management

I am looking for help deciding on CTA copy, for a button that launches the credential management page. This page will allow a user to update their credentials, the user can: Add a password (If one ...
0
votes
3answers
70 views

Reminder text for an iOS meditation app

I wanted to see what your thoughts were on the simple reminder text that comes up when a user has turned reminders on for a meditation app I've built. As of now it is "This is your reminder to ...
2
votes
3answers
86 views

The pitfalls of rewording common phrases such as 'FAQs'

Personally, I'm not too keen on the phrase 'Frequently Asked Questions' - I think more often than not it provides a negative connotation where one isn't warranted. Now obviously this is a very common ...
0
votes
3answers
107 views

Conceptually similar but actionably different choices in a modal

I have a modal in which users can choose between removing a user entirely withdrawing the user while leaving an archival entry in the list cancelling out of the modal without taking any action ...
0
votes
5answers
90 views

Best way to differentiate “downloading content” and “downloaded content”

I'm working on an iOS app that lets users download and watch video content. In the playlist section I'm trying to find a way to clearly show what titles are being downloaded, and which ones have been ...
0
votes
2answers
123 views

Is the usage of exclamation marks in copy jarring to users?

I've always been taught that exclamation marks in body, header or even any other text, is jarring to users, however, I'm not too sure why that is, if it is in the first place. I'm not talking about ...
1
vote
5answers
133 views

Should a CTA name use more casual/friendly language or direct language

I am currently working on a project where a user configures their product and the next step for our user is to click a CTA to contact us about this product. Our main success metric is the successful ...
0
votes
3answers
226 views

Is it ok to include an image in email signatures?

Over the years my company has had anniversaries, won awards, and done various other noteworthy things. For each of these "major" events, someone in HR will ask everyone in the company to include some ...
0
votes
3answers
87 views

Coming Soon Mobile App - How do I ask for users email?

I'm creating a landing page for my app which will have an input for user's email if they want to be notified when the app launches. My question is what is the best copy to accompany the email input? ...
0
votes
2answers
412 views

alternative to 'menu' when placing text with a hamburger nav stack icon

Ive been trying to think through some alternative text to place next to a hamburger nav icon. I feel 'menu' sounds like a restaurant, although the only other thing i could think of was to use the ...
10
votes
6answers
1k views

Should map markers be called pins or markers?

For reasons I won't explain, I have to change the word 'issues' to something different in our UI. 'Issues' corresponds to the number of map markers on a user's map. Should 'issues' be changed to ...
58
votes
15answers
7k views

Alternatives to “Like”, “+1”, “Bookmark”, and “Favorite”?

I'm building a web-app where users indicate that they "like" feed-items published by other users. The act of "liking" also inherently bookmarks the feed-item as well as the publishing user. I'm ...
26
votes
6answers
2k views

Is it OK to phrase the title of a modal as a question?

Modals are often used to force the user to make a decision, so they're basically questions. Is it ok to present the question in the title of the modal? Something about it rubs me the wrong way. This ...
0
votes
1answer
74 views

What is the best phrasing for “starting price” of a product on ecommerce site?

On an ecommerce site, I'm showing products and a starting price. Should I say: 1. "As low as $50" 2. "Starting at $50" 3. "From $50" 4. "$50 and up" 5. other?! Please see mockup with 4 examples for ...
0
votes
1answer
72 views

Alert box wording [duplicate]

What do you think would be a good alternative word to 'Cancel' on an alert box. An example message is: You are about to change your password, press confirm to change or cancel to ... Then I have ...
0
votes
1answer
52 views

Microcopy for searching

I was designing a microcopy for searching friends on an online community. I want to enable users to search either by names/emails or comma separated criteria. I made a draft wireframes shown on the ...
66
votes
10answers
7k views

“New” vs. “Create”

For buttons that initiate some content creation interaction, which label is better: "New X" or "Create X"? Are there specific uses that in which one is better than the other?
3
votes
4answers
122 views

In the UXD process who owns the body copy?

I am currently working on a web based application and we have wireframes and style guides. Our process works something like this ... designs for each major flow are prototyped and visual creates the ...
3
votes
5answers
505 views

Update vs. Save

I'm working on an application that has a lot of CRUD functionality. When creating an element, I have a button labeled with "Save". My original thoughts were to bring this "Save" button across all ...
23
votes
6answers
2k views

Next vs. Continue

Is there any situation in which either Next vs. Continue would be more appropriate to use? I'm working on an application that has many, many different forms (data entry), and have been using the word ...
0
votes
2answers
183 views

Ordering of website developer, development years and copyright sign in footer

Are there any specific etiquettes or reasons to organize the following details to a footer in some order? [Developer] [Years] (C) Currently my data is organized as: [Years] [a href="dev's site" ...
3
votes
1answer
173 views

Save vs. Submit vs. Done vs. “Specific Action”

I am working on a Web Application (not a website with forms). It is a fairly exhaustive system with 250+ unique pages design. It has pages/sections/ settings where the main “actions” to be performed ...
0
votes
2answers
2k views

Best text/copy to label a CAPTCHA with?

I don't want to hear why CAPTCHA's suck for user experience, I already know the pros and cons. I am using CAPTCHA on a website that has an older audience that may not be familiar with what CAPTCHA's ...
4
votes
2answers
129 views

Writing quotes of a business name with star as hyphen

I have a business with a name e.g. "my business". Wherever you see the company name it's always written as my★business - the company logo is similar and anywhere we write the name on the ...
0
votes
2answers
132 views

Should auto notifications include greeting / salutations?

I have built a template to follow when creating auto notifications from an internal system (for employees only), I had been advocating for including the greeting 'Hello <name>'. Currently the ...
6
votes
2answers
257 views

Airport kiosk signage title

I am designing signage for a Kiosk machine, which lets departing travelers deposit their leftover foreign money into various online products such as e-wallets, e-gift cards, or a donation. It will be ...
1
vote
3answers
185 views

How can the word “feedback” in the header affect potential new customers?

Background of my project I was recently asked to implement pages for customer feedback. This is aimed at customers who just bought one of our products. It is a major purchase of medical equipment. ...
1
vote
1answer
110 views

Correct wording in UI

I want to insert a sub menu called "X axis". Should it be "X axis", "X-axis" or something else?
4
votes
2answers
177 views

How to ask for a user's identity?

My company is working on an internal phone application to be used by many users that requires authentication. Based on historical data, we can assume the likelihood of a user's identity at a given ...
2
votes
1answer
58 views

Studies about personal message from company leadership?

I have a wireframe that I have created for a private business portal. The site is for private testing groups of experimental equipment. Since most users will be volunteers, I was wondering if a ...
4
votes
3answers
245 views

What is the correct way to reference GUI controls when writing content and copy

I'm writing documentation. It's technical documentation and my audience should be tech-savvy. However, I have reservations about referring to UI elements in an interface by the terminology that ...
2
votes
7answers
194 views

Do savings and subtotal need to be displayed on a product page?

We are designing a product page and I think having money you saved and subtotal is redundant as it appears in cart and during checkout. My colleagues think "You saved a total of $XX.XX" is crucial. ...
1
vote
3answers
84 views

Who/how/when is content handles in a (less than ideal) UX workflow?

In the several corporate UX settings I've been a part of, once consistent pain-point is content. A bit reason for that is that rarely do I see dedicated technical and copy writers on staff who are ...
6
votes
2answers
180 views

how should help text be written

I have a fairly large CRM-type Sass application for which I writing the help section. I'm wondering how should the help be best written: 1) When you press the blue button, you will do something cool ...
2
votes
6answers
236 views

Which is the more common term used: Preferences or Settings?

Given that preferences and settings are roughly equatable to users of websites, it seems the more commonly used term would be preferable for the sake of being more readily understood. I haven't been ...
0
votes
1answer
95 views

How to label a view toggle that determines whether to show “checks” and “deposits” in separate tables or to combine all transactions in a single table

I am working on an accounting form that shows a month's worth of bank transactions. The transactions can be displayed as either one table showing checks and another table showing deposits or as a ...
5
votes
2answers
141 views

Does the following constitute a user story?

I am creating user stories for the first time. I understand the basics: As a <role> I want <goal> so that <benefit>. I am ok writing things like 'as a customer I want to be able to submit ...
5
votes
2answers
361 views

Should numbers be written in numerals or words?

When writing numbers, should we use numerals ("5,000") or words ("five thousand")? I'm particularly interested in how easy each is to read and interpret, and whether it's an important consideration ...