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1
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1answer
75 views

Best interaction/layout for contact forms when users are ESL? [closed]

I'm helping design a website for a non-profit company and need some help. The company's audience are mostly uneducated mobile users. Many of them are English as a Second Language. I am wondering what ...
2
votes
4answers
144 views

Does a normal business really want me to call them, if they're only providing a premium rate phone number?

I'm not sure if this is in scope here, but I suppose any system, even phone support, has relevant UX aspects. I'm wondering if there's any situation where providing a premium rate phone number as the ...
0
votes
2answers
133 views

what do users expect to find on a “contact us” page?

My contact us page has a 90% hard bounce rate. What do users expect to find on the contact us page? I would like to reduce the bounce rate and engage the visitors more.
0
votes
0answers
52 views

Does adding a “contact founder” button to a site increase conversion?

I know I can A/B test, but I would like to see if there's any research available for this topic. I would also like to know where such a button should be located for maximum impact (conversion ...
0
votes
1answer
147 views

Adding a contact form on each page

I was visiting a friends' web page and realized that he has added contact form on each page. Actually I did not like it; but he told me he does want to catch every possibility that a visitor wants to ...
6
votes
1answer
716 views

“Hello@Domain.com” Email Addresses

I've noticed an increasing trend among companies (especially smaller companies and agencies) to have a "hello@domain.com" email address as the initial point of contact. My understanding of this is ...
0
votes
1answer
52 views

Should a Twitter logo be accompanied by anything else, or is it obvious enough?

Intent Notify users about the way to interact with us about our product. But only those that would actually care. Background We have a Twitter page for one of our products. But the person handling ...
0
votes
3answers
119 views

How to gather a map, addresses and contact form in a box

I'm working on a premium template, and need your ideas to architect the contact form box elements. I should put a contact form in this box, but haven't any good idea about that. If I add the form ...
4
votes
3answers
1k views

Where should I place a “live chat” link on my page?

I'm thinking of putting a "live chat" button or link on a site I work on. It should appear on every page, and ideally would be in the same location on every page. Are there any usability principles ...
1
vote
3answers
213 views

Should the Name field be required in a contact form?

Given the following form fields: Name Email Content (textarea) What are the pros and cons of having the Name as a required field? (The Email and Content are both required)
1
vote
3answers
75 views

Is it bad navigation to separate individual emails from the general contact of a “Contact Us” page?

The question title says it all, but to elaborate ... I have a "Who We Are" page with individual team member bios, and I have a "Contact Us" page. I want to give users the option of contacting our ...
0
votes
3answers
263 views

Is it better to use tabs instead of a dropdown menu in a contact form?

Is it better to use tabs instead of a dropdown menu in a contact form? Examples:
0
votes
1answer
182 views

Where is the best place to put contact information?

Comparing the two designs below, is it better to put contact information below the map in the right column or below the images and description on the left? Contact information below the map: ...
3
votes
3answers
507 views

Contact page. Which is the better wording?

What is the most appropriate Contact page title for a website? Contact, Contacts, Contact us or other? Contacts is used, among others, in iOS and Android. Seems to me more related to a list of ...
5
votes
4answers
289 views

'Contact Us' in Navigation bars

So looking at a particular site's analytics, you usually find 'Contact' very high on the list of destination page views. My question is... Do you think people expect 'contact us' to be the last ...
3
votes
3answers
1k views

Should I Put a Phone Number in the Header?

I see that it is really popular with web services nowadays to have their phone number in the header of the website. Is it really that effective? Does it make the company look more legit?