A client in Usability terms refers to a customer. Questions regarding this tag embrace how to convince, inform or make a client more aware of a certain process are part of the tag.

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1answer
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Design Matrix for Client Input

I have a question regarding client input in the UX process. I'm planing a Stakeholder Interview to kick off this project as it's a complete redesign of a existing web system. But I'd like to see where ...
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7answers
6k views

Why are clients afraid of empty space?

At first everybody agrees about the simplification need and the "less is more" theory. But when it comes to design, they are uncomfortable to see a minimalist page and want it to be filled with ...
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5answers
404 views

What are the common misconceptions, myths you face in your client work? [closed]

In your experience, what common misconceptions do clients have regarding web design and UX? Like caring too much about the fold, madly sticking to the 3-click rule. Btw, there's a good list on ...
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5answers
3k views

How do you combat the “As a user” comments

In my current organisation I am constantly running into clients (both internal and external) who (when disagreeing with a recommendation) say, "as a user ... I think you're wrong". How do you tell ...
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2answers
100 views

How does one perfect the art of client-facing UX

I am new to UX design, and one of the things I've noticed is that UX designers in agencies wil typically drive and facilitate client-facing interaction. That is, we have to present concepts and act as ...
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1answer
127 views

How do you scope a UI redesign project without missing anything important?

I need to scope a project without making anything inconsistent. Basically, I have a few weeks to make a large system as good as possible, providing UI sketches and a Photoshop styleguide at the end of ...
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4answers
410 views

If I am not the developer and I haven't hired one, how should I explain the development step of my UX design process to potential clients?

I'm working on a new website for my freelance UX design company. One feature that has done very well with usability testers so far is a new section of the site explaining my design process. Testers ...
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11answers
6k views

How to explain to my client the difference between Front End and Back End?

I'm currently managing a project to bring a medium-sized shop into the online world for the first time. The very non-technical shop owner is failing to understand what "front-end" and "back-end" ...
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2answers
83 views

How to help a client evaluate a sitemap

I'm currently working on a redesign of a very large/complex website with tens of thousands of pages and hundreds of contributors. The new design requires a significant departure from the current site ...
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4answers
271 views

Just how many wireframes should i be producing for my client?

I'm working for a client who is developing large self-serve activities for customer to manage their policy online. My question is this.... Should i be producing a wireframe for every single journey ...
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4answers
172 views

Presenting a new design to a client?

It's still a little bit difficult for me to comfortably present a design. It always feels like I'm searching for a structure as the words come out of my mouth. This leads to the presentation coming ...
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2answers
388 views

How to convince clients to use a one-page layout?

I've designed and developed a beta site with a one-page layout, which is having difficulty getting its final approval from the client's president and vice president. They are not technical people and ...
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1answer
107 views

How do I get my client to focus when he wants to do only more?

I am facing a classic situation where my client has drawn a gigantic mindmap with branching nodes and trees and given it to me for scoping out the project he wants built, Now I know that 80 percent ...
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2answers
154 views

What is the minimum amount of information you need in order to perform a quality heuristic evaluation?

My question is tangentially related to this one, but I'd like to take it a step further. Let's assume I'm an outside consultant and I'm working with a product or system that I have very little ...
9
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7answers
495 views

How do you sell UX to someone that doesn't want it?

The problem: Handling company information with spreadsheets, including Versioning over email Lack of format consistency Soft workarounds to Hard problems Susceptibility to human error in data input ...
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3answers
170 views

How to convey where a client is in your process?

In client work, you present the high level stages that you take them through. Do you use an additional artifact to show them (during the project) that you are at a given phase, and here are the ...
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1answer
172 views

Hidden interaction vs. numerous screens in a wireframe when presenting to a Client

I use Axure on daily basis. Initially, I used to cover every interaction in the wireframe. Of course it gets 'clickable' then (well, maybe some elements excepted, that need to be described because ...
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5answers
1k views

What are some examples of wireframe workshop activities?

At an onsite wireframing workshop with a client late next week, I'd like to do as much as possible to get them involved as a combined team rather than just dictating, lecturing, or performing for ...
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0answers
195 views

What is a good way of figuring out what to charge hourly for freelance UX work? [closed]

I am trying to figure out how much a junior and senior level UX experts charges an hour for freelance work.
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2answers
174 views

When to commit user data (a humble request from a systems guy…)

So, I am a systems programmer working on a UI (bad idea, maybe, but I think I do ok all things considered). Anyway, my program is an interface to a service running on a remote machine which controls ...
5
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3answers
409 views

How can I differentiate Client-side vs. Server-side filters to the user?

I have a client/server system. A database table on the server can contain a million records. I need to present various filter criteria to the user. One filter needs to be a server-side filter, such ...
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2answers
155 views

Managing Customer's UX expectations [closed]

Is there any good theory about it? What elements should one consider? User Interface / Cognition / Latency / Anything else? Is it only on the side of Non-Functional Requirements? or it lives also in ...
0
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1answer
146 views

Designating Unique Templates within a Wireframe Set

Is there a "threshold" that makes a template a Unique template within the wireframe set? I have defined my "unique" templates as when the layout can apply for any of those pages with simple/tedious ...
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7answers
1k views

How do you approach educating clients about “the fold” (and other UX 'myths')

I've always been of the belief that "the fold" is a bit of a misnomer, and indeed there's a whole bunch of research (including material posted on this very site) suggesting that users don't have a ...
7
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1answer
152 views

What do you do with an inconclusive AB Test? Keep the change or lose it?

Short Version If you run an AB Test, and the results are that there's no difference in your key metric, do you keep the experimental version, or revert the site back to the control? Story Version ...
5
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2answers
655 views

What is a simple way to explain the disciplines and benefits of UX to a client?

What is the clearest way to explain to a client the disciplines and benefits of User Experience Design? What I've got so far... This is the clearest definition of the disciplines I've seen, but it ...
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7answers
350 views

Convincing client to reduce content

I work as a web developer in an educational institution where bureaucracy is thick. One of our current projects involves redesigning a content-heavy section of the site. It is basically an electronic ...
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1answer
192 views

Dictionary of common web site elements

To save the co-workers and the clients from confusion a common language to describe the elements of the web site is a good idea I think. I've seen a couple of design pattern sites but I wonder if ...
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1answer
207 views

How do you deal with technologically impaired and ignorant clients? [closed]

I got an email today from my parents, that the navigation in their website/shop (Prestashop) is broken and they get an error if they click it. I had a look, and it turns out they manually deleted at ...
3
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2answers
219 views

What deliverables can one provide in a pitch for a client to show to his/her boss and get approval for a project?

I am in the position where a client is asking for some visual materials to show to his boss in order to get the go-ahead to sponsor a new project. This client has an existing site that we designed ...
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2answers
450 views

When to explain email verification process to the user?

We designed a new "Edit personal details" form in our system that allows the user to change his e-mail. Changing an e-mail sends a verification mail to the user's mailbox, and only after verification ...
9
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6answers
110 views

How do you find the balance between what the users' want and what the clients want?

You all know that project... After months of research, wireframing, prototyping, testing and workshops, there is that one client (normally the MD) that comes in at the end and knows everything better ...
2
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2answers
107 views

How should UX work be billed? [closed]

I'm wondering how others bill a UX service and how it should really be billed. I'm exposed to basing it on hours spent doing the work. However, I don't think that it's the most fit way of doing it ...