process of finalizing a purchase, whether at in a physical or digital environment.
52
votes
6answers
3k views
Preventing a user from pasting from the clipboard into a mandatory form field
In my online checkout process I, like many checkouts, have a field for the customer's email address along with a field to confirm the email address. They are both identical text boxes and accept email ...
40
votes
6answers
4k views
Why don't ATMs give you cash before your card?
I live in Australia, so this might not apply worldwide, but here, when withdrawing money, the ATM will give me back my bank card, then several seconds later the cash comes out.
This typically leads ...
20
votes
9answers
819 views
Is it user-friendly to make the main navigation bar disappear when the user proceeds to checkout?
On e-commerce websites (e.g. Amazon), I noticed that the main navigation bar is not displayed any more when the user proceeds to checkout. Why?
If the user wants to go back, he can only do it by ...
14
votes
9answers
399 views
How long should you leave items in a basket, before clearing it (if at all)?
Many online retailers allow you to add items to a basket prior to checkout.
Some of the big 'names' have a smart strategy that combine baskets and wishlists, and notify you on a future visit if an ...
11
votes
5answers
978 views
Combining all the address fields into one?
Both customers and companies want a quick and easy checkout experience. From what I've seen, a big UX bottleneck at checkout is the billing and/or shipping address(es) because there are so many input ...
9
votes
3answers
344 views
Paper prototype testing on checkout?
I would like to run few iterations of user testing on a checkout re-design. This project is still in the early stage so I would like to take full-advantage of the situation and run testing sessions on ...
9
votes
5answers
1k views
Which payment provider offers the best user experience? [closed]
I'm looking at building payments into my app. Users can subscribe to different plans and pay monthly. They'll get a free first month and won't be billed if they cancel anytime within the first month.
...
8
votes
5answers
505 views
Do users care about having multiple options for payment providers (paypal vs google checkout, etc.)?
I'm working on a sort of CMS with a built in payment system. We plan on having it support multiple payment processors like Paypal, Amazon, and Google Checkout, but I'm wondering if we need to present ...
8
votes
3answers
289 views
Is the shopping cart page part of the checkout process or not?
I'm currently working on the wireframes of a webshop for a chain of electronics stores (TV's, washing machines, etc). Users can place products in the shopping cart and start the checkout process from ...
7
votes
4answers
160 views
Is it a problem to have a link to 'View Your Basket' and 'Go To Checkout' that both go to the same place?
I have an eComm site i'm specing at the moment. When you add stuff to the basket the on-page basket at the top of the page will update to give you a running total with links to view the full basket as ...
6
votes
3answers
271 views
checkout: combining billing and payment screens
I am designing a checkout workflow where the old IA has mocked up different screens for billing/shipping and payment.
I want to combine into one page like this (which I've abbreviated):
I've said ...
6
votes
3answers
96 views
How to communicate that some customers may buy directly, others must set up account first?
We found that about 60% of all users meet the conditions for our service, so we can provide them the service directly (i.e. we can display its price, and direct them to the checkout process)
Other ...
5
votes
6answers
352 views
How many steps should a checkout process have?
I'm currently auditing an e-commerce website, and I noticed that the checkout process has 3 steps:
Login/registration
Delivery address/payment
Verify/place order
The page of the step 2 is quite ...
5
votes
4answers
934 views
Best practice: card expiry date on checkout
What is the best format for gathering the card expiry data during the checkout process on an eCommerce website?
So we need to collect the month of expiry and the date of expiry (as standard on all ...
5
votes
5answers
259 views
How do I maintain flow during checkout?
I am working on a payment process that is pretty typical. Users will be required to create a password during the sign up process so they can retrieve their (online) purchase later.
In the course of ...
5
votes
5answers
85 views
Voucher code field before login in?
On an ecommerce website, in order to checkout/pay, the user will need an account, so he will have to register.
After registering and being logged in, the user will be able to enter a voucher code, ...
4
votes
7answers
384 views
Why do checkout processes place payment info last?
Most e-commerce sites that I go to have payment information as the last step of the checkout process. Some of these sites provide the option to save my payment info for quicker checkout in the future ...
4
votes
4answers
401 views
Ecommerce checkout: Importance of order summary?
Doing this ecommerce checkout, and I'm curious, should the order summary be visible throughout the entire checkout process, or just at the last step (where the CC info is entered)?
I haven't read the ...
4
votes
5answers
128 views
Payment options Prepaid and paypal used incorrectly by customers
In our Online-Shop, we offer different payment options. The most important are "Prepay" and PayPal. With "Prepay" I mean customers have to transfer the money manually to our bankaccount (via ...
4
votes
3answers
177 views
Ordering actions in a toolbar
I'm building wireframes for a checkout/cart system. Based on the state of the cart, I have two toolbars within the item listings The actions are:
Save for later, Remove, Edit
Remove, Email When ...
3
votes
1answer
143 views
OK to omit quantity box in fashion ecommerce stores?
I notice some of the big fashion ecommerce stores have omitted the quantity box on their product details page (still visible on the cart page though), and I was wondering if it's OK for me to do the ...
3
votes
4answers
210 views
Where should I place this “continue shopping” button?
I working on the design of an ecommerce site and I was confused about the ideal placement for a continue shopping button when the user is presented with his cart page. I have three buttons on my page ...
3
votes
3answers
119 views
Asking for Shipping Method on Cart page?
I am currently involved in shopping cart redesign project. I have been doing competitive audit, and have noticed that most of the e-commerce sites out there ask users for the preferred shipping method ...
3
votes
4answers
148 views
How can I describe what checkboxes do in a long list of items?
In my web app, I have a long list of items on one side of the screen and a shopping basket list on the other.
Here is an example:
The app works by checking the boxes next to items and then clicking ...
3
votes
1answer
71 views
Multiple items in one basket that get processed at different rates on completion of checkout
Does anyone have any good ideas on how to solve the problem of having multiple products in one order (basket) that are processed at different rates once the user completes their purchase?
An example ...
2
votes
6answers
416 views
Creating Login Processes
I'm redesigning a login process for my product's website.
Right now I have my login process, billing address and shipping address on one page. I'm looking at other sites like Amazon and Barnes and ...
1
vote
1answer
177 views
are skinned or custom dropdown downs good or bad UX design
I would like to know if the use of "skinned" or "custom" dropdowns is seen to be bad UX or not?
I am aware that notable successful online retailers (who carry out Hallway Usability testing), do not ...
1
vote
2answers
131 views
Checkout - Realize the registration of the user's address before or after the checkout process?
I'm working on building an ecommerce solution. I have a question: I request the registration of the address of the user when the user creates one or only at the time of checkout?
Is there any A / B ...
1
vote
3answers
350 views
What are some good examples of payment experiences that allow users to save payment info? [closed]
Any examples or best practices related to saving, using saved, or modifying/managing payment info would be greatly appreciated!
1
vote
1answer
138 views
Shopping cart : Checkout
What is the best way to handle a shopping cart checkout :
redirect to paypal and let paypal handle all the work? (user will be send to another page is this an issue ? )
work in steps (like Apple ...
1
vote
1answer
216 views
What are the best practices for designing quote request forms in the insurance industry? [closed]
Can any of you suggest studies, usability test results and patterns for best insurance quote forms? How is this different from ecommerce checkouts or does much of the research around this also apply?
...
