process of finalizing a purchase, whether at in a physical or digital environment.

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68
votes
6answers
6k views

Preventing a user from pasting from the clipboard into a mandatory form field

In my online checkout process I, like many checkouts, have a field for the customer's email address along with a field to confirm the email address. They are both identical text boxes and accept email ...
64
votes
7answers
10k views

Why don't ATMs give you cash before your card?

I live in Australia, so this might not apply worldwide, but here, when withdrawing money, the ATM will give me back my bank card, then several seconds later the cash comes out. This typically leads ...
21
votes
6answers
2k views

Combining all the address fields into one?

Both customers and companies want a quick and easy checkout experience. From what I've seen, a big UX bottleneck at checkout is the billing and/or shipping address(es) because there are so many input ...
8
votes
4answers
5k views

Best practice: card expiry date on checkout

What is the best format for gathering the card expiry data during the checkout process on an eCommerce website? So we need to collect the month of expiry and the date of expiry (as standard on all ...
21
votes
9answers
2k views

Is it user-friendly to make the main navigation bar disappear when the user proceeds to checkout?

On e-commerce websites (e.g. Amazon), I noticed that the main navigation bar is not displayed any more when the user proceeds to checkout. Why? If the user wants to go back, he can only do it by ...
1
vote
5answers
995 views

Checkouts as a multi-step process or as a long form?

Our checkout system has 3 clear steps: Basic Information - Title, Name, Email, Phone Card Details - Payment Type, Card Details Billing/Delivery Address - Company Name, Address I would like to know ...
5
votes
3answers
357 views

Should I vary input field lengths in a single page checkout form?

I am currently designing a single page checkout form. I would appreciate some feedback on the lengths of my input fields. In the Billing and Shipping sections I have staggered the length of the ...
3
votes
2answers
961 views

Why ask for billing address first?

I'm working on a new checkout flow. I'm wondering why most e-merchants ask for billing address first instead of shipping address ? People are more likely to understand shipping address than billing ...
1
vote
3answers
113 views

Why did (ecommerce) registration rate go down at checkout when we tested social login buttons?

I work for a small ecommerce site and a bit ago we tested social login buttons for account creation. The way our site usually is setup is after checkout if you're not logged in, we mention you can ...