process of finalizing a purchase, whether at in a physical or digital environment.

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6
votes
2answers
108 views

Per-user billing without charging the client many times a month?

I'm working on a small SaaS product that will have a per-user pricing model (many users per client). I want to allow a client to add users whenever they want, but I don't want them to have to set up ...
2
votes
1answer
119 views

saas subscriptions listing incuding or excluding tax/VAT?

I'm looking for guidance from a UX standpoint whether to show a saas subscription price including or excluding tax. I'm mainly targeting B2B but it's useful for individuals too. I'm based in EU and ...
1
vote
1answer
18 views

Best practices for enterprise purchasing flows?

I'm helping a team member redesign the purchasing flow for one of our main products Right now (for a new user) the typical flow is: 1) land on pricing page --> 2) click "Buy now" --> 3) signup or ...
1
vote
3answers
98 views

Why did (ecommerce) registration rate go down at checkout when we tested social login buttons?

I work for a small ecommerce site and a bit ago we tested social login buttons for account creation. The way our site usually is setup is after checkout if you're not logged in, we mention you can ...
2
votes
2answers
116 views

Why do so many e-commerce sites break the purchasing flow when forcing a user to login or create an account?

Taking Amazon as an example, but I've seen it in other places as well. This is the screen you get once you click 'Proceed to checkout' in your shopping basket as a new user. Wouldn't it be better ...
0
votes
1answer
63 views

Online shopping steps: payment and confirmation vs review and payment

You are shopping online and you have already added some products to your shopping bag and proceeding to checkout. From the below options which one works better?
0
votes
1answer
49 views

Gesture based checkout for ecommerce app

We are working on a feature that allows returning customers to checkout with a gesture, since they have already given their payment and delivery info in their previous purchase. p.s. This is for ...
15
votes
10answers
5k views

How long should you leave items in a basket, before clearing it (if at all)?

Many online retailers allow you to add items to a basket prior to checkout. Some of the big 'names' have a smart strategy that combine baskets and wishlists, and notify you on a future visit if an ...
0
votes
0answers
38 views

Is it better to include cart view as 1st step of checkout?

We are trying to optimize on the checkout flow of our mobile app. This is the current flow of our app User adds product to cart > goes to cart page > clicks to start checkout it's a 3 step ...
0
votes
0answers
22 views

SaaS plan names for B2C [duplicate]

I'm creating a SaaS which will primary be marketed towards the B2C segment, but will also have a single plan for professionals/B2B. Plan 1 - Cheapest one (B2C) Plan 2 - Like Plan 1, but with ability ...
0
votes
2answers
85 views

Why we need 'county' on UK address forms

Inspired by the US equivalent here For UK address forms, I am struggling to find good enough reasons to keep a 'county' field, especially as my projects delivery options are not location determined. ...
0
votes
1answer
51 views

Visual/animation for an order success/confirmation screen

Designing the final screen of a checkout funnel on an ecommerce app. What would be a suitable visual or animation for this? I've looked at a few apps and websites, but most of them have just a thank ...
3
votes
2answers
63 views

Why not have sub-total in product page instead of checkout?

Every time I check out online it would cost more than what I expected. Why not have sub-total on the product page instead of check out? I understand some websites won't have my information to track ...
5
votes
6answers
281 views

On mobile checkout flow should product details be shown on review order/summary step?

I am working on the checkout flow for the mobile device, and it has 3 steps, Step 1- shipping details, step 2- payment details, step 3- order summary and confirm to buy. The flow starts with cart page ...
7
votes
3answers
372 views

Making a button appear after an action - good or bad?

I'm working on some kind of B2B checkout process for car dealers who buy cars from my client. In the 1st step of checkout, they have to choose between pick-up and delivery. This is what I'm going ...
3
votes
3answers
142 views

Shipping Cost in Shopping Cart Page?

I am working on Product e-commerce responsive website. It has shipping cost that we are showing in check-out page based on the shipping address entered by the user. The problem is, after entering the ...
0
votes
0answers
57 views

Improve standard shipping form layout

The shipping field seems pretty standard, meaning most platforms have the same fields.The three companies I analyzed are Amazon, Ebay, and Aliexpress on mobile. Their fields for adding a new address ...
1
vote
3answers
146 views

Displaying “clickability” on flat tiles

I am currently in the process of redesining a checkout for an e-commerce that has non-techy savvy audince. I am worried that without an actionable element such as radio / checkbox / button, our ...
0
votes
1answer
52 views

In checkout process, how to proceed when having an external payment method?

depending on the payment method chosen by the user, sometimes I must open it in a new window. Which could be the best way to manage this action? The look and feel of the new webpage is completely ...
0
votes
0answers
37 views

Checkout: Step-by-step or modular? [duplicate]

I am currently designing a checkout solution. Before actually designing a solution, I have often wondered which of the following approaches works best in which case. Step-by-step Used by companies ...
63
votes
7answers
10k views

Why don't ATMs give you cash before your card?

I live in Australia, so this might not apply worldwide, but here, when withdrawing money, the ATM will give me back my bank card, then several seconds later the cash comes out. This typically leads ...
2
votes
2answers
156 views

One page checkout with add to cart at the top to enhance conversation rate?

We are building an E-commerce website for a client that only sells one product (with different size). The customer can buy multiple quantity and different size every time. Now, we're having a ...
3
votes
3answers
47 views

Request customer uploads before or after checkout

I am working on a website where customers can order a number of products and each product will require several photos (often hundreds) to be uploaded by the customer - the number of photos varies ...
2
votes
4answers
145 views

Is taking users away from your website to a third party secure checkout bad UX?

So i read that when it is time to make the actual online payment you should not take the user to a third party website such as paypal or authorize.net because they become worried about the sudden ...
1
vote
3answers
795 views

Should we be including VAT in prices of products rather than adding it on at checkout?

Has anyone any experience of including VAT(Value Added Tax) in the price that is displayed next to a product? The standard pattern seems to be to add VAT on at the payment screen, after the user ...
15
votes
5answers
3k views

Should promotional codes automatically be deleted?

I've created an e-commerce system for a website I'm working on. The administrator can add promo-codes, add categories, and add items within those categories. When creating a promotional code the ...
0
votes
3answers
94 views

For a checkout page progress tracker, is it considered bad practice to skip to step 2 (if the user is already signed in)?

For a checkout page progress tracker, if the first step is login/register, is it considered bad practice to skip to step 2 (because the user is already logged in when they get to checkout)? Would it ...
47
votes
11answers
7k views

How can I make it extremely clear that the user needs to take one last action?

I am developing a new checkout wizard for my company's website, and I've added a "confirm your selections" panel as the last step in the wizard: From my perspective as the designer, I feel that I ...
3
votes
1answer
107 views

Back/Cancel Button on Registration/Checkout

It's generally recommended to place a Back, or Cancel button depending on information committed, on multi-step systems to allow the user to escape a process. It is one of the most basic heuristics ...
2
votes
2answers
384 views

Acceptable pleasantry for ending transaction?

Today I was thinking of friendly way to end a transaction on my webpage. For the purpose of this question think of it as a standard receipt/confirmation page at the end of a shopping order. Most ...
3
votes
2answers
96 views

Advice on removing header and footer when user is in waiting room for tickets?

We're currently working on a project for a local theatre, updating their website and booking process. We're currently reviewing the waiting room experience and the client has requested we remove the ...
0
votes
5answers
162 views

UI Pattern for selection list - feedback and suggestions

I'm designing an ecommerce checkout process and I would like to get some feedback or other ideas on how to visually display the shipping options for customers. Currently we have 3 options, regular, ...
2
votes
3answers
1k views

Is 'billing address' required for e-commerce checkouts?

Why do we need to input a billing address when purchasing online? Can this step be removed from the checkout process? Is 'shipping address' sufficient? The website only sells to individuals and ...
1
vote
2answers
91 views

Encourage users to Like/Dislike proposals

I am working on a marketplace for which clients get constant proposals from service providers. The proposals usually include an image, description and price. A large number of the clients browse ...
6
votes
4answers
275 views

Is confirmation on checkout still relevant?

Is confirmation of products and shipping details still relevant, or it simply adds information load to buyers. Especially when we think of mobile experiences. I know that we use them to prevent ...
4
votes
3answers
198 views

Product cart slide in or pop-up instead of redirect

I'm in process of redesigning a website for my company, in cooperation with a digital agency. Our business is one of the leading companies in our country that sells consumer electronics (notebooks, ...
0
votes
1answer
45 views

Do I need to include an info icon on my links that fire a lightbox?

I'm building a multi-step checkout process and I have a bunch of links within each step that provide additional information for the user about specific input fields. The input field/and links are ...
1
vote
2answers
73 views

Dynamic Billing Information Validations In Checkout System

I'm unsure if this is more of a UX or security oriented question, but here goes nothing. I'm currently trying to simplify my e-store's checkout process by adding dynamic client side validations using ...
5
votes
4answers
859 views

Ecommerce checkout: Importance of order summary?

Doing this ecommerce checkout, and I'm curious, should the order summary be visible throughout the entire checkout process, or just at the last step (where the CC info is entered)? I haven't read the ...
0
votes
0answers
75 views

Checkout system with offline payments

I'm trying to find the best way to handle offline payments (e.g. internet bank transfer) into a site which offers services like courses. At present there is a course registration form, when ...
3
votes
1answer
126 views

Is it useful to include a Facebook log in facility on an ecommerce website?

I'm in process of redesigning a website for my company, in cooperation with a digital agency. Our business is one of the leading companies in our country that sells consumer electronics (notebooks, ...
9
votes
6answers
3k views

How many steps should a checkout process have?

I'm currently auditing an e-commerce website, and I noticed that the checkout process has 3 steps: Login/registration Delivery address/payment Verify/place order The page of the step 2 is quite ...
0
votes
0answers
28 views

How can I decide when to use compulsory registration or guest checkout? [duplicate]

I am building a checkout process for a simple website shop (I'm a developer). The site is built to be responsive, so is expected to work on any screen size and be used on mobile, tablet & pc. The ...
21
votes
6answers
2k views

Combining all the address fields into one?

Both customers and companies want a quick and easy checkout experience. From what I've seen, a big UX bottleneck at checkout is the billing and/or shipping address(es) because there are so many input ...
3
votes
3answers
205 views

Progressive Disclosure on Credit Card Form

I'm toying with the idea of completely hiding the submit button on a credit card form until the user enters valid card info (checksummed number, expiration date, security code). As soon as invalid ...
4
votes
1answer
143 views

How can I validate an email account without leaving the checkout process?

Aside from the standard process in which someone receives an email to validate an account/registration to finish a signup process, is there any alternative/best practice that retains the user within ...
0
votes
0answers
182 views

When choosing payment options during checkout, should the Paypal option go directly to Paypal, or show a “continue to Paypal” link?

I currently have 2 payment options during checkout: Credit Card and Paypal. Currently, clicking on the Credit Card option will reveal a credit card form, and clicking on the Paypal option will take ...
2
votes
3answers
179 views

In a ticket-booking process, when should a spot be reserved for the user?

Should the spot be held: A. from the moment the user starts the booking process, or B. only when the user adds the ticket to the shopping cart? The booking process: User selects number of tickets ...
2
votes
1answer
1k views

Shopping cart : Checkout

What is the best way to handle a shopping cart checkout : redirect to paypal and let paypal handle all the work? (user will be send to another page is this an issue ? ) work in steps (like Apple ...
2
votes
1answer
69 views

Should I put the PayPal option at the beginning or middle of a purchase experience?

PayPal stores user addresses for quick shipping entry. The question I have is, should I have the PayPal vs. native pay option right at the front of the process, so all information is handled by PayPal ...