process of finalizing a purchase, whether at in a physical or digital environment.

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64
votes
6answers
6k views

Preventing a user from pasting from the clipboard into a mandatory form field

In my online checkout process I, like many checkouts, have a field for the customer's email address along with a field to confirm the email address. They are both identical text boxes and accept email ...
3
votes
3answers
186 views

Asking for Shipping Method on Cart page?

I am currently involved in shopping cart redesign project. I have been doing competitive audit, and have noticed that most of the e-commerce sites out there ask users for the preferred shipping method ...
3
votes
1answer
200 views

OK to omit quantity box in fashion ecommerce stores?

I notice some of the big fashion ecommerce stores have omitted the quantity box on their product details page (still visible on the cart page though), and I was wondering if it's OK for me to do the ...
5
votes
4answers
813 views

Ecommerce checkout: Importance of order summary?

Doing this ecommerce checkout, and I'm curious, should the order summary be visible throughout the entire checkout process, or just at the last step (where the CC info is entered)? I haven't read the ...
10
votes
3answers
538 views

Paper prototype testing on checkout?

I would like to run few iterations of user testing on a checkout re-design. This project is still in the early stage so I would like to take full-advantage of the situation and run testing sessions on ...
7
votes
4answers
218 views

Is it a problem to have a link to 'View Your Basket' and 'Go To Checkout' that both go to the same place?

I have an eComm site i'm specing at the moment. When you add stuff to the basket the on-page basket at the top of the page will update to give you a running total with links to view the full basket as ...
2
votes
6answers
751 views

Creating Login Processes

I'm redesigning a login process for my product's website. Right now I have my login process, billing address and shipping address on one page. I'm looking at other sites like Amazon and Barnes and ...
4
votes
3answers
463 views

Ordering actions in a toolbar

I'm building wireframes for a checkout/cart system. Based on the state of the cart, I have two toolbars within the item listings The actions are: Save for later, Remove, Edit Remove, Email When ...
8
votes
4answers
4k views

Best practice: card expiry date on checkout

What is the best format for gathering the card expiry data during the checkout process on an eCommerce website? So we need to collect the month of expiry and the date of expiry (as standard on all ...
9
votes
3answers
427 views

Is the shopping cart page part of the checkout process or not?

I'm currently working on the wireframes of a webshop for a chain of electronics stores (TV's, washing machines, etc). Users can place products in the shopping cart and start the checkout process from ...
9
votes
5answers
946 views

Do users care about having multiple options for payment providers (paypal vs google checkout, etc.)?

I'm working on a sort of CMS with a built in payment system. We plan on having it support multiple payment processors like Paypal, Amazon, and Google Checkout, but I'm wondering if we need to present ...
1
vote
3answers
474 views

What are some good examples of payment experiences that allow users to save payment info? [closed]

Any examples or best practices related to saving, using saved, or modifying/managing payment info would be greatly appreciated!
9
votes
5answers
2k views

Which payment provider offers the best user experience? [closed]

I'm looking at building payments into my app. Users can subscribe to different plans and pay monthly. They'll get a free first month and won't be billed if they cancel anytime within the first month. ...