process of finalizing a purchase, whether at in a physical or digital environment.

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0
votes
3answers
118 views

Where should a Continue Shopping link/button link to?

Typically, on ecommerce sites, there is a "Continue Shopping" button or a link in the checkout process. My question is: should that be linked to the previous page a visitor was on? (like a product ...
1
vote
2answers
245 views

Email address checkout - abandon cart emailers

Abandon cart emails. A great tool to capture those users that abandon your checkout process, send them an email to the effect of "whoops, looks like you left something in your basket, click here to ...
7
votes
3answers
255 views

Is the “shopping-cart” paradigm suitable for buying add-ons in an SaaS?

We are building an SaaS app where our users will have the opportunity to purchase add-ons such as custom domains, plan upgrades, templates and various other bits and pieces. We are considering a flow ...
1
vote
3answers
243 views

How to clarify checkout page?

I've recently learned that our checkout page can be a little confusing for some, older, people. It's split up in a "new customer" and a "registered customer" section. In the left part of the screen ...
5
votes
2answers
263 views

How do we handle a checkout process for unique items?

What methods are generally employed to handle checkout processes that involve unique items?--Selling paintings, for example. Some pitfalls maybe: A buyer purchases an item before a slower buyer is ...
2
votes
1answer
142 views

Structuring an e-commerce site for external sellers

My questions require a fair bit of background information, so please bare with me. We have an e-commerce app that lets users sell their records. To simplify the selling process we populated our ...
0
votes
2answers
322 views

Expiration (expiry) date - drop-down or typed? [duplicate]

I've done some research and noticed that a large number of successful eCommerce sites use a drop-down box for the 'expiration date' and other sites use a small text-box that allows for 2 or 4 ...
2
votes
6answers
8k views

“Expiry date” or “Expiration date” label

What is the best form label to use for the credit card expiry date (during a checkout process on an eCommerce website)? I've done some research and noticed that some sites use 'Expiration date' and ...
6
votes
2answers
146 views

UX perspective on asking the user for their 'industry'

When users go through my signup/checkout process, one of the questions I ask them is 'what industry are you in'? The reason we ask for 'industry' is to collect some marketing statistics (which I'm ...
15
votes
9answers
3k views

How long should you leave items in a basket, before clearing it (if at all)?

Many online retailers allow you to add items to a basket prior to checkout. Some of the big 'names' have a smart strategy that combine baskets and wishlists, and notify you on a future visit if an ...
6
votes
3answers
118 views

How to communicate that some customers may buy directly, others must set up account first?

We found that about 60% of all users meet the conditions for our service, so we can provide them the service directly (i.e. we can display its price, and direct them to the checkout process) Other ...
5
votes
5answers
165 views

Voucher code field before login in?

On an ecommerce website, in order to checkout/pay, the user will need an account, so he will have to register. After registering and being logged in, the user will be able to enter a voucher code, ...
21
votes
9answers
2k views

Is it user-friendly to make the main navigation bar disappear when the user proceeds to checkout?

On e-commerce websites (e.g. Amazon), I noticed that the main navigation bar is not displayed any more when the user proceeds to checkout. Why? If the user wants to go back, he can only do it by ...
9
votes
7answers
2k views

How many steps should a checkout process have?

I'm currently auditing an e-commerce website, and I noticed that the checkout process has 3 steps: Login/registration Delivery address/payment Verify/place order The page of the step 2 is quite ...
3
votes
1answer
135 views

Multiple items in one basket that get processed at different rates on completion of checkout

Does anyone have any good ideas on how to solve the problem of having multiple products in one order (basket) that are processed at different rates once the user completes their purchase? An example ...
2
votes
1answer
792 views

Shopping cart : Checkout

What is the best way to handle a shopping cart checkout : redirect to paypal and let paypal handle all the work? (user will be send to another page is this an issue ? ) work in steps (like Apple ...
4
votes
5answers
214 views

Payment options Prepaid and paypal used incorrectly by customers

In our Online-Shop, we offer different payment options. The most important are "Prepay" and PayPal. With "Prepay" I mean customers have to transfer the money manually to our bankaccount (via ...
4
votes
7answers
615 views

Why do checkout processes place payment info last?

Most e-commerce sites that I go to have payment information as the last step of the checkout process. Some of these sites provide the option to save my payment info for quicker checkout in the future ...
1
vote
1answer
321 views

are skinned or custom dropdown downs good or bad UX design

I would like to know if the use of "skinned" or "custom" dropdowns is seen to be bad UX or not? I am aware that notable successful online retailers (who carry out Hallway Usability testing), do not ...
3
votes
4answers
483 views

Where should I place this “continue shopping” button?

I working on the design of an ecommerce site and I was confused about the ideal placement for a continue shopping button when the user is presented with his cart page. I have three buttons on my page ...
1
vote
1answer
737 views

What are the best practices for designing quote request forms in the insurance industry? [closed]

Can any of you suggest studies, usability test results and patterns for best insurance quote forms? How is this different from ecommerce checkouts or does much of the research around this also apply? ...
5
votes
4answers
255 views

How can I describe what checkboxes do in a long list of items?

In my web app, I have a long list of items on one side of the screen and a shopping basket list on the other. Here is an example: The app works by checking the boxes next to items and then clicking ...
1
vote
2answers
178 views

Checkout - Realize the registration of the user's address before or after the checkout process?

I'm working on building an ecommerce solution. I have a question: I request the registration of the address of the user when the user creates one or only at the time of checkout? Is there any A / B ...
58
votes
6answers
8k views

Why don't ATMs give you cash before your card?

I live in Australia, so this might not apply worldwide, but here, when withdrawing money, the ATM will give me back my bank card, then several seconds later the cash comes out. This typically leads ...
6
votes
3answers
426 views

checkout: combining billing and payment screens

I am designing a checkout workflow where the old IA has mocked up different screens for billing/shipping and payment. I want to combine into one page like this (which I've abbreviated): I've said ...
7
votes
5answers
420 views

How do I maintain flow during checkout?

I am working on a payment process that is pretty typical. Users will be required to create a password during the sign up process so they can retrieve their (online) purchase later. In the course of ...
20
votes
6answers
2k views

Combining all the address fields into one?

Both customers and companies want a quick and easy checkout experience. From what I've seen, a big UX bottleneck at checkout is the billing and/or shipping address(es) because there are so many input ...
59
votes
6answers
5k views

Preventing a user from pasting from the clipboard into a mandatory form field

In my online checkout process I, like many checkouts, have a field for the customer's email address along with a field to confirm the email address. They are both identical text boxes and accept email ...
3
votes
3answers
176 views

Asking for Shipping Method on Cart page?

I am currently involved in shopping cart redesign project. I have been doing competitive audit, and have noticed that most of the e-commerce sites out there ask users for the preferred shipping method ...
3
votes
1answer
184 views

OK to omit quantity box in fashion ecommerce stores?

I notice some of the big fashion ecommerce stores have omitted the quantity box on their product details page (still visible on the cart page though), and I was wondering if it's OK for me to do the ...
5
votes
4answers
690 views

Ecommerce checkout: Importance of order summary?

Doing this ecommerce checkout, and I'm curious, should the order summary be visible throughout the entire checkout process, or just at the last step (where the CC info is entered)? I haven't read the ...
10
votes
3answers
498 views

Paper prototype testing on checkout?

I would like to run few iterations of user testing on a checkout re-design. This project is still in the early stage so I would like to take full-advantage of the situation and run testing sessions on ...
7
votes
4answers
208 views

Is it a problem to have a link to 'View Your Basket' and 'Go To Checkout' that both go to the same place?

I have an eComm site i'm specing at the moment. When you add stuff to the basket the on-page basket at the top of the page will update to give you a running total with links to view the full basket as ...
2
votes
6answers
697 views

Creating Login Processes

I'm redesigning a login process for my product's website. Right now I have my login process, billing address and shipping address on one page. I'm looking at other sites like Amazon and Barnes and ...
4
votes
3answers
290 views

Ordering actions in a toolbar

I'm building wireframes for a checkout/cart system. Based on the state of the cart, I have two toolbars within the item listings The actions are: Save for later, Remove, Edit Remove, Email When ...
7
votes
4answers
3k views

Best practice: card expiry date on checkout

What is the best format for gathering the card expiry data during the checkout process on an eCommerce website? So we need to collect the month of expiry and the date of expiry (as standard on all ...
9
votes
3answers
385 views

Is the shopping cart page part of the checkout process or not?

I'm currently working on the wireframes of a webshop for a chain of electronics stores (TV's, washing machines, etc). Users can place products in the shopping cart and start the checkout process from ...
9
votes
5answers
776 views

Do users care about having multiple options for payment providers (paypal vs google checkout, etc.)?

I'm working on a sort of CMS with a built in payment system. We plan on having it support multiple payment processors like Paypal, Amazon, and Google Checkout, but I'm wondering if we need to present ...
1
vote
3answers
436 views

What are some good examples of payment experiences that allow users to save payment info? [closed]

Any examples or best practices related to saving, using saved, or modifying/managing payment info would be greatly appreciated!
9
votes
5answers
2k views

Which payment provider offers the best user experience? [closed]

I'm looking at building payments into my app. Users can subscribe to different plans and pay monthly. They'll get a free first month and won't be billed if they cancel anytime within the first month. ...