1
vote
2answers
141 views

Is 'billing address' required for e-commerce checkouts?

Why do we need to input a billing address when purchasing online? Can this step be removed from the checkout process? Is 'shipping address' sufficient? The website only sells to individuals and ...
1
vote
1answer
113 views

What are the benefits/disadvantages of splitting up checkout process

The purchase page (https://staging.volcanicpixels.com/ssl/buy) has quite a few fields on it and I'm considering splitting it up however I'm not sure whether that would actually improve the process at ...
3
votes
1answer
98 views

Rich interaction experience in forms

The guys say that by adding their animation plugin the experience is improved: https://medium.com/ui-ux-articles/3d1b0a9b810e Now, of course it is prettier, but what about the whole theory of ...
0
votes
2answers
122 views

Vertical alignment of credit card date fields

Echoing my answer to Is it a bad idea to have all credit card fields on one horizontal line?, there is much evidence that suggests that vertically aligned fields and labels are the best way to layout ...
1
vote
1answer
94 views

Should payment details be retained on checkout page reload?

If a customer tries to checkout with invalid credit card/direct debit details, should the details be wiped when the page is reloaded? If so, which details? Only credit card number/bank account ...
1
vote
5answers
489 views

Checkouts as a multi-step process or as a long form?

Our checkout system has 3 clear steps: Basic Information - Title, Name, Email, Phone Card Details - Payment Type, Card Details Billing/Delivery Address - Company Name, Address I would like to know ...
0
votes
2answers
224 views

Expiration (expiry) date - drop-down or typed? [duplicate]

I've done some research and noticed that a large number of successful eCommerce sites use a drop-down box for the 'expiration date' and other sites use a small text-box that allows for 2 or 4 ...
2
votes
6answers
3k views

“Expiry date” or “Expiration date” label

What is the best form label to use for the credit card expiry date (during a checkout process on an eCommerce website)? I've done some research and noticed that some sites use 'Expiration date' and ...
6
votes
2answers
144 views

UX perspective on asking the user for their 'industry'

When users go through my signup/checkout process, one of the questions I ask them is 'what industry are you in'? The reason we ask for 'industry' is to collect some marketing statistics (which I'm ...
1
vote
1answer
629 views

What are the best practices for designing quote request forms in the insurance industry? [closed]

Can any of you suggest studies, usability test results and patterns for best insurance quote forms? How is this different from ecommerce checkouts or does much of the research around this also apply? ...
17
votes
6answers
2k views

Combining all the address fields into one?

Both customers and companies want a quick and easy checkout experience. From what I've seen, a big UX bottleneck at checkout is the billing and/or shipping address(es) because there are so many input ...
7
votes
4answers
2k views

Best practice: card expiry date on checkout

What is the best format for gathering the card expiry data during the checkout process on an eCommerce website? So we need to collect the month of expiry and the date of expiry (as standard on all ...