process of finalizing a purchase, whether at in a physical or digital environment.

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0
votes
0answers
32 views

Is it better to include cart view as 1st step of checkout?

We are trying to optimize on the checkout flow of our mobile app. This is the current flow of our app User adds product to cart > goes to cart page > clicks to start checkout it's a 3 step ...
0
votes
0answers
18 views

SaaS plan names for B2C

I'm creating a SaaS which will primary be marketed towards the B2C segment, but will also have a single plan for professionals/B2B. Plan 1 - Cheapest one (B2C) Plan 2 - Like Plan 1, but with ability ...
0
votes
2answers
63 views

Why we need 'county' on UK address forms

Inspired by the US equivalent here For UK address forms, I am struggling to find good enough reasons to keep a 'county' field, especially as my projects delivery options are not location determined. ...
0
votes
1answer
42 views

Visual/animation for an order success/confirmation screen

Designing the final screen of a checkout funnel on an ecommerce app. What would be a suitable visual or animation for this? I've looked at a few apps and websites, but most of them have just a thank ...
3
votes
2answers
59 views

Why not have sub-total in product page instead of checkout?

Every time I check out online it would cost more than what I expected. Why not have sub-total on the product page instead of check out? I understand some websites won't have my information to track ...
6
votes
3answers
354 views

Making a button appear after an action - good or bad?

I'm working on some kind of B2B checkout process for car dealers who buy cars from my client. In the 1st step of checkout, they have to choose between pick-up and delivery. This is what I'm going ...
0
votes
0answers
52 views

Improve standard shipping form layout

The shipping field seems pretty standard, meaning most platforms have the same fields.The three companies I analyzed are Amazon, Ebay, and Aliexpress on mobile. Their fields for adding a new address ...
1
vote
3answers
127 views

Displaying “clickability” on flat tiles

I am currently in the process of redesining a checkout for an e-commerce that has non-techy savvy audince. I am worried that without an actionable element such as radio / checkbox / button, our ...
1
vote
2answers
62 views

Why do so many e-commerce sites break the purchasing flow when forcing a user to login or create an account?

Taking Amazon as an example, but I've seen it in other places as well. This is the screen you get once you click 'Proceed to checkout' in your shopping basket as a new user. Wouldn't it be better ...
0
votes
1answer
49 views

In checkout process, how to proceed when having an external payment method?

depending on the payment method chosen by the user, sometimes I must open it in a new window. Which could be the best way to manage this action? The look and feel of the new webpage is completely ...
0
votes
0answers
36 views

Checkout: Step-by-step or modular? [duplicate]

I am currently designing a checkout solution. Before actually designing a solution, I have often wondered which of the following approaches works best in which case. Step-by-step Used by companies ...
2
votes
2answers
125 views

One page checkout with add to cart at the top to enhance conversation rate?

We are building an E-commerce website for a client that only sells one product (with different size). The customer can buy multiple quantity and different size every time. Now, we're having a ...
2
votes
4answers
118 views

Is taking users away from your website to a third party secure checkout bad UX?

So i read that when it is time to make the actual online payment you should not take the user to a third party website such as paypal or authorize.net because they become worried about the sudden ...
15
votes
5answers
3k views

Should promotional codes automatically be deleted?

I've created an e-commerce system for a website I'm working on. The administrator can add promo-codes, add categories, and add items within those categories. When creating a promotional code the ...
3
votes
1answer
96 views

Back/Cancel Button on Registration/Checkout

It's generally recommended to place a Back, or Cancel button depending on information committed, on multi-step systems to allow the user to escape a process. It is one of the most basic heuristics ...
3
votes
3answers
46 views

Request customer uploads before or after checkout

I am working on a website where customers can order a number of products and each product will require several photos (often hundreds) to be uploaded by the customer - the number of photos varies ...
46
votes
11answers
6k views

How can I make it extremely clear that the user needs to take one last action?

I am developing a new checkout wizard for my company's website, and I've added a "confirm your selections" panel as the last step in the wizard: From my perspective as the designer, I feel that I ...
2
votes
2answers
384 views

Acceptable pleasantry for ending transaction?

Today I was thinking of friendly way to end a transaction on my webpage. For the purpose of this question think of it as a standard receipt/confirmation page at the end of a shopping order. Most ...
3
votes
2answers
90 views

Advice on removing header and footer when user is in waiting room for tickets?

We're currently working on a project for a local theatre, updating their website and booking process. We're currently reviewing the waiting room experience and the client has requested we remove the ...
3
votes
2answers
75 views

Per-user billing without charging the client many times a month?

I'm working on a small SaaS product that will have a per-user pricing model (many users per client). I want to allow a client to add users whenever they want, but I don't want them to have to set up ...
0
votes
5answers
146 views

UI Pattern for selection list - feedback and suggestions

I'm designing an ecommerce checkout process and I would like to get some feedback or other ideas on how to visually display the shipping options for customers. Currently we have 3 options, regular, ...
1
vote
2answers
89 views

Encourage users to Like/Dislike proposals

I am working on a marketplace for which clients get constant proposals from service providers. The proposals usually include an image, description and price. A large number of the clients browse ...
6
votes
4answers
247 views

Is confirmation on checkout still relevant?

Is confirmation of products and shipping details still relevant, or it simply adds information load to buyers. Especially when we think of mobile experiences. I know that we use them to prevent ...
1
vote
2answers
65 views

Dynamic Billing Information Validations In Checkout System

I'm unsure if this is more of a UX or security oriented question, but here goes nothing. I'm currently trying to simplify my e-store's checkout process by adding dynamic client side validations using ...
0
votes
0answers
68 views

Checkout system with offline payments

I'm trying to find the best way to handle offline payments (e.g. internet bank transfer) into a site which offers services like courses. At present there is a course registration form, when ...
4
votes
3answers
167 views

Product cart slide in or pop-up instead of redirect

I'm in process of redesigning a website for my company, in cooperation with a digital agency. Our business is one of the leading companies in our country that sells consumer electronics (notebooks, ...
3
votes
1answer
114 views

Is it useful to include a Facebook log in facility on an ecommerce website?

I'm in process of redesigning a website for my company, in cooperation with a digital agency. Our business is one of the leading companies in our country that sells consumer electronics (notebooks, ...
3
votes
3answers
111 views

Shipping Cost in Shopping Cart Page?

I am working on Product e-commerce responsive website. It has shipping cost that we are showing in check-out page based on the shipping address entered by the user. The problem is, after entering the ...
0
votes
0answers
27 views

How can I decide when to use compulsory registration or guest checkout? [duplicate]

I am building a checkout process for a simple website shop (I'm a developer). The site is built to be responsive, so is expected to work on any screen size and be used on mobile, tablet & pc. The ...
5
votes
6answers
250 views

On mobile checkout flow should product details be shown on review order/summary step?

I am working on the checkout flow for the mobile device, and it has 3 steps, Step 1- shipping details, step 2- payment details, step 3- order summary and confirm to buy. The flow starts with cart page ...
3
votes
3answers
180 views

Progressive Disclosure on Credit Card Form

I'm toying with the idea of completely hiding the submit button on a credit card form until the user enters valid card info (checksummed number, expiration date, security code). As soon as invalid ...
1
vote
3answers
584 views

Should we be including VAT in prices of products rather than adding it on at checkout?

Has anyone any experience of including VAT(Value Added Tax) in the price that is displayed next to a product? The standard pattern seems to be to add VAT on at the payment screen, after the user ...
4
votes
1answer
119 views

How can I validate an email account without leaving the checkout process?

Aside from the standard process in which someone receives an email to validate an account/registration to finish a signup process, is there any alternative/best practice that retains the user within ...
0
votes
1answer
45 views

Do I need to include an info icon on my links that fire a lightbox?

I'm building a multi-step checkout process and I have a bunch of links within each step that provide additional information for the user about specific input fields. The input field/and links are ...
2
votes
1answer
86 views

saas subscriptions listing incuding or excluding tax/VAT?

I'm looking for guidance from a UX standpoint whether to show a saas subscription price including or excluding tax. I'm mainly targeting B2B but it's useful for individuals too. I'm based in EU and ...
0
votes
0answers
155 views

When choosing payment options during checkout, should the Paypal option go directly to Paypal, or show a “continue to Paypal” link?

I currently have 2 payment options during checkout: Credit Card and Paypal. Currently, clicking on the Credit Card option will reveal a credit card form, and clicking on the Paypal option will take ...
2
votes
3answers
162 views

In a ticket-booking process, when should a spot be reserved for the user?

Should the spot be held: A. from the moment the user starts the booking process, or B. only when the user adds the ticket to the shopping cart? The booking process: User selects number of tickets ...
2
votes
1answer
69 views

Should I put the PayPal option at the beginning or middle of a purchase experience?

PayPal stores user addresses for quick shipping entry. The question I have is, should I have the PayPal vs. native pay option right at the front of the process, so all information is handled by PayPal ...
14
votes
4answers
1k views

Address entry as a single textarea [duplicate]

I am building a ecommerce checkout flow and am looking for best practices for the billing/shipping entries. Every site I use and every one I've looked at for inspiration has the address entries as a ...
0
votes
1answer
76 views

Multiple price point offerings

I'm looking for a way to intuitively display three price points for a single product - leaving the user to decide upon which they'd like to pay. Generally, successful eCommerce sites feature a ...
1
vote
1answer
275 views

Should a progress bar reflect the current step if a user goes back to edit a step?

I have a simple 4 step process where a user goes into each step, chooses items and checks out at the last step. A fixed overview sits to the left of the page and tells users what their choices have ...
5
votes
3answers
251 views

The login, sign in/up and checkout process

So I've taken on the task of rebuilding the checkout process since the way it's done now is really horrifying for the end user.. I've drafted a chart of how the process is today where each box is a ...
1
vote
2answers
85 views

Undoing a dynamic update

We have a checkout process which follows this sequence: choose between two possible products select a duration for the chosen product enter payment details your receipt We want to compress steps 1 ...
0
votes
3answers
91 views

For a checkout page progress tracker, is it considered bad practice to skip to step 2 (if the user is already signed in)?

For a checkout page progress tracker, if the first step is login/register, is it considered bad practice to skip to step 2 (because the user is already logged in when they get to checkout)? Would it ...
0
votes
1answer
134 views

Is a progress tracker necessary/beneficial for a 2-step checkout?

For many checkout pages, a progress tracker is touted as a good idea to help guide a user through the purchasing/checkout process (as outlined in this article: ...
0
votes
1answer
137 views

Required registration/login for checkout. Should you use a popup on the previous page, or have the login/register on the checkout page?

I am requiring a login/register for my checkout (because the user is purchasing a premium account for my music site). I have seen 2 main ways to do this: On the page linking to the checkout page ...
1
vote
3answers
1k views

Is 'billing address' required for e-commerce checkouts?

Why do we need to input a billing address when purchasing online? Can this step be removed from the checkout process? Is 'shipping address' sufficient? The website only sells to individuals and ...
1
vote
2answers
713 views

Why ask for billing address first?

I'm working on a new checkout flow. I'm wondering why most e-merchants ask for billing address first instead of shipping address ? People are more likely to understand shipping address than billing ...
1
vote
2answers
200 views

eCommerce - Which currency to show on receipt?

I'm running an eCommerce website that allows users to select their preferred currency via a drop-down in their shopping cart. The currencies are localized using real-time exchange rates from a JSON ...
1
vote
1answer
178 views

What are the benefits/disadvantages of splitting up checkout process

The purchase page (https://staging.volcanicpixels.com/ssl/buy) has quite a few fields on it and I'm considering splitting it up however I'm not sure whether that would actually improve the process at ...