process of finalizing a purchase, whether at in a physical or digital environment.

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0
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0answers
17 views

How can I decide when to use compulsory registration or guest checkout? [duplicate]

I am building a checkout process for a simple website shop (I'm a developer). The site is built to be responsive, so is expected to work on any screen size and be used on mobile, tablet & pc. The ...
0
votes
2answers
45 views

On mobile checkout flow should product details be shown on review order/summary step?

I am working on the checkout flow for the mobile device, and it has 3 steps, Step 1- shipping details, step 2- payment details, step 3- order summary and confirm to buy. The flow starts with cart page ...
3
votes
3answers
89 views

Progressive Disclosure on Credit Card Form

I'm toying with the idea of completely hiding the submit button on a credit card form until the user enters valid card info (checksummed number, expiration date, security code). As soon as invalid ...
0
votes
3answers
114 views

Should we be including VAT in prices of products rather than adding it on at checkout?

Has anyone any experience of including VAT(Value Added Tax) in the price that is displayed next to a product? The standard pattern seems to be to add VAT on at the payment screen, after the user ...
3
votes
1answer
72 views

How can I validate an email account without leaving the checkout process?

Aside from the standard process in which someone receives an email to validate an account/registration to finish a signup process, is there any alternative/best practice that retains the user within ...
0
votes
1answer
25 views

Do I need to include an info icon on my links that fire a lightbox?

I'm building a multi-step checkout process and I have a bunch of links within each step that provide additional information for the user about specific input fields. The input field/and links are ...
2
votes
1answer
27 views

saas subscriptions listing incuding or excluding tax/VAT?

I'm looking for guidance from a UX standpoint whether to show a saas subscription price including or excluding tax. I'm mainly targeting B2B but it's useful for individuals too. I'm based in EU and ...
0
votes
0answers
40 views

When choosing payment options during checkout, should the Paypal option go directly to Paypal, or show a “continue to Paypal” link?

I currently have 2 payment options during checkout: Credit Card and Paypal. Currently, clicking on the Credit Card option will reveal a credit card form, and clicking on the Paypal option will take ...
2
votes
3answers
91 views

In a ticket-booking process, when should a spot be reserved for the user?

Should the spot be held: A. from the moment the user starts the booking process, or B. only when the user adds the ticket to the shopping cart? The booking process: User selects number of tickets ...
1
vote
1answer
53 views

Should I put the PayPal option at the beginning or middle of a purchase experience?

PayPal stores user addresses for quick shipping entry. The question I have is, should I have the PayPal vs. native pay option right at the front of the process, so all information is handled by PayPal ...
12
votes
4answers
918 views

Address entry as a single textarea [duplicate]

I am building a ecommerce checkout flow and am looking for best practices for the billing/shipping entries. Every site I use and every one I've looked at for inspiration has the address entries as a ...
0
votes
1answer
58 views

Multiple price point offerings

I'm looking for a way to intuitively display three price points for a single product - leaving the user to decide upon which they'd like to pay. Generally, successful eCommerce sites feature a ...
1
vote
1answer
104 views

Should a progress bar reflect the current step if a user goes back to edit a step?

I have a simple 4 step process where a user goes into each step, chooses items and checks out at the last step. A fixed overview sits to the left of the page and tells users what their choices have ...
5
votes
3answers
154 views

The login, sign in/up and checkout process

So I've taken on the task of rebuilding the checkout process since the way it's done now is really horrifying for the end user.. I've drafted a chart of how the process is today where each box is a ...
1
vote
2answers
84 views

Undoing a dynamic update

We have a checkout process which follows this sequence: choose between two possible products select a duration for the chosen product enter payment details your receipt We want to compress steps 1 ...
0
votes
2answers
74 views

For a checkout page progress tracker, is it considered bad practice to skip to step 2 (if the user is already signed in)?

For a checkout page progress tracker, if the first step is login/register, is it considered bad practice to skip to step 2 (because the user is already logged in when they get to checkout)? Would it ...
0
votes
1answer
85 views

Is a progress tracker necessary/beneficial for a 2-step checkout?

For many checkout pages, a progress tracker is touted as a good idea to help guide a user through the purchasing/checkout process (as outlined in this article: ...
0
votes
1answer
74 views

Required registration/login for checkout. Should you use a popup on the previous page, or have the login/register on the checkout page?

I am requiring a login/register for my checkout (because the user is purchasing a premium account for my music site). I have seen 2 main ways to do this: On the page linking to the checkout page ...
1
vote
2answers
289 views

Is 'billing address' required for e-commerce checkouts?

Why do we need to input a billing address when purchasing online? Can this step be removed from the checkout process? Is 'shipping address' sufficient? The website only sells to individuals and ...
1
vote
2answers
282 views

Why ask for billing address first?

I'm working on a new checkout flow. I'm wondering why most e-merchants ask for billing address first instead of shipping address ? People are more likely to understand shipping address than billing ...
1
vote
2answers
145 views

eCommerce - Which currency to show on receipt?

I'm running an eCommerce website that allows users to select their preferred currency via a drop-down in their shopping cart. The currencies are localized using real-time exchange rates from a JSON ...
1
vote
1answer
138 views

What are the benefits/disadvantages of splitting up checkout process

The purchase page (https://staging.volcanicpixels.com/ssl/buy) has quite a few fields on it and I'm considering splitting it up however I'm not sure whether that would actually improve the process at ...
3
votes
1answer
102 views

Rich interaction experience in forms

The guys say that by adding their animation plugin the experience is improved: https://medium.com/ui-ux-articles/3d1b0a9b810e Now, of course it is prettier, but what about the whole theory of ...
1
vote
3answers
102 views

labelling button in before checkout process

I read that each label, especially in ecommerce websites, indicates what users have to do in the next steps, so, terms like continue or something like that, must be avoided. I'm working on a site to ...
1
vote
3answers
285 views

One page checkout on mobile devices

How should the checkout process look on mobile devices? Should I even use a single page checkout? I was thinking of having a single long page in which the user first adds name, email, address and ...
0
votes
1answer
101 views

Edit cart in last step of ecommerce checkout

I'm working on a commerce which has 3 steps in its checkout process. The last step is confirm your order. In the previous steps I ask users data and billing information and,in the last step, user can ...
2
votes
2answers
98 views

Handling Timeouts on Payment

Our organisation sells extremely in demand tickets for events, where stock is typically limited. Users would get extremely angry if they lost their tickets once they have been allocated & the user ...
3
votes
5answers
185 views

A/B testing in user test

I designed 4 versions of a checkout page. I want to make some user test to know which version performs better. Do you think that I have to do the tests with the same person? the big change in the ...
0
votes
2answers
69 views

Best position for a voucher code box in the checkout process

Checkout processes are usually fairly complicated things, but each one has a very similar set of core steps, such as a header basket summary and some full checkout pages (basket, address and payment ...
0
votes
2answers
154 views

Vertical alignment of credit card date fields

Echoing my answer to Is it a bad idea to have all credit card fields on one horizontal line?, there is much evidence that suggests that vertically aligned fields and labels are the best way to layout ...
4
votes
3answers
220 views

If a checkout fails, should I still create a user's account?

As part of our checkout process, if you don't exist as a user in the system, you're prompted to create a username and password as one of the steps of the process. Let's say this happens at the ...
4
votes
4answers
153 views

Should a voucher code field appear if there are no active codes?

For this question, consider the potential negative impact of sending the user off to google for a voucher code only to find expired or duff codes, which would snag and delay them significantly as well ...
2
votes
3answers
374 views

What do you think about guest checkout in a web app for pre-order food for a certain time in a restaurant?

Usability guidelines about e-commerce say that in an e-commerce platform, guest checkout is a must. Not providing this alienates any customer who just wants to get in and out. What would you do in ...
0
votes
1answer
111 views

What is the convention for order of fields on a mobile payment page?

I'm currently redesigning a mobile checkout, and I've run into a problem when building the "payment details page." Every checkout in the world needs one of these, and they all basically need to have ...
1
vote
1answer
150 views

Back button on a one page checkout

I have a one page checkout where the user proceeds through an accordion type process for personal details/shipping etc which all loads via AJAX so there is no page refresh. E.g Step 1 is personal ...
12
votes
4answers
549 views

Tackling the shopping cart abandonment rate

I'm trying to tackle the high abandonment rate for a certain step in the checkout procedure. The first step in the checkout procedure of the company I work for is a step where customers have to log ...
5
votes
1answer
153 views

Why review shipping and billing information you just gave?

I often see e-commerce sites with a flow like this: You add a product and are automatically take to the shopping cart You click "Proceed to Checkout" are taken to a page where you give your shipping ...
0
votes
2answers
374 views

Is Shopping Cart a good pratice (or not)?

I am designing a website (RWD) for a Telecom company and I was wondering whether you could provide with some rationales or papers for: Having a shopping cart/basket (drop-down shopping cart icon ...
1
vote
1answer
104 views

Should payment details be retained on checkout page reload?

If a customer tries to checkout with invalid credit card/direct debit details, should the details be wiped when the page is reloaded? If so, which details? Only credit card number/bank account ...
1
vote
5answers
646 views

Checkouts as a multi-step process or as a long form?

Our checkout system has 3 clear steps: Basic Information - Title, Name, Email, Phone Card Details - Payment Type, Card Details Billing/Delivery Address - Company Name, Address I would like to know ...
5
votes
3answers
246 views

Should I vary input field lengths in a single page checkout form?

I am currently designing a single page checkout form. I would appreciate some feedback on the lengths of my input fields. In the Billing and Shipping sections I have staggered the length of the ...
1
vote
2answers
97 views

Registered Customers vs Returning Customers?

On our shopping cart we have two options at checkout. 1 ) Registered Customers 2 ) New Customer Each shows a form to the user. I was just thinking that Returning Customers sounds better than ...
2
votes
6answers
258 views

Choosing from multiple credit cards, radio button or dropdown?

On a checkout page we offer the ability to store credit card information. Once a customer has stored their card(s) we need to offer them the ability to choose which card they would like or add a new ...
1
vote
2answers
106 views

When should I show a simpler version of the header?

MY website has the following buying flow: Select a product > Choose the product specifications > Additional Options / Choose delivery method > Shopping Cart > Log-in > Payment Page. I'm trying to ...
-2
votes
1answer
89 views

Secured Logo (Eg: Verisign) in the Checkout [closed]

In the checkout portion of an eCommerce site, is it mandatory or legally required to have the "Secured Symbol" (Eg: Verisign Logo) be a click through link to related information? Or it can be a just ...
0
votes
3answers
116 views

Where should a Continue Shopping link/button link to?

Typically, on ecommerce sites, there is a "Continue Shopping" button or a link in the checkout process. My question is: should that be linked to the previous page a visitor was on? (like a product ...
1
vote
2answers
240 views

Email address checkout - abandon cart emailers

Abandon cart emails. A great tool to capture those users that abandon your checkout process, send them an email to the effect of "whoops, looks like you left something in your basket, click here to ...
7
votes
3answers
250 views

Is the “shopping-cart” paradigm suitable for buying add-ons in an SaaS?

We are building an SaaS app where our users will have the opportunity to purchase add-ons such as custom domains, plan upgrades, templates and various other bits and pieces. We are considering a flow ...
1
vote
3answers
240 views

How to clarify checkout page?

I've recently learned that our checkout page can be a little confusing for some, older, people. It's split up in a "new customer" and a "registered customer" section. In the left part of the screen ...
5
votes
2answers
254 views

How do we handle a checkout process for unique items?

What methods are generally employed to handle checkout processes that involve unique items?--Selling paintings, for example. Some pitfalls maybe: A buyer purchases an item before a slower buyer is ...