The tag has no wiki summary.

learn more… | top users | synonyms

3
votes
2answers
110 views

Help with chat feature

I'm building the chat feature for a web project. We have a couple of specifications: Support for general messages that will be broadcasted to all users subscribed to the room chat, and for that I ...
1
vote
1answer
55 views

Chat sidebar: Allowing users to chat & see who is online with just a follow?

Looking for input on the best approach to having a chat sidebar similar to Facebook's web app. I'd like to display a list of online users so users can chat with each other. However, I was looking to ...
3
votes
1answer
153 views

How to represent progress through a formal chat support process?

I'm currently designing an online dialog where customers will communicate with an agent, and the agent will gather information to complete an application. The problem is if the conversation diverges ...
9
votes
4answers
271 views

Does the height of an input field affect UX?

Overview I'm working on a project that includes an in-browser Chat feature. We're looking for ways to improve the UX. Problem Today, our online chat UI offers a textareathat allows customers to ...
0
votes
1answer
51 views

Tabs on Bottom or Top of Chat Window

I'm wondering if it'd be better to place tabs on the top or bottom of the chat window to navigate between chat instances in a video game. Any thoughts on which would be better? On one hand, placing ...
2
votes
2answers
251 views

Chat Windows Within Web Application - PopUp or Floating Div?

I'm working on a web application. The application is already built and deployed to clients. It runs on a wide range of internet browsers. I am tasked to add chat functionality to the application. This ...
2
votes
2answers
161 views

Chat / drawing game user interface flow

I'm creating my first Node.js web application which is a combination of Chat rooms and game (drawing) rooms. As for now I'm not quite sure how to put these 2 features in practice. Here is what I had ...
1
vote
2answers
105 views

Do fine-grained message statuses (such as when a message was seen) help usability?

I was just reading this question, and noticed how often I see chat applications that allow you to know if/when a message is being typed up and when it is read/seen. I know the concept has existed well ...
8
votes
6answers
3k views

How to properly indicate that a chat message is sent-received-seen? The WhatsApp way?

We are building a cross platform mobile application and I am kind of responsible for iOS part. I'm the first one to begin to work on the instant messaging feature, so my decisions will affect my ...
0
votes
1answer
69 views

Difference between blocking and deleting?

I'm building a chat application and I'd like to give the users the ability to block and delete users, but I'm not entirely certain what their differences are. What is the typical "experience" a user ...
0
votes
0answers
58 views

How can bottom posting (chat) incorporate top posting content (newsfeed)?

My web app and native app currently has a newsfeed with top-posted content with statuses, photos, and events. My team and I are designing a chat feature for the app, and we'd like to allow users to ...
3
votes
1answer
173 views

Positioning of live chat window on webpage

Where is the best place for a live chat window on a webpage, so it doesn’t hinder the user’s navigation?
2
votes
2answers
371 views

Live Chat - Contextual vs. Persistant invocation

For websites with large product portfolios and various Live Chat skills, is it better to have a chat invocation point that has a persistent placement throughout the experience or should chat be ...
1
vote
1answer
67 views

Where to locate a chatbox in a 2D or 3D interface?

I'm wondering if anyone has any evidence or experience to base myself on when locating a chatbox on a website and if possible in a 3D virtual world? Are there any case studies covering the best ...
0
votes
2answers
283 views

Chat bubbles on a web or desktop view

Mobile chat applications seem to all follow a similar pattern - chat bubbles on alternating sides with colour differentiation between you and the person you are talking to. Examples of this: google ...
1
vote
3answers
132 views

Why is the textbox for posting tweets at the bottom of twitter's new Android UI?

Inspired by this question here. I recently updated my twitter app and as I was scrolling up through my feed, I wanted to post something. After about 30 straight seconds of scanning the top of the ...
50
votes
11answers
6k views

Why is the input field always at the bottom of a chat window?

It seems like the input field for writing your messages in a chat application is always placed at the bottom of the conversation. Do we have any argument for this seen in a UX perspective?
2
votes
3answers
311 views

Offering live chat support: Specific tasks at first, or anything & everything?

I am curious about chat support as part of an overall user experience strategy for a brand or company website. When planning the addition of live chat support as part of your customer experience ...
4
votes
3answers
2k views

Where should I place a “live chat” link on my page?

I'm thinking of putting a "live chat" button or link on a site I work on. It should appear on every page, and ideally would be in the same location on every page. Are there any usability principles ...
2
votes
2answers
512 views

Are there best practices regarding customer service chat popup windows?

I'm designing a chat window for an ecommerce site, and looking for info on when and how to engage the user without annoying them. For example, is it beneficial for the window to be set to appear once ...
10
votes
4answers
616 views

Message alignment in a chat

I am writing a chat software and we had a discussion about the message alignment. On the one side there is the “traditional” layout where the username starts at the beginning of the line (left in ...
41
votes
10answers
4k views

Is a “Never tell your password to anyone” message in chat really necessary?

In almost every chat window I open, there's this fairly obvious statement: Never tell your [password/credit card/social security/etc] to anyone. Are there some standards for chat functionality that ...
7
votes
2answers
271 views

Should marking a chat message as spam automatically ignore the user?

Two typical features of chat rooms are, the ability to ignore another user (hide all of their messages) and to mark a particular message as spam. Should marking a user's message as spam automatically ...
10
votes
2answers
424 views

Chat arrangement question: Left or right?

I'm building a small chat. Now I see but in other chats (whatsapp, facebook mobile chat, sms ...) that the arrangement is always the same: Left: the chat partner. right: myself Why is that?
2
votes
3answers
170 views

What should I do with huge “smileys” in chat?

I'm reprogramming a really bad chat software and I'm don't know how I can adapt huge so called "smileys" from that old chat without causing a bad user experience? Because I think the space between ...
7
votes
2answers
276 views

Unread message count in the list of conversations

Is it a good idea (or how useful it is) to show a number of unread messages for each conversation when user enters page with the list of conversations? Would it be enough to just indicate that certain ...
3
votes
2answers
181 views

Should chat users be informed when the other user closes chat?

In an application which allows 2 people to chat with each other in indiviual windows, if user 1 closes the chat window, should user 2 be notified that user 1 closed the chat? (e.g User 1 Closed Chat ...
4
votes
5answers
401 views

Is it necessary to store chat conversation?

We are building an application which is like a social network. We also have a message system and chat system. Now, there is an argument between us on whether should we save the chat conversation for ...