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0
votes
1answer
32 views

Difference between blocking and deleting?

I'm building a chat application and I'd like to give the users the ability to block and delete users, but I'm not entirely certain what their differences are. What is the typical "experience" a user ...
0
votes
0answers
37 views

How can bottom posting (chat) incorporate top posting content (newsfeed)?

My web app and native app currently has a newsfeed with top-posted content with statuses, photos, and events. My team and I are designing a chat feature for the app, and we'd like to allow users to ...
3
votes
1answer
104 views

Positioning of live chat window on webpage

Where is the best place for a live chat window on a webpage, so it doesn’t hinder the user’s navigation?
1
vote
2answers
74 views

Live Chat - Contextual vs. Persistant invocation

For websites with large product portfolios and various Live Chat skills, is it better to have a chat invocation point that has a persistent placement throughout the experience or should chat be ...
1
vote
1answer
50 views

Where to locate a chatbox in a 2D or 3D interface?

I'm wondering if anyone has any evidence or experience to base myself on when locating a chatbox on a website and if possible in a 3D virtual world? Are there any case studies covering the best ...
0
votes
2answers
200 views

Chat bubbles on a web or desktop view

Mobile chat applications seem to all follow a similar pattern - chat bubbles on alternating sides with colour differentiation between you and the person you are talking to. Examples of this: google ...
0
votes
3answers
96 views

Why is the textbox for posting tweets at the bottom of twitter's new Android UI?

Inspired by this question here. I recently updated my twitter app and as I was scrolling up through my feed, I wanted to post something. After about 30 straight seconds of scanning the top of the ...
47
votes
11answers
5k views

Why is the input field always at the bottom of a chat window?

It seems like the input field for writing your messages in a chat application is always placed at the bottom of the conversation. Do we have any argument for this seen in a UX perspective?
2
votes
3answers
272 views

Offering live chat support: Specific tasks at first, or anything & everything?

I am curious about chat support as part of an overall user experience strategy for a brand or company website. When planning the addition of live chat support as part of your customer experience ...
4
votes
3answers
993 views

Where should I place a “live chat” link on my page?

I'm thinking of putting a "live chat" button or link on a site I work on. It should appear on every page, and ideally would be in the same location on every page. Are there any usability principles ...
1
vote
2answers
299 views

Are there best practices regarding customer service chat popup windows?

I'm designing a chat window for an ecommerce site, and looking for info on when and how to engage the user without annoying them. For example, is it beneficial for the window to be set to appear once ...
10
votes
4answers
440 views

Message alignment in a chat

I am writing a chat software and we had a discussion about the message alignment. On the one side there is the “traditional” layout where the username starts at the beginning of the line (left in ...
40
votes
10answers
4k views

Is a “Never tell your password to anyone” message in chat really necessary?

In almost every chat window I open, there's this fairly obvious statement: Never tell your [password/credit card/social security/etc] to anyone. Are there some standards for chat functionality that ...
7
votes
2answers
236 views

Should marking a chat message as spam automatically ignore the user?

Two typical features of chat rooms are, the ability to ignore another user (hide all of their messages) and to mark a particular message as spam. Should marking a user's message as spam automatically ...
9
votes
2answers
345 views

Chat arrangement question: Left or right?

I'm building a small chat. Now I see but in other chats (whatsapp, facebook mobile chat, sms ...) that the arrangement is always the same: Left: the chat partner. right: myself Why is that?
2
votes
3answers
142 views

What should I do with huge “smileys” in chat?

I'm reprogramming a really bad chat software and I'm don't know how I can adapt huge so called "smileys" from that old chat without causing a bad user experience? Because I think the space between ...
7
votes
2answers
243 views

Unread message count in the list of conversations

Is it a good idea (or how useful it is) to show a number of unread messages for each conversation when user enters page with the list of conversations? Would it be enough to just indicate that certain ...
3
votes
2answers
163 views

Should chat users be informed when the other user closes chat?

In an application which allows 2 people to chat with each other in indiviual windows, if user 1 closes the chat window, should user 2 be notified that user 1 closed the chat? (e.g User 1 Closed Chat ...
4
votes
5answers
343 views

Is it necessary to store chat conversation?

We are building an application which is like a social network. We also have a message system and chat system. Now, there is an argument between us on whether should we save the chat conversation for ...