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0
votes
1answer
30 views

When to notify users via email vs onsite

We have a system where users will create groups where things will happen at a fast and slow pace. It is important that all users in the group know that updates have been made. Here are the use cases: ...
1
vote
1answer
76 views

Why do IRC (or other chat protocol) logs scroll up with time when forums usually scroll down with time?

Traditional forums -- or even modern social networks like Twitter -- typically have their latest posts at the top of the page, whereas chat protocols like IRC, Skype, or AIM have their latest messages ...
3
votes
2answers
103 views

What is the best way to collect payment information in a chat interface?

We are looking at using a chat-style interface for a sales flow on both desktop and mobile devices. The customer would be able to ask questions about the product, receive a recommendation and pay for ...
3
votes
2answers
304 views

Mobile Chat UI - Color of the bubbles

I'm wondering why in most mobile chats the message I write has a color background and white text (example: blue background and white text, like facebook) and the response is on grey background with ...
1
vote
1answer
68 views

Profile image position in chat

Has anyone done any research regarding the position of the profile image in chat? Is having it on top of the sent messages (like Slack does it) or underneath the messages as Facebook does it. ...
1
vote
4answers
171 views

Should I open a Live Chat as a popup or as a new tab?

I'm debating the pros/cons of opening a live chat window as a popup vs. a new tab. The context is that the user is in a shopping cart. A chat invitation slides up, with a button that says "start a ...
2
votes
3answers
130 views

Web chat button on every page or select pages?

While I would typically research this until blue in the face, Allas I cannot find any specific research dedicated to this topic: Our company (Gas and Electricity provider) is deliberating whether to ...
0
votes
3answers
127 views

Live chat unavailable

We're adding a live chat button to our site which will display within the help and support section. This is positioned in the bottom right, similar to Facebook. Should I display the live chat option ...
8
votes
1answer
519 views

Best practice on Web Chat “please wait” messaging

We are currently integrating a web chat functionality on a utilities website, where customers can query their bill, or changing plans etc. with their electricity bills. (this will be available to all ...
0
votes
1answer
82 views

Phone screen list item selection to replace drag / drop

I'm designing an app that will require the user to select a single item from a scrollable list and add it to a chat box that resides at bottom of a chat panel. For wider screen web/tablet/iPad ...
1
vote
1answer
142 views

Where to put live chat?

We are considering putting live chat on our website to be able to help our customers when they need. Now we are deciding where to put it. Usually they are location on the right bottom corner, or they ...
1
vote
1answer
57 views

What Options Should an IRC Chat Room Button Have?

This one comes with a bit of backstory, so I apologize for the complexity of the post. I'm a web admin for a forum that has an associated IRC Channel. The forum has been around for two years, but we ...
1
vote
2answers
281 views

How often should I send email notifications from a chat app?

So I have a site that has live messaging system to chat with other users in realtime. How often should I EMAIL them saying "You have a new message on ...". If they are heavily chatting it would ...
3
votes
2answers
189 views

Help with chat feature

I'm building the chat feature for a web project. We have a couple of specifications: Support for general messages that will be broadcasted to all users subscribed to the room chat, and for that I ...
1
vote
1answer
130 views

Chat sidebar: Allowing users to chat & see who is online with just a follow?

Looking for input on the best approach to having a chat sidebar similar to Facebook's web app. I'd like to display a list of online users so users can chat with each other. However, I was looking to ...
4
votes
2answers
381 views

How to represent progress through a formal chat support process?

I'm currently designing an online dialog where customers will communicate with an agent, and the agent will gather information to complete an application. The problem is if the conversation diverges ...
10
votes
4answers
353 views

Does the height of an input field affect UX?

Overview I'm working on a project that includes an in-browser Chat feature. We're looking for ways to improve the UX. Problem Today, our online chat UI offers a textareathat allows customers to ...
0
votes
1answer
71 views

Tabs on Bottom or Top of Chat Window

I'm wondering if it'd be better to place tabs on the top or bottom of the chat window to navigate between chat instances in a video game. Any thoughts on which would be better? On one hand, placing ...
2
votes
2answers
453 views

Chat Windows Within Web Application - PopUp or Floating Div?

I'm working on a web application. The application is already built and deployed to clients. It runs on a wide range of internet browsers. I am tasked to add chat functionality to the application. This ...
2
votes
2answers
239 views

Chat / drawing game user interface flow

I'm creating my first Node.js web application which is a combination of Chat rooms and game (drawing) rooms. As for now I'm not quite sure how to put these 2 features in practice. Here is what I had ...
1
vote
2answers
131 views

Do fine-grained message statuses (such as when a message was seen) help usability?

I was just reading this question, and noticed how often I see chat applications that allow you to know if/when a message is being typed up and when it is read/seen. I know the concept has existed well ...
8
votes
6answers
4k views

How to properly indicate that a chat message is sent-received-seen? The WhatsApp way?

We are building a cross platform mobile application and I am kind of responsible for iOS part. I'm the first one to begin to work on the instant messaging feature, so my decisions will affect my ...
0
votes
1answer
292 views

Difference between blocking and deleting?

I'm building a chat application and I'd like to give the users the ability to block and delete users, but I'm not entirely certain what their differences are. What is the typical "experience" a user ...
0
votes
0answers
70 views

How can bottom posting (chat) incorporate top posting content (newsfeed)?

My web app and native app currently has a newsfeed with top-posted content with statuses, photos, and events. My team and I are designing a chat feature for the app, and we'd like to allow users to ...
3
votes
1answer
276 views

Positioning of live chat window on webpage

Where is the best place for a live chat window on a webpage, so it doesn’t hinder the user’s navigation?
2
votes
2answers
694 views

Live Chat - Contextual vs. Persistant invocation

For websites with large product portfolios and various Live Chat skills, is it better to have a chat invocation point that has a persistent placement throughout the experience or should chat be ...
1
vote
1answer
89 views

Where to locate a chatbox in a 2D or 3D interface?

I'm wondering if anyone has any evidence or experience to base myself on when locating a chatbox on a website and if possible in a 3D virtual world? Are there any case studies covering the best ...
0
votes
2answers
380 views

Chat bubbles on a web or desktop view

Mobile chat applications seem to all follow a similar pattern - chat bubbles on alternating sides with colour differentiation between you and the person you are talking to. Examples of this: google ...
1
vote
3answers
174 views

Why is the textbox for posting tweets at the bottom of twitter's new Android UI?

Inspired by this question here. I recently updated my twitter app and as I was scrolling up through my feed, I wanted to post something. After about 30 straight seconds of scanning the top of the ...
55
votes
11answers
6k views

Why is the input field always at the bottom of a chat window?

It seems like the input field for writing your messages in a chat application is always placed at the bottom of the conversation. Do we have any argument for this seen in a UX perspective?
2
votes
3answers
339 views

Offering live chat support: Specific tasks at first, or anything & everything?

I am curious about chat support as part of an overall user experience strategy for a brand or company website. When planning the addition of live chat support as part of your customer experience ...
4
votes
3answers
3k views

Where should I place a “live chat” link on my page?

I'm thinking of putting a "live chat" button or link on a site I work on. It should appear on every page, and ideally would be in the same location on every page. Are there any usability principles ...
2
votes
2answers
741 views

Are there best practices regarding customer service chat popup windows?

I'm designing a chat window for an ecommerce site, and looking for info on when and how to engage the user without annoying them. For example, is it beneficial for the window to be set to appear once ...
10
votes
4answers
1k views

Message alignment in a chat

I am writing a chat software and we had a discussion about the message alignment. On the one side there is the “traditional” layout where the username starts at the beginning of the line (left in ...
43
votes
10answers
5k views

Is a “Never tell your password to anyone” message in chat really necessary?

In almost every chat window I open, there's this fairly obvious statement: Never tell your [password/credit card/social security/etc] to anyone. Are there some standards for chat functionality that ...
7
votes
2answers
300 views

Should marking a chat message as spam automatically ignore the user?

Two typical features of chat rooms are, the ability to ignore another user (hide all of their messages) and to mark a particular message as spam. Should marking a user's message as spam automatically ...
10
votes
2answers
542 views

Chat arrangement question: Left or right?

I'm building a small chat. Now I see but in other chats (whatsapp, facebook mobile chat, sms ...) that the arrangement is always the same: Left: the chat partner. right: myself Why is that?
2
votes
3answers
195 views

What should I do with huge “smileys” in chat?

I'm reprogramming a really bad chat software and I'm don't know how I can adapt huge so called "smileys" from that old chat without causing a bad user experience? Because I think the space between ...
7
votes
2answers
366 views

Unread message count in the list of conversations

Is it a good idea (or how useful it is) to show a number of unread messages for each conversation when user enters page with the list of conversations? Would it be enough to just indicate that certain ...
3
votes
2answers
188 views

Should chat users be informed when the other user closes chat?

In an application which allows 2 people to chat with each other in indiviual windows, if user 1 closes the chat window, should user 2 be notified that user 1 closed the chat? (e.g User 1 Closed Chat ...
4
votes
5answers
470 views

Is it necessary to store chat conversation?

We are building an application which is like a social network. We also have a message system and chat system. Now, there is an argument between us on whether should we save the chat conversation for ...