How do I determine if I should go through a change that would affect the users both positively and negatively?
I had a request from one of our staff to change the forms to not require the email address because a single person (out of probably 1000 applicants) cannot submit the form because, apparently, that ...
I recall seeing a new article ages back about a study someone did about how people react to changes in UI. The general conclusion was that no matter what you do, people will complain. Facebook was ...