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2
votes
3answers
148 views

Why do sites tend to ask members for payment details, even if what they're accessing is 100% free?

Xbox Marketplace, for example, asks for payment methods to download free content (free as in never having to pay, such as demos). It says it's free, but states that you need to be "charged" to get it. ...
1
vote
1answer
31 views

Per-user billing without charging the client many times a month?

I'm working on a small SaaS product that will have a per-user pricing model (many users per client). I want to allow a client to add users whenever they want, but I don't want them to have to set up ...
2
votes
2answers
65 views

Will users open an .ICS attachment?

When sending a bill to customers, we're considering including an ICS file that will allow them to add a calendar item for their bill due date, with a reminder. will users understand what this does ...
3
votes
2answers
112 views

layout for invoices and related payments in a B2B billing statement

In a B2B billing statement, what's a clear way to illustrate the many-to-many relationship between invoices and payments? Here's more background: Our B2B web app helps companies manage sales and ...
0
votes
3answers
63 views

Customer and User account suspensions

I have a product that bills our customers, and it bills their users (the customer gets commissions). We need to implement a workflow to suspend the customer if their billing is outstanding, which will ...
1
vote
1answer
66 views

Should subscriptions with a pre-pay model charge overage or renew early?

Business logic/advantages aside for this particular analysis, what is the recommended user experience related to recurring, pre-paid billing when the customer's allocation has been exceeded: charging ...
374
votes
10answers
82k views

Why do credit card forms ask for Visa, MasterCard, etc.?

You can tell if it's a Visa or MasterCard based on the number it starts with, i.e. 4 for Visa, 5 for MasterCard. Why do most billing forms request the type of card? It's not a barrier for bots (to ...
10
votes
5answers
2k views

Why do so many credit card forms ask for the expiry date using select boxes?

Why do so many credit card forms ask for the expiry date using select boxes? I'm busy building yet another credit card form for a website, and it occurred to me that quite a lot of sites ask for the ...
1
vote
1answer
540 views

best practices for sending invoices/bills via email

Our B2B mobile app for food delivery to businesses sends an email to the recipient as soon as the recipient accepts the delivery on the delivery driver's mobile app. The email contains the signed ...
1
vote
0answers
213 views

What is a good way of figuring out what to charge hourly for freelance UX work? [closed]

I am trying to figure out how much a junior and senior level UX experts charges an hour for freelance work.
2
votes
2answers
217 views

How can I best design a retail store bill to communicate special offers?

I am designing an application for a retail store, and have a situation where I need to find a solution for a billing summary on the device. The client needs a lot of data on the screen but apart from ...
5
votes
3answers
1k views

Billing Form: Credit Card details first or last?

Background Info: I am designing a new credit card form for my company and I am happy with the result. In the design I had the credit card details first because users can choose between CC and Paypal ...
2
votes
2answers
124 views

How should UX work be billed? [closed]

I'm wondering how others bill a UX service and how it should really be billed. I'm exposed to basing it on hours spent doing the work. However, I don't think that it's the most fit way of doing it ...