Banking is a series on financial services.

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2
votes
1answer
52 views

Should number input fields also include dividers { . - }?

When we sign in to our online bank we often use our social security number which from the government has a dash in it. As in YYMMDD-XXXX (for Swedish). And when we want to transfer money from our ...
2
votes
2answers
492 views

What is the difference between Mobile Banking and Tablet Banking in terms of Design and User Experience?

I am a researcher in a team that has developed a Mobile Banking app for Smartphones (iOS, Android and Windows Phone) and now there is a request to develop that same app for Tablets. I think smart ...
42
votes
7answers
6k views

Why do ATMs need to take your card in?

In every ATM I've seen, the card is "swallowed" by the machine, and returned at one point or another (or not, if you type the wrong PIN 3 times or whatever). This leads to people forgetting the card, ...
13
votes
6answers
723 views

What is the best way to request individual characters from a password?

Frequently, sites that should really value security (especially banks) ask for several individual characters from a password. Typically I've seen them do it like this: download bmml source ...
4
votes
1answer
181 views

Is it appropriate to detect the user address details from mobile service provider for banking site on mobile/tablet

I am in phase of researching different approaches for designing saving bank account opening from phone/tablet. It will be a combination of responsive and adaptive layouts. The challenge we have is ...
59
votes
6answers
9k views

Why don't ATMs give you cash before your card?

I live in Australia, so this might not apply worldwide, but here, when withdrawing money, the ATM will give me back my bank card, then several seconds later the cash comes out. This typically leads ...