Banking is a series on financial services.

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0answers
14 views

Digital association SEPA bank account (Only Europe)

Whe are looking for a best-in-class method to associate a bank account with a User Account and demostrate the user's ownership of it. Without leaving digital world of course... PayPal deposit two ...
1
vote
3answers
139 views

Making it easier for users to fill out form on mobile apps

I am working on a mobile app and we are experiencing significant dropoff when asking users to add their bank account details. The form is quite long but unfortunately these fields are mandatory. It ...
2
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4answers
171 views

Why don't ATMs give you cash and card together

This is a follow-up of Why don't ATMs give you cash before your card? As shown in the linked question, whether an ATM give you cash first or card first will make users tend to forget the other. ...
2
votes
1answer
75 views

Should number input fields also include dividers { . - }?

When we sign in to our online bank we often use our social security number which from the government has a dash in it. As in YYMMDD-XXXX (for Swedish). And when we want to transfer money from our ...
2
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2answers
635 views

What is the difference between Mobile Banking and Tablet Banking in terms of Design and User Experience?

I am a researcher in a team that has developed a Mobile Banking app for Smartphones (iOS, Android and Windows Phone) and now there is a request to develop that same app for Tablets. I think smart ...
44
votes
7answers
7k views

Why do ATMs need to take your card in?

In every ATM I've seen, the card is "swallowed" by the machine, and returned at one point or another (or not, if you type the wrong PIN 3 times or whatever). This leads to people forgetting the card, ...
14
votes
6answers
747 views

What is the best way to request individual characters from a password?

Frequently, sites that should really value security (especially banks) ask for several individual characters from a password. Typically I've seen them do it like this: download bmml source ...
4
votes
1answer
189 views

Is it appropriate to detect the user address details from mobile service provider for banking site on mobile/tablet

I am in phase of researching different approaches for designing saving bank account opening from phone/tablet. It will be a combination of responsive and adaptive layouts. The challenge we have is ...
63
votes
7answers
10k views

Why don't ATMs give you cash before your card?

I live in Australia, so this might not apply worldwide, but here, when withdrawing money, the ATM will give me back my bank card, then several seconds later the cash comes out. This typically leads ...