application or an "app", is computer software designed to help the user to perform specific tasks

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Unified vs. Specialized Customer Service Applications

What are the UX pros and cons of using the same application or software for both internal users (e.g. customer service reps) and external users (i.e. customers) versus using specialized software for ...
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Partial-Page Responsiveness, or Responsive Elements in a Non-Responsive App

I am working on a project that will add considerable new functionality to an existing application. We were previously limited by a framework that did not (realistically) facilitate responsiveness, so ...