a digital object that represents a subscription and relationship to a service that must usually be opted in by a user upon completion of a registration form.
15
votes
8answers
208 views
Is it right to make account deletion difficult?
You know the deal. You sign up to a site, receive a couple of emails and realise you no longer want to receive the drivel that hits your inbox. So you try and delete your account.
However when you ...
11
votes
6answers
423 views
What's the best way to handle deleted user accounts on a social app?
When users delete their accounts, what should you do with their stuff?
I see a few approaches:
1. Recursively delete all their stuff
This causes problems. We run competitions, and if someone ...
8
votes
2answers
421 views
How do you prevent users from getting confused with multiple login options?
I came across this question in a closed LinkedIn group. I think it's a great one and since it's hidden from search engines, I decided to bring it to the outside world.
Some users don't visit your ...
8
votes
1answer
224 views
How should multiple services be integrated for one user?
The proposed Netflix Split into two separate companies with two separate websites got me thinking about how to distribute a service when multiple functional or legal entities are involved. In ...
7
votes
5answers
1k views
Should registration be optional on an e-commerce site?
I am developing an e-commerce web site which will sell tourism services (airport transfer, accommodation, excursions, etc.). I am on a path here that I need to decide if I will provide a membership ...
7
votes
4answers
859 views
Ways to avoid online contest voting fraud … is SMS account verification too much to ask?
Mitigating Cheating & Voter Fraud in Online Contests…
We run online contests of various sorts that involve users voting on entries (usually one vote per user per day). The prizes range from ...
6
votes
1answer
100 views
Account activation in mobile app
I'm designing iphone app which allows users to pay bills. To use this app the user should register and activate their account via e-mail. And here is the problem: Which model I have to choose for the ...
5
votes
3answers
176 views
How long to keep information for expired accounts?
When an account expires for whatever reason (e.g. expired card, trial ends) how long should we hold on to the users data before deleting it?
I am referring to all data except what identifies them as ...
5
votes
4answers
726 views
Why do sites split 'password' and 'username' retrieval into two separate operations?
I find this way of doing it highly annoying when I come back to a site I haven't used in a while. First having to enter my email to get my username and then enter my username and email to reset my ...
4
votes
4answers
256 views
Permissions and roles
Do you think is better a permission-giving approach where by default you assign to new users the less powerful level existent or a permission-taking approach where by default you assign the highest ...
4
votes
5answers
148 views
Is it ok to require users to have a third party login account?
For a web app I'm developing I was dreading having to
Require users to create yet another account / password to keep in mind
Handle retrieval of lost passwords, etc.
What many sites (like this one ...
4
votes
3answers
78 views
When to use 2 accounts (buyers and sellers) and when to combine them into 1 account?
I'm struggling with the idea of either making separate buyer and seller accounts for a marketplace I'm creating, OR to combine the accounts.
The main hurdle in my mind is the rarity that in this ...
4
votes
2answers
198 views
Internal Vs. Consumer site UX
I am in the middle of designing a web application for a company that deals with institutions, there are both the end-user facing site (what the schools will see and use), and the "behind-the-scenes" ...
4
votes
2answers
140 views
Multiple profiles in one single login
I shall allow my users to have multiple profiles in my website, to allow them to impersonate identities they create to post. But I have doubts about the best way to accomplish this.
Assume that I ...
4
votes
2answers
156 views
Can I remove the login name?
I am currently working on an enterprise software program. Our user(client) will have only one account individually, so that they don't need to change their account in most of the cases. And they are ...
3
votes
2answers
191 views
How to handle creating new account with email address that is unverified on another account?
We have email address verification on our accounts. Users have to verify their email addresses when they create their accounts and when they update their email addresses on existing accounts. With new ...
3
votes
1answer
127 views
Trial Expiring Email frequency
I am building a SAAS service which as a 30 day trial period. We know we need/want to notify trial accounts when the they are coming close to expiring.
But what is the right frequency?
We were ...
3
votes
2answers
192 views
How should I allow my members to delete their membership from my site?
What is the best way to allow a member to delete their account if they wish to not be a member of our community? Should I simply have them click a delete button on the site? What other measures should ...
2
votes
5answers
420 views
Limiting customer credit cards to a single account
Is it a good idea to limit a customer's credit card so that it can only be used on one user account? The user can have as many credit cards associated with their account as they like, but they cannot ...
2
votes
2answers
124 views
implementing user account without alias?
We have an educational project ranging from 17 year-old students to 27 year-old students in which we need to have a registration process in place. I recommended not to use any alias for the username ...
2
votes
1answer
82 views
Managing Rosters and Company Accounts
Can anyone suggest examples of sites with UIs/workflows that allow individuals to create and manage accounts that are linked to umbrella entities, such as a company? We're looking to refine the online ...
1
vote
4answers
97 views
How should the Global Network Auto-Login on SE work?
If you are a registered user logged onto the SE network, say to UX.SE, you have a user account with reputation and badges, etc. When you go to check out another SE site (cooking.SE for instance), at ...
1
vote
3answers
133 views
Should (and how should I) I use email addresses for login without validating them?
So that users don't have to remember a username, my webapp doesn't ask users to enter one (accounts are private and there are no profiles or user-generated content). However, I would also prefer not ...
1
vote
1answer
168 views
User changes email address: verification process
Step 1:
User changes email address.
Step 2:
He clicks on a link to verify his new email address.
My question is simple: is he supposed to be logged in or not to verify his new email?
0
votes
1answer
41 views
The right to remove an account, or change the username [duplicate]
The way web services handle account information, and allow (or disallow) account deletion, and respect their user's privacy is certainly a big part of the User Experience.
As an experiment, I'm ...
-2
votes
2answers
163 views
Should we have an option for a user to permanently delete his account [duplicate]
Possible Duplicate:
How should I allow my members to delete their membership from my site?
If user sign up for a website, should we have an option for him to permanently delete his account. ...
