a digital object that represents a subscription and relationship to a service that must usually be opted in by a user upon completion of a registration form.

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58
votes
3answers
5k views

Why do some websites (including Google) trim whitespaces in passwords?

I have just noticed that Google as well as some other sites trims the whitespaces in the password. I can successfully sign into my google account even if I add extra spaces in the end of my password. ...
37
votes
4answers
7k views

Should multiple user accounts be allowed to use the same email address?

I am creating a free to use website without restricted registration. Part of registration includes validating the email address entered by clicking a link we send to that address. The unique ...
37
votes
7answers
6k views

Why let users deactivate/delete account?

Why do companies let users deactivate or delete their account? I see this mostly for social media sites such as Twitter or Facebook. Should other sites such as ecommerce let users deactivate their ...
20
votes
8answers
465 views

Is it right to make account deletion difficult?

You know the deal. You sign up to a site, receive a couple of emails and realise you no longer want to receive the drivel that hits your inbox. So you try and delete your account. However when you ...
14
votes
6answers
744 views

What's the best way to handle deleted user accounts on a social app?

When users delete their accounts, what should you do with their stuff? I see a few approaches: 1. Recursively delete all their stuff This causes problems. We run competitions, and if someone ...
11
votes
2answers
922 views

How do you prevent users from getting confused with multiple login options?

I came across this question in a closed LinkedIn group. I think it's a great one and since it's hidden from search engines, I decided to bring it to the outside world. Some users don't visit your ...
10
votes
5answers
390 views

Logged in As or Welcome?

At the top of a normal webpage, is it better to say: Welcome, Username or Logged in as Username? Which one is better for the end user? EDIT: Or is better just to display there username, and ...
10
votes
5answers
4k views

Should registration be optional on an e-commerce site?

I am developing an e-commerce web site which will sell tourism services (airport transfer, accommodation, excursions, etc.). I am on a path here that I need to decide if I will provide a membership ...
8
votes
5answers
598 views

Visual reference for user impersonation feature

Right now, when a user logs in, on top of the page it shows it's nick name and an exit icon to sign out. I'm about to implement an "impersonate user" feature and I was wondering how to make it clear ...
8
votes
1answer
278 views

How should multiple services be integrated for one user?

The proposed Netflix Split into two separate companies with two separate websites got me thinking about how to distribute a service when multiple functional or legal entities are involved. In ...
7
votes
4answers
2k views

Ways to avoid online contest voting fraud … is SMS account verification too much to ask?

Mitigating Cheating & Voter Fraud in Online Contests… We run online contests of various sorts that involve users voting on entries (usually one vote per user per day). The prizes range from ...
7
votes
1answer
403 views

Account activation in mobile app

I'm designing iphone app which allows users to pay bills. To use this app the user should register and activate their account via e-mail. And here is the problem: Which model I have to choose for the ...
6
votes
4answers
2k views

Why do sites split 'password' and 'username' retrieval into two separate operations?

I find this way of doing it highly annoying when I come back to a site I haven't used in a while. First having to enter my email to get my username and then enter my username and email to reset my ...
5
votes
6answers
248 views

Is it ok to require users to have a third party login account?

For a web app I'm developing I was dreading having to Require users to create yet another account / password to keep in mind Handle retrieval of lost passwords, etc. What many sites (like this one ...
5
votes
5answers
692 views

How to handle requests to pages for logged in users that shouldn't be looking for them?

Let's say a user successfully logs into my web application. At this point there is no need for the “Sign up” and “Log in” pages to be visible anymore in the navigation, but what if they still try to ...
5
votes
3answers
248 views

How long to keep information for expired accounts?

When an account expires for whatever reason (e.g. expired card, trial ends) how long should we hold on to the users data before deleting it? I am referring to all data except what identifies them as ...
5
votes
1answer
87 views

Infrequently accessed store dilemma

A quick background: I work for a software company which sells software B2B. After the initial purchase, the software we sell works on a support renewal basis of either 1 or 3 years. There are only ...
4
votes
4answers
527 views

Permissions and roles

Do you think is better a permission-giving approach where by default you assign to new users the less powerful level existent or a permission-taking approach where by default you assign the highest ...
4
votes
3answers
106 views

When to use 2 accounts (buyers and sellers) and when to combine them into 1 account?

I'm struggling with the idea of either making separate buyer and seller accounts for a marketplace I'm creating, OR to combine the accounts. The main hurdle in my mind is the rarity that in this ...
4
votes
2answers
478 views

Internal Vs. Consumer site UX

I am in the middle of designing a web application for a company that deals with institutions, there are both the end-user facing site (what the schools will see and use), and the "behind-the-scenes" ...
4
votes
1answer
51 views

Is liability enough justification to prevent a user from deleting an account?

I'm referencing this question and this question about the negative impact of making account deletion difficult. However, I have a case where I'm tracking legal agreements that apply to two or more ...
4
votes
1answer
119 views

How can I validate an email account without leaving the checkout process?

Aside from the standard process in which someone receives an email to validate an account/registration to finish a signup process, is there any alternative/best practice that retains the user within ...
4
votes
2answers
489 views

Multiple profiles in one single login

I shall allow my users to have multiple profiles in my website, to allow them to impersonate identities they create to post. But I have doubts about the best way to accomplish this. Assume that I ...
4
votes
2answers
171 views

Can I remove the login name?

I am currently working on an enterprise software program. Our user(client) will have only one account individually, so that they don't need to change their account in most of the cases. And they are ...
3
votes
2answers
327 views

How to handle creating new account with email address that is unverified on another account?

We have email address verification on our accounts. Users have to verify their email addresses when they create their accounts and when they update their email addresses on existing accounts. With new ...
3
votes
3answers
169 views

Which is perferred - a standalone login page or a javascript popup over a MyAccount page?

I am designing a new website, and am thinking about the UX for accessing a personal account page. Is it "better" to have a standalone login page (and then redirects to My Account details), or a ...
3
votes
2answers
355 views

Asking for a username and password when a user signed-up with social login buttons

I have a social application that allows users to sign up with their social accounts. The problem is that when a user uses a social login button to sign up in my website, the only way to login next ...
3
votes
1answer
8k views

Navigation drawer with My Account entry

I am adding a navigation drawer for my Android app. My app has a "my account" page where the user can see his account details. My app also has 3 types of subscriptions that the user can choose ...
3
votes
4answers
169 views

Check off the boxes you wish to unsubscribe from

In attempting to unsubscribe from a company's emailing list, I was directed to a website with the following form. Note the phrase "Check off the boxes... you wish to unsubscribe from." Is this ...
3
votes
2answers
214 views

What is the best way to notify a user he doesn't have an account

As a helpdesk engineer I'm offering support on a rather big Belgian E-commerce website. While we have a vast number of users there are also many users whose account is deleted automatically after 1 ...
3
votes
1answer
368 views

Trial Expiring Email frequency

I am building a SAAS service which as a 30 day trial period. We know we need/want to notify trial accounts when the they are coming close to expiring. But what is the right frequency? We were ...
3
votes
3answers
82 views

Email Verification Flow for Resending Verification Email to Rightful Email Owner

Scenario: User A "Sheri" has email sherri@example.com, and signs up for a forum. She makes a typo and enters sheri@example.com during sign-up. She never gets the activation email, and realizes the ...
3
votes
2answers
253 views

How should I allow my members to delete their membership from my site?

What is the best way to allow a member to delete their account if they wish to not be a member of our community? Should I simply have them click a delete button on the site? What other measures should ...
3
votes
2answers
86 views

Easiest way to create accounts for users

I am currently creating an iPhone app, and I'm almost done with the whole process. One of the last features I'd like to add is for users to be able to review an object, rate it (on a scale of 1-5), ...
3
votes
4answers
523 views

Is there a better way rather than forcing a double sign-in? Inspired by Youtube commenting by Google plus

This is an awkward question, combined with a irritated observation. Please forgive the irritated tone. I am very frustrated by the repeated messages I get on YouTube if I want to do as little as ...
2
votes
5answers
741 views

Limiting customer credit cards to a single account

Is it a good idea to limit a customer's credit card so that it can only be used on one user account? The user can have as many credit cards associated with their account as they like, but they cannot ...
2
votes
2answers
163 views

implementing user account without alias?

We have an educational project ranging from 17 year-old students to 27 year-old students in which we need to have a registration process in place. I recommended not to use any alias for the username ...
2
votes
1answer
111 views

Should create and edit views be the same?

I'm working on the admin section of a web application. The admin can create and edit users, and user permissions. The project manager wants the creation view to contain a form to add user information ...
2
votes
2answers
286 views

User and Role management is a mess

At the local level, the system admin can add add/remove/modify users and user groups. At the same time, we have an internet based user management system. The device is registered to the cloud account, ...
2
votes
2answers
86 views

What to call a page that covers the Sign In / Sign Up aspect of user accounts?

I would like to make a page that covers creating a user account / signing into a user account. I have researched this before and found out that sign in / out / up is generally a better term to use ...
2
votes
3answers
320 views

Should (and how should I) I use email addresses for login without validating them?

So that users don't have to remember a username, my webapp doesn't ask users to enter one (accounts are private and there are no profiles or user-generated content). However, I would also prefer not ...
2
votes
1answer
119 views

Managing Rosters and Company Accounts

Can anyone suggest examples of sites with UIs/workflows that allow individuals to create and manage accounts that are linked to umbrella entities, such as a company? We're looking to refine the online ...
1
vote
3answers
148 views

How to handle multiple prospective users of an account?

Here is the situation. We have a website that is for a program that helps high school juniors and seniors, write their college app. The problem we are having is how to handle the user accounts. ...
1
vote
4answers
135 views

How should the Global Network Auto-Login on SE work?

If you are a registered user logged onto the SE network, say to UX.SE, you have a user account with reputation and badges, etc. When you go to check out another SE site (cooking.SE for instance), at ...
1
vote
1answer
46 views

Does a user need an account to post comments?

I'm working on a blog website and I doubt about forcing users to create accounts to post comments under my blog posts. What is your opinion about this? Is it good from User Experience Aspect?
1
vote
3answers
105 views

E-mail requirement in game signup process?

I have to make a signup form for a mobile web based game. I want to make is simple. I'm going to request an username and password from the player. May I request an e-mail, and send an activation mail ...
1
vote
1answer
57 views

How to handle roles access permissions

Maybe it's a silly question, I have searched for a similar question and the most similar that I have found is this Refusing a user permission to click a URL but they are talking about showing partial ...
1
vote
2answers
99 views

What's the best pattern for public facing user IDs?

What's the best pattern for public facing user IDs? Or alternatively, what pattern is easiest for users to remember? We have 100s of thousands of user ids on our system and want to make them public ...
1
vote
1answer
522 views

User changes email address: verification process

Step 1: User changes email address. Step 2: He clicks on a link to verify his new email address. My question is simple: is he supposed to be logged in or not to verify his new email?
1
vote
2answers
51 views

Dealing with spam accounts

I recently found that users have been creating spam accounts on my website. In the past few minutes one user created 15 accounts that were quite clearly spam. How should I handle spam accounts? ...