a digital object that represents a subscription and relationship to a service that must usually be opted in by a user upon completion of a registration form.

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0
votes
0answers
15 views

What is an excellent experience for displaying a default payment method and allow for multiple payment methods on file? [on hold]

I have a need to allow a user to put multiple payment methods on file. One of which could be set as a default payment method for for things like a marketplace transaction or subscription. Supported ...
0
votes
2answers
34 views

The best way to use Facebook Connect for sign-up/sign-in

I am designing the account system for a site and I need to decide how best to handle connection to Facebook vs. natively registered accounts. Some options I have considered: Make user sign up with ...
5
votes
5answers
540 views

How to handle requests to pages for logged in users that shouldn't be looking for them?

Let's say a user successfully logs into my web application. At this point there is no need for the “Sign up” and “Log in” pages to be visible anymore in the navigation, but what if they still try to ...
3
votes
4answers
436 views

Is there a better way rather than forcing a double sign-in? Inspired by Youtube commenting by Google plus

This is an awkward question, combined with a irritated observation. Please forgive the irritated tone. I am very frustrated by the repeated messages I get on YouTube if I want to do as little as ...
0
votes
1answer
50 views

I'm trying to design an accounts creatin system with two levels of administrators

I'm working on a ERG application for a high school debate program. I need to be able to create accounts for each user, but there are issues with the number of administrators involved. Firstly, a ...
3
votes
2answers
127 views

What is the best way to notify a user he doesn't have an account

As a helpdesk engineer I'm offering support on a rather big Belgian E-commerce website. While we have a vast number of users there are also many users whose account is deleted automatically after 1 ...
10
votes
5answers
334 views

Logged in As or Welcome?

At the top of a normal webpage, is it better to say: Welcome, Username or Logged in as Username? Which one is better for the end user? EDIT: Or is better just to display there username, and ...
2
votes
1answer
2k views

Navigation drawer with My Account entry

I am adding a navigation drawer for my Android app. My app has a "my account" page where the user can see his account details. My app also has 3 types of subscriptions that the user can choose ...
5
votes
1answer
78 views

Infrequently accessed store dilemma

A quick background: I work for a software company which sells software B2B. After the initial purchase, the software we sell works on a support renewal basis of either 1 or 3 years. There are only ...
3
votes
2answers
214 views

Asking for a username and password when a user signed-up with social login buttons

I have a social application that allows users to sign up with their social accounts. The problem is that when a user uses a social login button to sign up in my website, the only way to login next ...
1
vote
3answers
116 views

How to handle multiple prospective users of an account?

Here is the situation. We have a website that is for a program that helps high school juniors and seniors, write their college app. The problem we are having is how to handle the user accounts. ...
0
votes
1answer
99 views

The right to remove an account, or change the username [duplicate]

The way web services handle account information, and allow (or disallow) account deletion, and respect their user's privacy is certainly a big part of the User Experience. As an experiment, I'm ...
6
votes
1answer
196 views

Account activation in mobile app

I'm designing iphone app which allows users to pay bills. To use this app the user should register and activate their account via e-mail. And here is the problem: Which model I have to choose for the ...
4
votes
6answers
199 views

Is it ok to require users to have a third party login account?

For a web app I'm developing I was dreading having to Require users to create yet another account / password to keep in mind Handle retrieval of lost passwords, etc. What many sites (like this one ...
1
vote
1answer
295 views

User changes email address: verification process

Step 1: User changes email address. Step 2: He clicks on a link to verify his new email address. My question is simple: is he supposed to be logged in or not to verify his new email?
4
votes
2answers
262 views

Multiple profiles in one single login

I shall allow my users to have multiple profiles in my website, to allow them to impersonate identities they create to post. But I have doubts about the best way to accomplish this. Assume that I ...
4
votes
2answers
163 views

Can I remove the login name?

I am currently working on an enterprise software program. Our user(client) will have only one account individually, so that they don't need to change their account in most of the cases. And they are ...
1
vote
3answers
197 views

Should (and how should I) I use email addresses for login without validating them?

So that users don't have to remember a username, my webapp doesn't ask users to enter one (accounts are private and there are no profiles or user-generated content). However, I would also prefer not ...
4
votes
2answers
279 views

Internal Vs. Consumer site UX

I am in the middle of designing a web application for a company that deals with institutions, there are both the end-user facing site (what the schools will see and use), and the "behind-the-scenes" ...
6
votes
4answers
1k views

Why do sites split 'password' and 'username' retrieval into two separate operations?

I find this way of doing it highly annoying when I come back to a site I haven't used in a while. First having to enter my email to get my username and then enter my username and email to reset my ...
-2
votes
2answers
199 views

Should we have an option for a user to permanently delete his account [duplicate]

Possible Duplicate: How should I allow my members to delete their membership from my site? If user sign up for a website, should we have an option for him to permanently delete his account. ...
5
votes
3answers
219 views

How long to keep information for expired accounts?

When an account expires for whatever reason (e.g. expired card, trial ends) how long should we hold on to the users data before deleting it? I am referring to all data except what identifies them as ...
3
votes
1answer
234 views

Trial Expiring Email frequency

I am building a SAAS service which as a 30 day trial period. We know we need/want to notify trial accounts when the they are coming close to expiring. But what is the right frequency? We were ...
2
votes
2answers
148 views

implementing user account without alias?

We have an educational project ranging from 17 year-old students to 27 year-old students in which we need to have a registration process in place. I recommended not to use any alias for the username ...
9
votes
2answers
659 views

How do you prevent users from getting confused with multiple login options?

I came across this question in a closed LinkedIn group. I think it's a great one and since it's hidden from search engines, I decided to bring it to the outside world. Some users don't visit your ...
9
votes
5answers
2k views

Should registration be optional on an e-commerce site?

I am developing an e-commerce web site which will sell tourism services (airport transfer, accommodation, excursions, etc.). I am on a path here that I need to decide if I will provide a membership ...
7
votes
4answers
1k views

Ways to avoid online contest voting fraud … is SMS account verification too much to ask?

Mitigating Cheating & Voter Fraud in Online Contests… We run online contests of various sorts that involve users voting on entries (usually one vote per user per day). The prizes range from ...
4
votes
3answers
89 views

When to use 2 accounts (buyers and sellers) and when to combine them into 1 account?

I'm struggling with the idea of either making separate buyer and seller accounts for a marketplace I'm creating, OR to combine the accounts. The main hurdle in my mind is the rarity that in this ...
2
votes
1answer
97 views

Managing Rosters and Company Accounts

Can anyone suggest examples of sites with UIs/workflows that allow individuals to create and manage accounts that are linked to umbrella entities, such as a company? We're looking to refine the online ...
8
votes
1answer
258 views

How should multiple services be integrated for one user?

The proposed Netflix Split into two separate companies with two separate websites got me thinking about how to distribute a service when multiple functional or legal entities are involved. In ...
3
votes
2answers
232 views

How to handle creating new account with email address that is unverified on another account?

We have email address verification on our accounts. Users have to verify their email addresses when they create their accounts and when they update their email addresses on existing accounts. With new ...
4
votes
4answers
385 views

Permissions and roles

Do you think is better a permission-giving approach where by default you assign to new users the less powerful level existent or a permission-taking approach where by default you assign the highest ...
11
votes
6answers
517 views

What's the best way to handle deleted user accounts on a social app?

When users delete their accounts, what should you do with their stuff? I see a few approaches: 1. Recursively delete all their stuff This causes problems. We run competitions, and if someone ...
1
vote
4answers
114 views

How should the Global Network Auto-Login on SE work?

If you are a registered user logged onto the SE network, say to UX.SE, you have a user account with reputation and badges, etc. When you go to check out another SE site (cooking.SE for instance), at ...
2
votes
5answers
570 views

Limiting customer credit cards to a single account

Is it a good idea to limit a customer's credit card so that it can only be used on one user account? The user can have as many credit cards associated with their account as they like, but they cannot ...
3
votes
2answers
205 views

How should I allow my members to delete their membership from my site?

What is the best way to allow a member to delete their account if they wish to not be a member of our community? Should I simply have them click a delete button on the site? What other measures should ...
19
votes
8answers
306 views

Is it right to make account deletion difficult?

You know the deal. You sign up to a site, receive a couple of emails and realise you no longer want to receive the drivel that hits your inbox. So you try and delete your account. However when you ...