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The technique I mean is where the profile page will say "You have completed 60% of your profile, fill in your x, y and z to get to 100%". I think this is a very powerful technique but I can't remember what it's called so I can't direct my boss to any articles about it. I think it ends in 'bar'.

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2 Answers

up vote 6 down vote accepted

The ui control or pattern for this is Completeness Meter (See the ui pattern for this). It's sometimes called a Progress Bar, but that term also has a much more generic use - such as in the case of a download percentage, and less specific to the sort of profile completeness you are talking about.

The underlying concept is that of Gradual Engagement. The profile completion percentage is a motivator to increase the amount of information given to the website, but essentially it's all about gradual engagement. Other terms include progressive disclosure but I prefer gradual engagement - especially since the term has stuck thanks to the likes of Luke Wroblewski - see his pages on this topic - and his preso on why sign up forms must die

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I don't think that's it. The concept of gradual engagement seems to refer to the desire to get people to sign up by making it as simple as possible to get involved. I'm talking about that technique, specifically using a progress bar, where people feel compelled to complete their profile. Gradual engagement I suppose does encompass this but it's not the term I'm looking for. I'm sure it ends in 'bar'! – MrMisterMan Jul 15 '11 at 10:58
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By the way I didn't vote down. It was a fair attempt at an answer, I appreciate the help :) – MrMisterMan Jul 15 '11 at 11:02
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Well I guess it also is called a Progress Bar but that's often a generic term - or a Completeness Meter - see the ui pattern for this: ui-patterns.com/patterns/CompletenessMeter – Roger Attrill Jul 15 '11 at 11:11
I think completeness meter might be it. (Although I'm sure I heard it referred to as something like a 'whammybar'. Perhaps I'd forgotten to take my medication). If you edit your question to include 'Completeness meter' I can accept your answer. Cheers! – MrMisterMan Jul 15 '11 at 11:18
I've updated my answer and added links of interest :-) – Roger Attrill Jul 15 '11 at 11:23
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It's a good question, as in trying to find an answer for you I'm struggling! :)

Not sure what the "official" term is but I've heard it called "profile completeness" (unsurprisingly).

When trying to sell this idea into clients I like to highlight a couple of things that I see as the key benefits of this approach...

Reducing barrier to entry = more opportunity to start a dialogue with Users
Obviously, being less intrusive, reduces your drop-off rate helping you to gather more registered users. Key point being, once they're in the door you can start a dialogue with your customers. Even a basic registration is infinitely more valuable than a page view.

Allows you to gather richer information
When done well, this approach allows you to gather much richer information about your user. Because you're offering a clear value - even if it is only cerebral - in-return for more information, Users feel more willing to part with their precious info. In this way it's actually a method of gamification, and I just read this blog by Jake Kuramoto which I think hits the nail on the head.

Also, on a side note, if you're looking for a comparison piece on the different registration options & when they work, try this article.

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