Take the 2-minute tour ×
User Experience Stack Exchange is a question and answer site for user experience researchers and experts. It's 100% free, no registration required.

Twitter's official clients on some platforms (iOS, OSX) invert the scroll direction when reading DMs and @replies from a specific person. Is this the best UX in your opinion, or is it just confusing? How should it work?

When reading public tweets, or looking at a list of people who have DM or replied to you, the latest message appears at the top. This model is followed on the Twitter website for DMs and @replies.

On iOS and OSX, when viewing the most recent DMs or @replies from a specific person the latest message appears at the bottom. This differs from the rest of the UI but is familiar from IRC/IM/whatever chat: read top to bottom.

I can understand the arguments for both approaches, but for me it seems like there's a disconnect in the interface when the approach is inverted dependent on platform [1] and app screen.

Discuss :)

[1] I don't know how Twitter behaves on other platforms, but on my Android device's client (presumably official because it has a proper Twitter logo), @replies and DMs are latest-at-top.

share|improve this question
add comment

3 Answers 3

up vote 1 down vote accepted

I think its good UI but bad UX.

When you are reading DM it makes sense to have them on the bottom. However, the DM page is part of a larger app and as UX goes the users will be confused. It's so easy to forget we are not designing for ourselves. I have to remind myself daily.

share|improve this answer
    
Thanks - your reply has at least helped me understand the difference between UI and UX :) –  Chris Burgess May 4 '11 at 1:13
add comment

I think it's terrible and it confuses me every time. It's a glaring violation of internal consistency principles.

share|improve this answer
add comment

I've always wished this behavior was configurable. But since @replies do function like most email clients, so I think the current implementation works.

share|improve this answer
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.