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I really need your advice - we have a dating feature on site, where people can verify their profiles uploading photos or videos with their usernames and name of site. The problem is that 80-90% of people upload anything except what they have to upload on a verification page. Is it same on other dating sites?

Any ideas, what's wrong with upload page?

Here is a screenshot of uploading page: Screenshot of a page

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Your sample guy doesn't look like he enjoys following instructions...

Don't use a random sample, use a dedicated picture with annotations (e.g use a generally bright photo, and circle the important elements in red, and label them):

  • You
  • your username

Use a few smaller ones to show common mistakes, e.g. like that: enter image description here

Rationale: People don't follow instructions, especially when they are... on the hunt. Use less words, more pictures. Positive feedback through a friendly sample image, with clearly labeled requirements. Negative feedback for unwanted behavior. In combination, the user can "guess" an acceptable amount of readability, etc.

I think seeing a random sample image at that point has some benefit - e.g. making the page more personal. You might even rotate / regulary change the sample picture, and use pictures from existign users that agreed. (Idea: "Award" this status to paying members)

You might try some server side OCR and face recognition. It would be an interesting project for sure, but I doubt it's easy to setup or maintain against breaking attempts. However, immediate automatic rejection would drive home the point that you take this verification serious.

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Thank you very much, your answer was very helpful. We'd work on it:) – Hawkins Apr 21 '11 at 12:07
+1 good answer! you can also actually just use face detection, to make sure there's a face in the photo. – Dan Barak Apr 23 '11 at 10:13

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