- You work on a SaAS application. Some of your users use your application heavily each day.
- Every 2 weeks (or month or whatever), a "User Group" of your most avid users gets together to talk shop and see how their progress is going in the context of a larger project they are working on.
- You can participate and potentially direct some group activities aimed at improving the application.
How do you gather valuable user information in this group setting?