Take the 2-minute tour ×
User Experience Stack Exchange is a question and answer site for user experience researchers and experts. It's 100% free, no registration required.

I made a recruitment error by scheduling an interview with a participant who isn't fit for my study. What is the appropriate protocol for canceling an interview?

share|improve this question
A phone call, maybe? –  Benny Skogberg MCSA Jun 26 at 10:46
This question appears to be off-topic because it is about scheduling rather than UX. –  Benny Skogberg MCSA Jun 26 at 10:47
I think this is a question about recruiting for user studies, not job recruiting. It's a good topic for this site. –  Ken Mohnkern Jun 26 at 14:33
How is it off-topic? It is definitely about UX! –  lineplay Jun 26 at 16:35
This looks like it might be a better fit for Academia because it's about the ethics and protocol of conducting a study involving human volunteers. –  Kevin Jun 26 at 17:02

1 Answer 1

up vote 4 down vote accepted

If you can reach the person prior to 24 hours before the study, then just contact them to cancel. No big deal.

If not, you might think about paying them some portion of the compensation they would have received.

And, of course, thank them and keep them in mind for future studies (if they might fit into another one).

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.