I can't get any reply from Clearleft, so I will ask here.
What makes Silverback a usability program? I mean, it records audio and video, from webcam and desktop. Like many others.
Does it show how many clicks some application zone have? Or you have to see the videos and count? Do they work some sort of data?
Can we record several user tests and, at the end, have the metrics together so that we can have a overall view of the result?
Please, if the answer is no, then, just reply no, and, if possible, place some alternatives if you found any.